Sascha Mcmillan

Notary Public

813-***-**** ad2bxz@r.postjobfree.com Tampa, FL 33637

CAREER OBJECTIVE

Highly motivated customer service professional offers history of increasing customer satisfaction and loyalty through outstanding customer service. Skilled in handling customer inquiries, resolving customer issues, and providing excellent customer service. Possesses a strong knowledge of customer service principles and best practices. EXPERIENCE

NOTARY, Tampa, Florida

Mobile Notary, January 2022-Present

• Administered oaths to use during legal trials as statements by witnesses.

• Kept record of documents certified in public registry.

• Affixed stamp to document to prove witness of signing and ID in person.

• Partnered with banks and law offices to notarize financial or real estate transactions.

• Verified names and identities of parties involved in signing documents.

• Used embossed seal or stamp to verify presence at time of document signing.

• Greeted visitors upon arrival and directed guests to appropriate facility locations. CUSTOMER SERVICE ASSOCIATE, Tampa, FL

IKEA, March 2022-March 2023

Resolved customer complaints and maintained clean and tidy checkout area.Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.Maintained customer satisfaction with quick and professional handling of product returns.Handled approximately daily credit and cash transactions for customers with accuracy and speed.Performed cash, card and check transactions to complete customer purchases.Used POS system to enter orders, process payments and issue receipts.Maintained current knowledge of store promotions and highlighted sales to customers.Monitored self-checkout systems and provided assistance or intervention where required.Helped large volume of customers every day with positive attitude and focus on customer satisfaction.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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COOK MANAGER, US

Ovations Food Services LP, January 2013-March 2022 Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.Maintained high food quality standards by checking delivery contents to verify product quality and quantity.Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.Instituted positive kitchen atmosphere for all staffers through effective communication, and consistent training .

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BARTENDER MANAGER, US

Club Rose, March 2012-July 2012

Greeted guests in a timely and professional mannerWaited on multiple customers at the bar and throughout the bar areaReceived beverage orders from wait staff and delivered beverages to guestsMaintained full knowledge of beverage lists and promotionsEnthusiastically and appealingly described food and drink specials to guestsPoured drinks using standard pour according to specificationsUpheld strict cash handling proceduresManaged bar revenues, ensuring that all patrons were billed, and all cash properly accounted forVerified that guests at the bar were of legal ageRefused service to intoxicated guestsCoordinating events (parties, weddings, etc.…)Managing Assets and LiabilityEstablished rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.Kept bar presentable and well-stocked to meet customer needs.Followed alcohol awareness procedures for preventing excessive guest intoxication.

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CASHIER, US

Busch Gardens, February 2006-June 2008

Cleaned and organized the store, including the checkout desk and displaysOperated a cash register for cash, check and credit card transactionsIdentified potential shoplifters and alerted management.Operated cash register for cash, check and credit card transactions with excellent accuracy levels.Worked flexible schedule and extra shifts to meet business needs.Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

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EDUCATION

HIGH DIPLOMA, Tampa, FL

Tampa Bay Technical High School, January 2008

SKILLS

Ability To Work Well In Team-Oriented, Fast-Paced Environment Answering Customer Questions Cooperative Attitude Collecting Information Customer Services Resolved Customers Inquiries And Complaints Good Verbal And Written Communication Skills Email, Excel, Word, Outlook, Schedule+

CERTIFICATIONS

• Notary Signing Agent • Remote notary certification

• ServSafe

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