Catherine Wallace

Assistant/Store Manager

Temple, TX 76502

ad2bxw@r.postjobfree.com

+1-254-***-****

• Quality Focused Manager adept at providing employees clear guideline and targeted goals. Proficient in customer service, customer relations, sales and inventory control. Demonstrates Strong skills in improving daily store operations, increasing top line sales, and reducing costs. Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

Buc-ee's - Temple, TX

September 2023 to Present

• Execute a Clean, Friendly and In-Stock experience for every customer.

• Accurately transact customer items for checkout on POS units and all acceptable methods of payment.

• Transact beer purchases in accordance with all state alcoholic beverage laws.

• Balance cash drawer at beginning and end of each shift.

• Process exchanges and refunds per company policy. Store Manager

Circle K - Temple, TX

August 2022 to August 2023

• Drive customer service excellence to every aspect of the store, including store appearance, display of merchandise, product placement, story layout, and selling procedures.

• Ensure strategic goals and sales targets of the store are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory.

• Hire, train, develop, and supervise staff.

• Provide staff with feedback, coaching, and performance evaluations.

• Coordinate daily staffing and staffing schedules.

• Ensure the store complies with outlined safety policies and procedures, as well as state and local health regulations.

• Make sure wages, work hours, and equal employment opportunities are upheld according to federal and state laws.

• Perform administrative tasks to support the smooth operation of all store operations, including the timely submission of all personnel paperwork, preparing and submitting reports, and monitoring sales receipts and cash.

• Monitor stock and inventory and perform quality assurance of merchandise on a regular basis! E-Commerce Manager

Lowe's Home Improvement - Temple, TX

August 2021 to August 2022

• Developing and implementing e-commerce strategies aligned with company goals.

• Creating and managing e-commerce budgets, including advertising and promotion spend.

• Analyzing e-commerce data and metrics to identify opportunities for growth and improvement.

• Collaborating with cross-functional teams, such as marketing, sales, and product development, to ensure consistent messaging and branding across all channels.

• Staying up to date with trends and innovations in e-commerce, and making recommendations for improvement.

Bank Teller/Customer Service Representative

Bancorp South - Temple, TX

July 2020 to August 2021

• Cashing checks and handling deposits, withdrawals, transfers and loan payments

• Processing deposits, withdrawals, money orders and cashier’s checks

• Identifying customers and validating their transactions

• Selling appropriate bank products and services

• Ordering bank cards and checks, issuing traveler's checks and exchanging foreign currency. Assistant Manager

Walmart - Temple, TX

July 2010 to August 2020

• Managing the operations of the store including hiring and training staff members, maintaining inventory levels, monitoring performance metrics, and addressing customer complaints

• Communicating with other managers at other locations to share best practices regarding store operations or merchandising strategies.

• Setting objectives for subordinates to help them improve their performance.

• Conducting weekly staff meetings to discuss new initiatives, changes in store policies, or other topics relevant to employees’ work environment.

• Maintaining relationships with vendors to ensure that products are available in adequate supply.

• Preparing budgets and developing long-term strategies for growth and profitability within the company

• Ensuring that compliance with all laws and rules related to health and safety standards are met in the workplace.

Assistant Manager

Walmart - Maywood, IL

August 2003 to June 2010

• Managing the operations of the store including hiring and training staff members, maintaining inventory levels, monitoring performance metrics, and addressing customer complaints

• Communicating with other managers at other locations to share best practices regarding store operations or merchandising strategies.

• Setting objectives for subordinates to help them improve their performance.

• Conducting weekly staff meetings to discuss new initiatives, changes in store policies, or other topics relevant to employees’ work environment.

• Maintaining relationships with vendors to ensure that products are available in adequate supply.

• Preparing budgets and developing long-term strategies for growth and profitability within the company

• Ensuring that compliance with all laws and rules related to health and safety standards are met in the workplace.

Education

High school diploma

Skills

• POS (10+ years)

• Management (10+ years)

• Inventory Control (10+ years)

• Assistant Manager Experience (10+ years)

• Payroll (10+ years)

• Retail Management (10+ years)

• Pricing (10+ years)

• Retail Sales (10+ years)

• Sales Management (10+ years)

• Customer service (10+ years)

• Supervising experience (10+ years)

• Merchandising (10+ years)

• Store Management Experience (10+ years)

• Human Resources (10+ years)

• Recruiting (10+ years)

• E-Commerce (10+ years)

Certifications and Licenses

ServSafe

July 2023 to July 2028

TABC Certified

December 2023 to December 2024

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