ELOISA MACHADO FUENMAYOR

PROFESSIONAL SUMMARY

Open and flexible to learning new ways of working to achieve goals.

Dedicated to customer service Human Resources to generate the best work environment and thus maintain excellence in the performance of workers to achieve the goals of the company.

With years of experience in information systems for Human Resources I can detect areas of improvement for the management of information necessary for decision making and planning that lead to the excellence of the company's workers

CONTACT

PHONE

407-***-****

EMAIL

ad2bxr@r.postjobfree.com

EDUCATION

2000 SAP HR International Consultant

Enterprise Systems SAP Academy- HR Component

Caracas, Venezuela

1992-1998 Human Resources: Social Sciences

Universidad Catolica Andres Bello

Caracas, Venezuela

EXPERIENCE

360 Physical Therapy- Phoenix, AZ (Aug 2021-Actual)

Patient Service Representative

Greet patients promptly and in a helpful manner

Answer incoming phone calls

Schedule patient appointments

Obtain accurate patient health insurance, demographics and referral information

Collect necessary co-pays and patient financial responsibilities at time of visit

Reconcile payment reports

Perform general administrative tasks including faxing, e-filing, and managing patient records

Obtain authorizations (training available)

Work with other staff members to maintain cleanliness and appearance of work area, lobby and treatment spaces

Startek LLC- San Antonio, TX (March 2021- May 2021)

Customer Service in Spanish (Remote)

-Work with customers, providing them with solutions.

-Answering general customer service questions including service issues, billing inquires, and product enhancement to drive customer satisfaction for the clients.

YMCA Central Florida (2019-2020)

Assistant Teacher

-Greet each child and parent upon arrival and check for illness, disease, or any physical impairment. Note in daily report.

-Assist the teacher with the instructional lessons

-Accompany children (to playground, and exterior of building) in order to supervise activities such as, outdoor play.

-Must be able to set up cots/mats in classroom.

-Reinforce skills by using puppets, flannel boards, manipulative etc. on a one-to-one or small group basis.

-Help select appropriate songs and stories

-Read and sing with class on a daily basis

-Help supervise fine and gross motor activities indoors and outside

-Help plan free play activities/afternoon activities

-Assist children in maintaining proper personal hygiene

-Help prepare materials for lessons.

-Assist in serving snacks and meals.

-Help maintain classroom.

-Advise teacher, not parents, regarding child's daily problems/concerns.

-Attend all required meetings

-Help teacher with completion of all classroom records.

-Provide for professional growth by attending workshops and reading

-Maintain a safe & healthy environment at all times.

Humanet Corporation Venezuela and Panama (2011-2018)

Human Resources Consultant

-Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.

-Process paperwork for new employees and enter employee information into the payroll system.

-Verify attendance, hours worked, and pay adjustments, and post information onto designated records.

-Compute wages and deductions, and enter data into computers.

-Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records.

-Process and issue employee paychecks and statements of earnings and deductions.

-Keep track of leave time, such as vacation, personal, and sick leave, for employees.

-Compile employee time and payroll data from time sheets and other records.

-Verify correct information on time sheets showing employees' arrival and departure times.

-Prepare and balance period-end reports, and reconcile issued payrolls to bank statements.

-Distribute and collect timecards each pay period.

-Issue and record adjustments to pay related to previous errors or retroactive increases.

-Complete, verify, and process forms and documentation for administration of benefits such as medical insurance.

-Provide information to employees and managers on payroll matters, tax issues, benefit plans, and collective agreement provisions.

-Keep informed about changes in tax and deduction laws that apply to the payroll process.

-Compile statistical reports, statements, and summaries related to pay and benefits accounts, and submit them to appropriate departments.

-Post relevant work hours to client files to bill clients properly.

-Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

Indra Costa Rica San José, Costa Rica (2007-2011)

Human Resources Consultant SAP

-Installation projects from blueprint to go-live in HCM component in Costa Rica, Nicaragua, El Salvador, Guatemala, Brasil, Chile.

- Consult with customers or other departments on project status, proposals, or technical issues, such as software system design or maintenance.

-Monitor functioning of equipment to ensure system operates in conformance with client specifications.

-Prepare reports or correspondence concerning project specifications, activities, or status.

-Training users to use new or modified equipment in HCM.

-Assess system performance or functionality at the HCM component levels.

-Perform start-up of systems for testing or customer implementation.

e-bCORP C.A. Caracas, Venezuela (2004-2006)

HCM Consultant SAP

-installations from blueprint to go-live in HCM component

-Develop, document and revise system design procedures, test procedures, and quality standards.

-Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.

-Review and analyze computer printouts and performance indicators to locate code problems, and correct errors by correcting codes.

-Consult with management to ensure agreement on system principles.

-Confer with clients regarding the nature of the information processing or computation needs a computer program is to address.

-Read manuals, periodicals, and technical reports to learn how to develop programs that meet staff and user requirements.

-Training staff and users to work with computer systems and programs.

-Specify inputs accessed by the system and plan the distribution and use of the results.

-Interview or survey workers, observe job performance or perform the job to determine what information is processed and how it is processed.

-Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.

-Interpret and explain human resources policies, procedures, laws, standards, or regulations.

-Analyze employment-related data and prepare required reports.

Soluziona S.P. Caracas, Venezuela (2001-2003)

HR Consultant

-Training users of SAP HCM components

-Analyze training needs to develop new training programs or modify and improve existing programs.

-Conduct or arrange for ongoing technical training and personal development classes for staff members.

-Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.

-Develop and organize training manuals, multimedia visual aids, and other educational materials.

-Develop testing and evaluation procedures.

Cantv Caracas, Venezuela (1999-2001)

Analyst Serve as a link between management and seniors employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

SKILLS

-Fast learner - Education and Training

-Personnel and Human Resources - Customer and Personal Service

-Active Listening - Critical Thinking - Active Learning

-Social Perceptiveness - Problem Solving - Service Orientation

-Foreign Language

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