Customer Service Data Entry
Resume:
Rogina Palmer
Norfolk, VA *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Student
Tidewater Community College - Norfolk, VA
February 2019 to Present
Full time Student
Order Service Representative
QVC - Chesapeake, VA
November 2017 to February 2018
Ensured satisfied customers by following the service excellence call expectations and department procedures to efficiently place customer orders, input and verify online data, provide relevant offers, up-sold products and services, cross-sold additional products, answered customer questions and made outbound calls to customers to relay routine information and collected survey data. Created engaging interaction with all customers.
Client Support Representative
Doma Technologies - Virginia Beach, VA
September 2016 to January 2017
Responsible for processing incoming mail on behalf of US Veteran's: prepped, scanned, and performed quality review of scanned documents. Maximized productivity, performed highly accurate data entry of personally identifiable information, and reviewed other correspondences received from healthcare providers. Heavy outbound calling was also expected. Acted as a liaison between Veterans, Private Health Care Providers and Department of Veteran's Affairs to obtain medical records. Customer Service Associate
Wawa - Norfolk, VA
October 2015 to April 2016
Responsible for providing quality customer service to all guests. Responded to customer requests in a timely manner. Utilized the service model to ensure customer engagement. Supported and followed all safety and security initiatives. Ensured the proper execution of assigned foodservice programs and procedures. Operated the point of sale pursuant to corporate standards; maintained proper cash levels. Completed all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Replenished products and supplies to ensure in stock conditions at all times. Communicated with the management team regarding customer requests and vendor-related concerns. Data Entry Operator II
Kelly Services - Virginia Beach, VA
December 2014 to June 2015
Responsible for researching all incoming correspondence relative to claims payment. Entered researched information into tracking system. Sorted and batched all correspondence to determine if the required information was present. Processed appealed claims, routed to the appropriate business unit. Library Aide-Youth Services
City of Norfolk - Norfolk, VA
April 2014 to December 2014
Inventory responsibilities which included supplies requested by all library branches within Norfolk City. Assisted with creating youth activities for various branches. Conducted/facilitate community outreach for youth events. Library research, assist with documents, photos and reports for Board of Trustees quarterly meetings. Performed assigned duties as required.
Home Retention Specialist II/Collector II
Bank of America - Norfolk, VA
August 2009 to February 2013
Contacted homeowners and assisted with bringing mortgage loans current. Established retention options such as repayment plans or loan modifications. Discussed liquidation options such as Short Sale and Deed-in-Lieu. Completed on-going training for FHA and VA loan guidelines. Customer Service and Sales Rep I
Answered calls from credit card holders. Researched and resolved conflicts with credit card statements. Provided alternative services for debt consolidation and offered additional bank products. Caregiver for a Family Member
October 2002 to August 2009
Dispatcher I
Chesapeake Police Department - Chesapeake, VA
July 2000 to October 2002
Answered calls from citizens requesting emergency assistance. Dispatched officers using radio equipment and alerted of dangerous conditions and details of the emergency. Completed missing persons, burglary, larceny and disabled vehicle reports and distributed to desk officer on duty. Attended and graduated from dispatcher school at the Chesapeake Police Academy. NCIC/VCIC Certified. Education
Associate in Nursing
Tidewater Community College - Norfolk, VA
February 2019 to Present
Associate in Liberal Arts
BRYANT AND STRATTON - Virginia Beach, VA
January 1985 to October 1987
Certification in Medical Billing & Coding
CENTURA COLLEGE
Skills
• Call Center
• CSR
• Customer Care
• Microsoft Office
• Microsoft Excel
• MS Publisher
• Administrative Experience
• Cold Calling
• Fair Housing Regulations
• Medical Records
• Microsoft Outlook
• Upselling
• Research
• Conflict Management
• Customer service
Links
http://www.linkedin.com/in/gina-cyrus-2984a418
Assessments
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Forklift safety — Completed
September 2021
Best practices and safety hazards in forklift operation Full results: Completed
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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