Name: God Given Germo

Mobile: 936-***-****

Email: ad2bx5@r.postjobfree.com

Address: *** ********* ******* ***** ***. 826,

Huntsville, Texas 77340

Professional Summary:

Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable also successful at managing multiple priorities with a positive attitude

Work History:

Customer Service Representative Sagility - Iloilo City

Iloilo City, Philippines - May 2022 - August 2023

Job description:

Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times.

Answered customer telephone calls promptly to avoid on-hold wait times.

Updated account information to maintain customer records.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Responded to customer requests for products, services, and company information.

Sales and Admin Cum Registrar AMA Education System Iloilo - ACLC

Iloilo City, Philippines - January 2022 - May 2022

Job description:

Greeted every guest with personable approach and provided knowledgeable service.

Organized, reviewed, and filed paperwork for secure record-keeping.

Verified paperwork accuracy and checked for completion prior to processing.

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Monitored enrollment processes to meet regulations and accreditation standards.

Updated computer system with latest information to keep records current and accurate.

Developed and implemented registration policies, procedures and timelines for smooth administration processes.

Facilitated student registration with admissions and records departments for smooth administration processes. Resolved student registration issues to reduce acceptance, enrolment and payment delays.

Credit and Collection Officer Vitarich Feeds

Iloilo City, Philippines - July 2021 - January 2022

Job description:

Contacted customers to discuss past-due accounts and negotiated payment plans.

Responded to customer inquiries and provided detailed account information.

Maintained accurate records of customer accounts, payments and payment plans.

Entered client details and notes into system for interdepartmental access and review.

Listened to customers and negotiated solutions that met creditor and debtor needs.

Worked with customer to create debt repayment plan based on current financial condition.

Established relationships with customers to encourage payment of delinquent accounts.

Generated and distributed monthly customer statements.

Prepared and submitted legal documents to initiate court proceedings.

Bank Teller Asia United Bank - Iloilo City

Iloilo City, Philippines - September 2013 - October 2018

Job description:

Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Processed customer transactions promptly, minimizing wait times.

Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Provided customer records, account statements and copies of checks.

Reconciled cash drawer and resolved discrepancies.

Counted and packaged currency and coins.

Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Logged cashier's checks and other transactions to maintain accurate account records.

Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.

Disbursed cash and checks accurately while maintaining security of cash drawers.

Assisted customers with banking needs and inquiries.

Educated customers on online banking and mobile banking applications.

Counted, verified and handled bank deposits and armored car transactions.

Credit and Collection Analyst Maybank Philippines

Iloilo City, Philippines - July 2012 - July 2013

Job description:

Conducted presentations to upper management and executive teams for loan recommendations.

Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.

Analyzed credit scores to determine borrowers' creditworthiness.

Analyzed customer data such as financial statements to determine level of risk involved for extending credit.

Monitored credit accounts routinely to identify and mitigate issues and prevent losses.

Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.

Assessed credit risk and analyzed financial statements.

Finance Clerk Coca Cola Bottlers - Philippines

Iloilo, Philippines - August 2011 - July 2012

Job description:

Documented financial data, files and records for contracted vendors.

Organized and reported on financial information to document payment histories and assist with sound financial accounting.

Prepared logical and accessible reports to support financial forecasting.

Supported budget preparation and management for special projects.

Simplified data and earnings information for finance director.

Followed best practices for managing large quantities of personal financial information, fostering data security and integrity.

Education:

University of San Agustin

Iloilo City, Philippines

Bachelor of Science

Business Administration And Management Accounting

April 2011

Membership in School Organizations:

2010-2011

President; JPAMA

Asst. Treasurer; JPMAP

Auditor; Senior Council

2009-2010

Vice President External; Junior Philippine Association of Management Accountants (JPAMA)

Asst. Treasurer; Junior Personnel Management Association of the Philippines (JPMAP)

Awards and Achievements:

2010-2011

Champion; CBAA Volleyball Team “Intramurals 2010”

Facilitator of Leadership Training of JPAMA Officers 2010-2011

Team Captain of CBAA Volleyball Team for three consecutive years

2009-2010

2nd Place; CBAA Volleyball Team “Intramurals 2009”

2nd Place Tall Tales; “U-Day CBAA”

1st Place Short Story; “JPAMA WEEK”

Skills:

Call Management

Report Generation

Data Collection

Consultative Sales

Account Updating

Product Knowledge

Paperwork Processing

Complaint Resolution

Scheduling

Data Entry

Problem-Solving Abilities

Money Handling Abilities

Customer Service

Client Relations

Critical Thinking

Call Center Operations

Filing

Strategic Sales Knowledge

Computer Proficiency

Clerical Support

Technical Support

Customer Relations

Microsoft PowerPoint

Active Listening

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