KELLY FLANAGAN

**** **** *******, ********* *

Bozeman, Montana 59718

541-***-****

EMAIL: ad2bx3@r.postjobfree.com

Work Experience

Nutrition Services Supervisor August 2020 - Present

Bozeman Health Deaconess Regional Medical Center

915 Highland Boulevard

Bozeman, Montana 59715

Nutrition Services Supervisor

I direct and oversee daily services of the nutrition service department, directly supervising up to eight employees and general supervision of 20+ employees. Oversees and coordinates food service for all patients and visitors, which could be up to 100 patients and 500 cafeteria visitors per day. Ensures daily staffing to ensure timeliness of service and standards of service. Hires, trains, and performs probationary and yearly evaluations to ensure employees are performing duties in a satisfactory manner. Works with employees to correct performance issues and coordinates with human resources on additional disciplinary actions as needed. I work with leadership to measure, assess, and improve performance of nutrition service department and implement corrections as needed. Develops and implements new programs to maintain compliance and ensure the department is performing at a high level while working collaboratively with other supervisors. I work with nursing staff and dieticians to ensure patients are satisfied with meals and services they are receiving while maintaining dietary restrictions put in place by medical staff.

I am responsible for purchasing food and supplies and performing inventory management. Performs scheduling duties and payroll as needed when Department Manager is absent. I am responsible for updating performance guidelines to ensure we maintain compliance with hospital and Health Department regulations. I am responsible for storage, preparation, delivery, and disposal of foods as needed, ensuring proper guidelines and budget restrictions are followed. Utilize Microsoft Word and Excel to create and update documents and spreadsheets on a regular basis. Acts as ServSafe proctor to monitor employee certifications. Currently attending University of North Dakota Certified Dietary Manager Program, estimated program completion is November 2023.

Food & Beverage Supervisor May 2020 - August 2020

Sage Lodge

55 Sage Lodge Dr.

Pray, Montana 59065

Food & Beverage Supervisor

Worked as a Food & Beverage Supervisor at Sage Lodge. I supervised approximately 50 employees for two restaurants, one fine dining restaurant and one casual fine dining restaurant. My responsibilities included, but were not limited to, ensuring a high level of guest service for all visitors. I worked with servers/bartenders to maintain a professional and comfortable atmosphere for visitors; ensuring they were greeted in a timely manner, orders taken and delivered in a timely manner, and maintaining overall guest satisfaction. I assisted with special events, including weddings, business meetings, birthday parties, family reunions, etc. Worked with the guest to plan events, including making reservations, event room set-up, and creating a timeline for the kitchen and servers to follow on the day of the event. My position also included scheduling of servers/bartenders to ensure proper coverage, training, recognition, disciplinary action, data entry of TIPS, and other duties assigned daily by the Food & Beverage Director.

Parkwide Employee Dining Room Operations Manager January 2018 – May 2020

Food & Beverage Support Office

Xanterra, Inc.

P.O. Box 165

Yellowstone National Park, Wyoming 82190

Parkwide Employee Dining Room Operations Manager

I was the Employee Dining Room Operations Manager for eight employee dining rooms. I supervised over 100 employees located throughout Yellowstone National Park, which served approximately three thousand employees each season. My responsibilities included, but were not limited to, interviewing, hiring, training, and development of on-site employee dining room managers and their front and back of house teams. I presented approximately 50 ServSafe food safety classes each season, created training programs for employee dining room managers and their employees, created and implemented rules of the employee dining rooms, set cleaning and food safety standards for all locations, developed menus for all locations within budgetary requirements, developed recipes and recipe books for each location to utilize on a daily basis, created food preparation systems for each location, worked with food purchasing team to develop an ordering strategy and grocery lists for individual locations to ensure locations were regularly stocked with needed items. I also facilitated the opening of each employee dining room at the beginning of the season and closing at the end of the season. Throughout the season I visited employee dining room locations to ensure they were following the rules and regulations set by Xanterra and the National Park Service; this includes following menu specifications, recipes, food safety regulations and continual development of employee dining room managers and team members. I performed employee evaluations and documentation of performance issues. My responsibilities also included planning and implementing special events, such as Employee Appreciation dinners for each location. Assisted food and beverage directors in design and implementation of dining room layouts following renovations.

Cook 3/Employee Dining Room Lead April 2017 - October 2017

Xanterra, Inc.

Yellowstone National Park, Mammoth Hot Springs

P.O. Box 165

Yellowstone National Park, Wyoming 82190

Cook 3/Employee Dining Room Lead

I was responsible for supervising 10 employees. I prepared meals to order as requested by guests, inspected and cleaned food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices. I ensured food was stored and cooked at correct temperatures by regulating the temperatures of ovens, broilers, grills, and roasters. I ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotated stock. I turned or stirred foods to ensure even cooking, and seasoned and cooked food according to recipes or personal judgment and experience. I was responsible for baking, roasting, broiling, and steaming meats, fish, vegetables, and other foods, including weighing, measuring, and mixing ingredients according to recipes or personal judgment. I would portion, arrange, garnish, and serve food to waiters or patrons. I would observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. I was responsible for determining how food should be presented and creating decorative food displays. I would peel, cut, and seed fruits and vegetables to prepare them for consumption. I utilized commercial use cutlery; including chefs' knives, oyster knives, paring knives, and serrated blade knives. I utilized commercial use food slicers; including bread slicers, mandolins, meat slicers, and slicing machines.

Owner June 2014 - August 2016 Bombshell Baking Company

835 Main St.

Klamath Falls, Oregon 97601

Owner

I owned and operated my own bakery, which served the public on a daily basis and provided personalized special-order desserts and custom cakes. I was responsible for managing all aspects of the business, including baking all items for sale and managerial responsibilities. I provided customer service to walk-in customers and personalized planning meetings to provide quotes and discuss customer needs for special events and custom dessert requests. I prepared, baked, and decorated all items for sale in the store and for special events. I managed the amount of product needed based on sales projections, ordering of ingredients, and other items needed for the shop for stocking cases, cake decorating, and holiday planning. I ensured the shop followed all cleanliness, safety, and food regulations set by the state, and all operations for the shop. I managed marketing aspects via advertisements and social media, budget, shop design, and menu offerings. I hired help as needed, working in conjunction with the local employment office to provide training and skills to employees, and supervised their performance to ensure they complied with shop requirements and health department requirements.

Prep Cook/Pastry Chef February 2013 - June 2014

More Than Mongolian Grill

4470 South 6th St.

Klamath Falls, Oregon 97603

Prep Cook/Pastry Chef

I inspected and cleaned food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices. I ensured food was stored and cooked at correct temperatures by regulating the temperature of ovens, broilers, grills, and roasters. I ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock. I turned or stirred foods to ensure even cooking. I was responsible for seasoning and cooking food according to recipes or by using personal judgment and experience. I would bake, roast, broil, and steam meats, fish, vegetables, and other foods, including weighing, measuring, and mixing ingredients according to recipes or personal judgment. I would portion, arrange, and garnish food, and serve food to waiters or patrons. I observed and tested foods to determine if they had been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. I would determine how food should be presented and created decorative food displays. I washed, peeled, cut, and seeded fruits and vegetables to prepare them for consumption. I was responsible for creating and baking all desserts for the restaurant. I utilized commercial use cutlery; including chefs' knives, oyster knives, paring knives, and serrated blade knives. I utilized commercial use food slicers; including bread slicers, mandolins, meat slicers, and slicing machines.

Bakery Associate September 2012-January 2013

Whole Foods Market

2610 NE Hwy 20

Bend, Oregon 97701

Bakery Associate

I performed customer service by taking orders for specialty baked goods, filling orders, and acting as barista. I mixed, baked, packaged, and stocked bakery department based on product-based sales projections. I ensured cleanliness, safety, and followed all food regulations set by the company and state, and other duties as assigned to me.

Retail Wireless Consultant March 2010-August 2012

US Cellular

3450 Washburn Way, Suite E

Klamath Falls, Oregon 97603

U.S. Cellular

3197 N Hwy 97

Bend, Oregon 97701

Retail Wireless Consultant

I greeted customers in a professional and friendly manner in-store and over the phone. I responded to customer inquiries and processed requests relating to name, address, and cellular plan changes; suspensions, billing issues, payments, and equipment issues. I verified customer identity to ensure only authorized individuals were given access to account information. I used the sales process to determine customer’s needs and provided recommendations based on knowledge of equipment. I processed equipment purchases and activated equipment, ensuring that devices worked properly and trained customers in use of purchased products. I assisted with and fixed equipment issues and processed repairs and warranty claims, ensuring that paperwork was completed properly. I was responsible for opening and closing the store, including cash handling and deposits. I assisted with inventory counts and maintained the store appearance as needed.

Cross Utilize Agent May 2009 - March 2010

SkyWest/United Airlines

3000 Airport Way

Klamath Falls, Oregon 97603

Cross Utilize Agent

I performed guest services by booking and rescheduling flight tickets, flight check in for passengers, loading and unloading passenger luggage, cleaning the planes, taxiing incoming and outgoing planes on the runway, de-icing of planes when appropriate, ensuring airport and runway safety by following all rules and regulations set by the FAA, and any other duties as assigned to me.

Assistant Manager February 1998 - July 2008

Department Manager

Sales Associate

Wal-Mart Stores, Inc.

10500 Hannon Way

Eagle Point, Oregon 97524

Wal-Mart Stores, Inc.

3600 Washburn Way

Klamath Falls, Oregon 97603

Assistant Manager July 2006 – July 2008

As an assistant manager my tasks included supervising approximately 10-300 employees making deposits, addressing scheduling needs, and the ongoing coaching and development of associates. In addition, this position also required a proactive approach to ensuring a positive shopping experience for customers at the store. My main job duties also included: completing deposits and ensuring cash shortages were documented, coaching and developing associates throughout the store as needed, addressing customer concerns quickly and efficiently, operating cash registers when required to reduce customer wait times, meeting specific growth and sales goals as established by upper management, working directly with loss prevention to help reduce shrink, and assisting the store manager with specific tasks as directed.

Department Manager July 2001 – July 2006

I was responsible for overseeing 10-15 employees and all aspects of customer service, cash handling, time management, stocking, inventory control, ordering, price changes, ensuring store cleanliness, seasonal department/store planning, remodeling of stores, managing associates, creating associate schedules, assigning duties to associates, providing guidance for advancing associates, and any duties assigned to me.

Sales Associate February 1998 – July 2001

As a sales associate my responsibilities included: Acknowledging and greeting customers with a smile, answering customer questions, helping customers find the products they are looking for, assisting fellow associates as needed throughout the store, keeping my area stocked, clean, and safe.

EDUCATION

University of Phoenix - AA Education

Cascade Culinary Institute, Bend, Oregon - Baking and Pastry Arts Program

CERTIFICATES AND ACCOMPLISHMENTS

Guest Service Gold Certification

ServSafe Food Management Certification - Expires 2023

Certified Dietary Manager Certification – expected program completion November 2023

Fluent in American Sign Language

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