Krystal Burton

A superior customer service representative with 10+ years in customer service holding high scores in customer satisfaction surveys, and conflictc resolution. Jerome, ID

ad2bwy@r.postjobfree.com

208-***-****

Logical motivated problem-solver with ability to multi-task and work well under pressure seeking a position were i can use my superior customer service skill and be successful for myself and the company in employed for. I have 20 years in customer service and have worked with and around people I am an active listener. That has empathy, and the ability to build rapport. Authorized to work in the US for any employer

Work Experience

Retail Merchandiser (Part-Time)

Premium Retail Services - Burley, ID

October 2020 to Present

1. Ensure that stores, and shelves are stocked with the right types and quantities of products 2. Display, arrange, price, and rotate products in store 3. Maintain store shelves by removing dated or damaged products 4. Monitor store inventory based on sales and intake 5. Optimize sales volume and profitability by identifying profitable lines and bestsellers 6. Make recommendations for promotional strategies using sales and pricing data 7. Work and communicate with buyers, suppliers, stores, management and distributors 8. Attention to detail

9. Ability to understand and work with plan o grams 10. Ability to successfully complete tasks on my own Grocery Delivery Driver

Instacart - Burley, ID

March 2019 to Present

1. Documented mileage, deliveries, pickups, customer issues and damages. 2. Successfully avoided time delivery delays by carefully planning best routes. 3. Used GPS system to plan travel routes in accordance with all traffic and transportation laws. 4. Kept detailed records of sales, payments and completed or in-progress deliveries. 5. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. 6. Recorded each delivery using proper paperwork before leaving warehouse. 7. Fostered positive working relationships with customers by responding to questions and concerns. 8. Communicated customer complaints, requests and feedback to company management for swift resolution.

9. Maintained organized, clean and professional vehicle to protect company reputation with customers. Customer Service Professional (CSP)

Cambia Health Solutions - Burley, ID

March 2021 to June 2021

• Assisted customers with a warm and professional attitude

• Kept records of customer complaints

• Managed customer accounts

• Assisted with technical support duties

• Performed data entry for customer information

• Monitored claims and physician-related services

Customer Account Specialist

C3 customer contact channels - Twin Falls, ID

September 2007 to August 2009

1. Secured on-time payments and collected on delinquent accounts through email, usps, and phone calls. 2. Communicated with approximately 100 clients daily to understand needs and explain product value. 3. Identified, researched and resolved billing variances to maintain system accuracy and currency. 4. Handled high volume of in-bound calls pertaining to billing issues and new services. 5. Managed efficient cash flow reporting, posted cash receipts, credits, and analyzed chargebacks, independently addressing and resolving issues.

6. Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

7. Applied more than 500 payments per week.

8. Evaluated customers' potential needs to make appropriate recommendations. 9. Created sales objectives and strategies to help struggling teams increase productivity and meet sales metrics,

Skating Carhop

Sonic Drive-In - Twin Falls, ID

December 2002 to September 2007

1. Answered guest questions and promoted special products. 2. Enhanced guest entertainment by balancing and delivering food and beverage orders while roller skating.

3. Maintained customer service standards with over 100 customers daily on a busy day. 4. Ensured consistency in food presentation and quality by inspecting all orders prior to delivery. 5. Provided accurate change and order receipts promptly when processing and completing customers' cash transactions.

6. Double-checked order accuracy and food quality consistently. 7. Welcomed and greeted guests and delivered outstanding customer service. 8. Minimized customer wait times by 3.5 minutes.

9. Performed all activities visible by customers while roller-skating, comprising serving, food preparation, trash or tray removal, and assembly of beverage orders. 10. Processed payments and counted change to complete transactions. 11. Prepared and expedited food orders to support waitstaff and other team members. 12. Promoted customer loyalty by efficiently handling food and service complaints 13. Maintained clean, sanitized and well-organized food preparation zones. Administrative Manager

Barger Floors - Heyburn, ID

February 2000 to June 2002

1. Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.

2. Maintained and organized inventory

3. Performed billing, collection and reporting functions for office generating over $75,000 annually. 4. Integrated logistic systems into company processes to improve operations and manage work orders and price changes.

5. Improved customer satisfaction scores through application of superior conflict resolution and problem- solving skills.

6. Oversaw appointment scheduling and itinerary coordination for both clients and the installer. 7. Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.

8. Ordered new products or flooring via customer request or product inventory. 9. Ability to work alone I overseen the office and handled all the paperwork independently, Education

Bachelor of Business Administration in Business

Bryan University

May 2021 to Present

Bachelor's in Cybersecurity

Independence University - Utah County, UT

February 2020 to Present

GED

Boise State University - Boise, ID

April 2008

Skills

• Logistics knowledge

• Safety and compliance

• Order picking and processing

• Vehicle inspections

• Safe driver training

• Map reading and navigation skills

• First Aid/CPR

• Customer service

• Organization

• Budgets

• Business operations

• Problem resolution

• Communications

• MS Office

• Process improvement

• Document management

• Account management

• Accurate payment posting

• Bookkeeping

• Aging reports analysis

• Conflict resolution

• Building rapport

• Inbound sales

• High-volume call centers

• Payment processing

• Knowledgebase software

• Call decisioning

• Typing 70 wpm (5 years)

• Product knowledge

• Credit card processing

• Professional telephone demeanor

• Shipping procedures understanding

• Multi-line phone talent

• Delivery Driver Experience

• Accounting

• Account Management

• Teamwork

• Ability to learn quickly

• Punctual

• Exquisite work ethic

• Billing (3 years)

• Project Management

• Typing (8 years)

• General Ledger Accounting

• Office Management

• Accounts Receivable

• Account Reconciliation

• Financial Report Writing

• Journal Entries

• Accounts Payable

• Financial Statement Preparation

• Financial Analysis

• Payroll

• Cold Calling

• Sales Experience

• Training & Development

• General Ledger Reconciliation

• Bank Reconciliation

• Proofreading

• Microsoft Dynamics GP

• Merchandising

• Microsoft Excel

• Data entry

• Office experience

• English

• Time management

• Documentation review

• Microsoft Word

• QuickBooks

• Basic math

• Planograms

• Pricing

• Auditing

• Computer literacy

• Fair Housing regulations

• Transcription

• Front desk

• Clerical experience

• Microsoft Office

• Customer support

• Upselling

• Marketing

• Restaurant experience

• Microsoft Outlook

Awards

Top seller in my team

September 2008

I was awarded top seller out of my team witch was about 30 people. I set up 55 new customers totalling in that year I made over 5,000 in new sales and upgrades. While maintaining a 98.5 in customer satisfaction surveys,

Certifications and Licenses

driver's license

I am liscensed and have reliable transpostation I have over 15 years of driving experience, Food Handler Certification

Non-CDL Class C

Assessments

Customer service — Proficient

June 2020

Identifying and resolving common customer issues

Full results: Proficient

Office manager — Proficient

July 2020

Scheduling and budgeting

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I have reliable transportation and I am a liscensed driver with 1 collision on my driving record; conclusion was, it wasnt my fault I am a very cautios driver. I just wanted to share a little bit about myself I am energetic, motivated, friendly, a hard worker and a very fast learner, I can pick up a skill after being shown a couple times. If you were to pick me as an employee you would not be disappointed I strive everyday to learn sonething new and be better.

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