Abigail Simmons

Raleigh, NC *****

ad2bwo@r.postjobfree.com

919-***-****

Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements while assisting and supporting customers and staff, via phone, online, chat, and email. Eager to employ my work history, education, and present experience accurately and professionally.

EDUCATION

Wake Tech Community College, Raleigh, NC, June 2020

Associate Degree in Business Administration

CERTIFICATES

Wake Tech Community College, Raleigh, NC, December 2019

Customer Service, Human Resources Administration, Leadership

The Chubb Institute, Jersey City, NJ, 1999

Office Administrative Specialist & Personal Computer Applications

Microsoft office Word, Excel, Access, PowerPoint

Certified Notary Public for the State of North Carolina

EXPERIENCE:

Ampcus Inc., Webster Bank, Remote

Customer Service Representative 10/21 - 02/22

Provide bank resources, information and services, open/close accounts

Assist employees and customers concerning credit cards, savings,

and investments

Handle inquiries, comments, and customer complaints while managing sensitive, confidential, complex information

Process and manage transactions, money transfers, deposits & withdrawals

Alorica, Remote

Data Entry Representative 09/20 – 04/21

Answer inbound calls, chats, and emails to resolve questions or concerns

Data entry and ensure proper orders processing

Purchasing, shipping & receiving operations

Upsell to customers

Larry Leifer, Esq., Livingston, NJ

Litigation Paralegal 2005-2010

Conduct legal research, prepared motions, discovery for court and proceedings

Organize attorney schedule for meetings, trials, and hearings

Request, review and analyze medical records, and trial materials

Serve Orders, billing, and processing invoices

Assist Clients with Medical Malpractice case status

Jonathan H. Rosenbluth, Esq., South Orange, NJ

Legal Secretary 2002-2004

Worker’s compensation claims for reviewing, drafting, and editing legal documents

Set up and manage documents for court, clients, insurance company and defendants

Research legal files, analyze and interpret statutes, administrative rules

File administrative appeal with the worker’s compensation state department as needed.

Brownstein, Booth & Barry, Union City, NJ

Legal Secretary 2001-2002

Prepare litigation filings, motions, and pleadings responses

Assist attorney in organizing and summarizing depositions, arbitrations, and trials

Review, complete and assist in all legal documents

Tepper & Scherling, Livingston, NJ

Receptionist/File Clerk 1999-2001

Answered and transferred calls to Attorneys and staff on a multi-line telephone system

Schedule customer to the appointment queue

Maintained filing system through sorting, categorizing, and organizing

Ordered and maintained office inventory

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