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Customer Service Technical Lead

Location:
Schnecksville, PA
Posted:
December 30, 2023

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Resume:

**** *********** ****

Orefield,Pennsylvania *****

ad2bvz@r.postjobfree.com

570-***-****

Randy Kepner

SUMMARY PeopleSoft Technical Lead/PS Admin/PeopleSoft Consultant with over 25 years in the technical/development, support and functional areas of PeopleSoft. Have managed upgrades and new installs, from initial requirements to go live. Have led and managed cross-company team efforts through effective and motivating mentoring strategies. Strong understanding of all phases of the application development lifecycle; specifically related to PeopleSoft. Extensive experience using PeopleCode and SQR. In-depth knowledge of SQL, including ability to analyze poor performing code and tuning it to optimize performance. Experience in integrating PeopleSoft with other applications using such areas as Integration Broker, Component Interfaces, Application Engines, and SQR. Adept at providing programming expertise through the development of business systems applications from detailed specifications. Good interpersonal skills, with an ability to foster and maintain relationships in order to meet expected customer service levels. Ability to work well in a team environment.

HARDWARE IBM Compatible PCs, IBM Mainframe, RS/6000, Windows 2008 R2, Windows 2012 R2, Windows 2016

LANGUAGES SQR (20+ yr.), PeopleCode (20+ yr.), SQL (20+ yr), PL/SQL, COBOL, HTML, JavaScript, CSS, SQL*Plus, XML.

SOFTWARE PeopleSoft (versions 3 – 9.2) (20+ yr.), PeopleSoft HCM/9.2.034, PeopleTools 8.58.06, Integration Broker, Component Interface, Fluid(HTML/CSS), Branding(HTML/CSS), PeopleSoft Portal, Group Build, Process Scheduler, EDI Manager, PSQuery, Security Administrator, Workflow, Application Designer, Application Engine, Application Package, Tree Manager, Process Monitor, Data Mover, BI(XML) Publisher, Oracle (versions 8 – 12c), UltraEdit, Toad/Sql Developer, UNIX(AIX/LINUX), Weblogic 12c,MS Windows (95 – 10), MS SQL Server, MS Office (MS Word, MS Excel)

APPLICATIONS Human Resources--HCM (Benefits, NA Payroll, eComp, ePerformance, eRecruit, Self Service, Time & Labor, Template Based Hire(Smart Hire), Succession).

EDUCATION Associates Degree in Computer Science, Penn College, Williamsport, Pennsylvania.

WORK EXPERIENCE (20+ years)

09/16 – Current PeopleSoft Lead Application Developer/Administrator(HCM 9.2/FSCM 9.2/ IH 9.1). Dick’s Sporting Goods, Inc. Pittsburgh, PA

Upgrade of HCM9.0 to 9.2, Tools 8.49 to 8.55.11.

Upgrade of HCM9.2.017 to HCM9.2.30, Tools 8.55.22 to 8.57.06.

Upgrade of HCM9.2.34, Tools 8.58.06

Performed role of PeopleSoft Solution Architect/PeopleSoft System Administrator

Handle all installation of required software for multiple environments, both Windows 2016 & AIX Unix/Linux RedHat.

Handle all aspects of DPK/PUM up to PUM30 HCM 9.2.

Provide day to day support of multiple PeopleSoft environments as part of a team.

Monitor performance, availability, interfaces, and scheduled batch jobs.

Apply patches, service packs, and bundles to multiple environments as required using Change Assistant or Application Designer.

Troubleshoot issues and maintain detailed documentation of issues and the changes that are implemented to resolve them.

Create new environments to support development and upgrade initiatives.

Configured/maintain Integration Broker between all environments.

Assisted migration of program changes to the production environment, either thru Application Designer or STAT.

Provide off-hours support on a rotating basis

02/16 – 08/16 PeopleSoft Consultant(HCM 9.2). The MITRE Corporation, Bedford,MA

Worked with client on upgrade from 9.1, 8.54.11 to 9.2 8.55.05 PUM 17.

Handle all Fluid self service transactions, as well as integrating custom self service modules.

Created & Trained in use of WorkCenters, Dashboards, Pagelets, Navigation Collections, Template Based Hire(TBH)—SmartHire

Branding of product for clients needs, using CSS/HTML.

01/16 – 08/15 PeopleSoft Consultant(HCM), TopBuild, Daytona Beach, Florida.

Responsible for technical analysis, new development, and support, for interfaces needed to support Benefits related processes.

Creation of ability to create PDF during Open Enrollment to allow users to print of selections at that time, using BI Publisher

Creation of process to allow users under ESS area to print off Benefit elections.

10/14 – 08/15 PeopleSoft Technical Lead/PeopleSoft Architect/PSAdmin, Tampa General Hospital, Tampa, Florida.

Responsible for technical analysis, development, and support, as well as architectural design for the implementation of PeopleSoft 9.2 HCM and FSCM 9.2.

Architectural: Setup interfacing with Cerner/Clairvia, Taleo Recruiting, Kronos Workforce Central 6.2, with several other interfaces for HCM. Setup interfacing with GHX, Mobile Inventory, Epic, Perceptive, with many other interfaces for FSCM.

Resolve or Identify Application performance issues

Work with Oracle Cloud Management Services to build and deliver services in a stable and secure multi-instance hosting environment

Design and lead Production Application Deployments.

Participate as Technical Lead on Projects and Conference Calls

Make Recommendations in regards to Architecture and Infrastructure Planning

Configure and Troubleshoot Web Applications

Define system requirements, conduct gap analysis, identify feasible alternative solutions, and assist in the scope of PeopleCode 8.54 modifications, along with taking advantage of the new features added into this Tool set.

Provide technical support on project/system issues.

Handled PSADMIN roles in use of App Server, Web Server, and Process Scheduler, via Windows Servers/Linux Servers, all thru Oracle Cloud Services

Anticipate and identify issues as they arise; monitor and report to management on the status of efforts.

Establish definitions and use of Integration Broker for interfaces needed, for HCM/FSCM.

Create processes using SQR, App Engines, Component Interface, and Integration Broker to allow for requirement definite in customers requirements.

Analyze issues with SQRs, PeopleCode, Application Engine, Process Schedulers, Application Servers, Application Messaging (Integration Broker) and Web Servers

Provide expert troubleshooting for isolating technical problems in the PeopleSoft Internet Architecture (PIA)

Cross-Train existing developers on the many avenues available for use in PeopleSoft. Most cross-training was done with developers who had no knowledge of PeopleSoft or PeopleTools, and little to no training prior.

Environment: PeopleSoft 9.2, PeopleTools 8.54.07, PeopleCode, SQR, PSQuery, Component Interface, Integration Broker, Application Engine, Oracle11g, MS 2008 Servers, MS Windows 7, MS Office.

08/14 – 10/14 PeopleSoft Developer(contractor), H&A Consulting, Louisville, Kentucky.

Setup security from 9.0 to 9.2, with additional security for SES, Dash

Boards, and eRecruit. Setup, configure, deploy Oracle SES

07/14 – 08/14 PeopleSoft Developer(contractor), Orlando Health, Orlando, Florida.

Creation for Open Enrollment of a Benefit Confirmation Statement using XML Publisher via DataRowset

05/13 – 05/14 PeopleSoft HCM Technical Lead/PeopleSoft Administrator, Anthelio Health, Dallas, Texas.

Responsible for technical analysis, development, and support for the implementation of PeopleSoft 9.2 HCM upgrade from HCM 9.0.

Define system requirements, conduct gap analysis, identify feasible alternative solutions, and assist in the scope of People Code modifications.

Provide technical support on project/system issues.

Handled PSADMIN roles in use of App Server, Web Server, and Process Scheduler, via Windows Servers.

Anticipate and identify issues as they arise; monitor and report to management on the status of efforts.

Establish definitions and use of Integration Broker for interfaces needed, the custom Portal used.

Create processes using SQR, App Engines, Component Interface, and Integration Broker to allow for requirement definite in customers requirements.

Cross-Train existing developers on the many avenues available for use in PeopleSoft.

Environment: PeopleSoft 9.2, PeopleTools 8.53.04, PeopleCode, SQR, PSQuery, Component Interface, Integration Broker, Application Engine, Oracle11g, TOAD, MS 2008 Servers, MS Windows 7, MS Office.

05/12 – 03/13 PeopleSoft HCM Technical Lead/PeopleSoft Administrator, Weis Markets, Sunbury, Pennsylvania.

Responsible for technical analysis, development, and support for the implementation of PeopleSoft 9.1 HRMS converting from Mainframe.

Define system requirements, conduct gap analysis, identify feasible alternative solutions, and assist in the scope of People Code modifications.

Provide technical support on project/system issues.

Anticipate and identify issues as they arise; monitor and report to management on the status of efforts.

Establish definitions and use of Integration Broker for interfaces needed in such applications as Kronos, and the custom Portal used.

Create processes using SQR, App Engines, Component Interface, and Integration Broker to allow for initial load of Person & Job data

Train existing developers (non-PeopleSoft) on the many avenues available for use in PeopleSoft.

Environment: PeopleSoft 9.1, PeopleTools 8.52.09, PeopleCode, SQR, PSQuery, Component Interface, Integration Broker, Application Engine, Oracle11g, TOAD, UNIX, MVS/ESA, JCL, IBM Utilities, MS Windows 7, MS Office.

04/11 – 05/12 Lead PeopleSoft Developer, HD Supply, Orlando, Florida.

Designed and developed high-quality, complex PeopleSoft 9.1 systems and components using object-oriented design and development techniques.

Led the technical team in analysis and review of business specifications, creation of functional requirements, detailed designs, code implementation, and unit testing.

Performed PeopleSoft Admin tasks, including application of Tax Updates and Bundles.

Developed and maintained EIPs between PeopleSoft HCM 9.1 to ELM 9.1 using delivered Integration Brokers Service Operations, as well as custom developed ones.

Extensively developed SQRs and PeopleCode with delivered SQR or code, or customized both new and existing.

Led the technical team to develop components, correct problems, and understand technical aspects of assigned projects.

Documented developed components to clearly communicate to technical and non-technical staff the required development or modifications.

Responsible for project management tasks such as collaborating with users to identify tasks, resources, and target dates, review and analysis of available resources, documentation, workflow, high level and low level designs, project initiation worksheets, and improvement of processes to increase the level and quality of service provided to internal/external customers. Created and managed technical task plans for large projects.

Led or performed component unit testing and system integration testing.

Environment: PeopleSoft 9.1, PeopleTools 8.52.09, PeopleCode, SQR, PeopleSoft Query, Component Interface, Integration Broker, Application Engine, Oracle11g, TOAD, UNIX, MVS/ESA, IBM Utilities, MS Windows 7, MS Office.

06/08 – 04/11 Lead PeopleSoft Developer/Sr. PeopleSoft Architect, Giant Eagle, Pittsburgh, Pennsylvania.

Designed and developed applications in PeopleSoft Finance 8.8 and HCM 9.0 and using object-oriented design and development techniques.

Led technical team in the analysis and review of business specifications.

Created functional requirements and detailed designs

Developed, implemented and tested Component Interfaces using the ExCelto CI feature for automating information loading from outside sources into PeopleSoft.

Developed, implemented and tested XML Publisher features available in PeopleSoft.

Extensively developed SQRs and PeopleCode with delivered SQR or code, or customized both new and existing.

Created reports and letters for outside usage.

Responsible for code implementation and unit testing.

Created technical task plans for large projects.

Created documentation for developed components.

Performed component unit testing and system integration testing.

Environment: PeopleSoft HCM 9.0/Finance 8.8, CRM9.0, Portal 9.0.

Sr. PeopleSoft HRIS Analyst (01/08 – 06/08).

Supported PeopleSoft HCM 9.0 application, processes, and projects.

Acted as primary support resource for PeopleSoft within the department.

Worked closely with IS Department to ensure support and maintenance of PeopleSoft, testing of system changes as part of go-live activities, creating supporting documentation, and identifying business process needs for maintaining and sharing HR information.

Trained HR Operations Team members in effective and consistent PeopleSoft application of operational practices.

Interacted with key staff to understand current and future business needs for PeopleSoft; provided functional consulting.

Gathered, documented, and validated user requirements and translated those requirements into system designs.

Tested system functionality.

Acted as PeopleSoft Functional Expert and Power User to the organization.

Tested and approved PeopleSoft system configuration changes.

Reviewed PeopleSoft security administration to ensure appropriate levels of access.

Acted as escalation point for end-users experiencing difficulties. Researched and identified the root causes for problems and resolution.

Ensured documentation was current on all new/existing applications and processes.

Proposed, documented, and implemented new or revised processes to improve data integrity and promote the consistent use of HR data.

Provided direction, knowledge, and support to other team members when needed.

Environment: PeopleSoft HCM 9.0.

05/04 – 06/08 PeopleSoft HRIS Developer/Analyst, Lehigh Valley Hospital, Allentown, Pennsylvania.

Built from the ground up PeopleSoft Applications, HR and Financial modules.

Created new SQRs and maintained current processes.

Maintained and upgraded existing processes using Process Scheduler.

Provided daily support for all existing PeopleSoft HRMS 8.9 systems and for People Tools 8.46.

Extensively used SQL*Plus and Toad in an Oracle 10g environment.

Worked extensively on the PeopleSoft 8.9 Security Architecture and workflow including: user profiles, roles, permission lists, row level security, security sets, security tables, security processes, etc.

Extensively developed PeopleCode, PSQuery, and SQRs.

Developed records, fields, pages, components, menus, and workflows.

Worked on PeopleSoft Security Admin, PeopleTools, EDI Manager, Component Interface, and Application Engine.

Maintained interfaces from other systems into PeopleSoft.

Created, developed, tested, and implemented several major customization of PeopleSoft HRMS 8.9.

Used Component Interfaces for use in MSS and ExceltoCi into PeopleSoft for outside applications.

Examples, as follows:

Customized Manager Self Service processes including Leave of Absence, Return From Leave, Hour Shift, Combined Transfer/Promote/Demote with Hour Shift and Salary change included in one area, Sick & PTO Tracking, Performance Recognition, Management Incentive Plans, Executive Incentive Plan, Employee Action Plan.

Customized Employee processes include Exempt Time Sheet Entry, Suggestion Area, Ticket Sales for Events, PTO & Sick Inquiry, Hierarchy Reporting Structure, Birthday Celebration.

Customized processes for Tracking Licenses, Notification of Required Licensing, Influenza Processing, Declination Processing, Employee Health TB Processing.

Environment: PeopleSoft 9.0, PeopleTools 8.48.



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