MASON BROOKS

ad2bvs@r.postjobfree.com 602-***-****

West Hollywood, CA 90069

Skilled and Highly-motivated with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Dependable and detail-oriented to manage multiple tasks and priorities. Recognized for exemplary customer service and team collaboration. Looking to find a location with a heavy focus on hospitality. Experience

Jameson’s Irish Pub/Restaurant

General Manager

1/23- current

• Built sales forecasts and schedules to reflected desired productivity targets.

• Consistently have met monthly sales goals

• Maintained lowest monthly employee turnover rate in district for over two years.

• Schedule and direct staff and other management in daily work assignments to maximize productivity.

• Led and trained a team of 30+ crew members, shift managers, to achieve operational excellence and exceptional customer service.

• Implemented labor cost controls and improved scheduling practices resulting in a reduction in labor costs.

• Developed and executed successful local marketing initiatives resulting an increase in sales.

• Maintained restaurant cleanliness and resolved maintenance issues promptly to ensure a safe and pleasant dining experience for customers.

• Led monthly inventory counts and managed vendor orders to maintain adequate inventory levels and minimize food waste.

• Collaborated with Operations Leadership Team to set financial goals and achieve key performance metrics.

• Efficiently resolve problems or concerns to the satisfaction of all involved parties.

• Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage Urban Restaurant Group Portland, OR .

Assistant General Manager

05/2022 – 12/2022

• Lead Management Team by building focus and follow-through with “one voice” communication

• Managed busy and highly popular restaurant with professional, well-trained staff.

• Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.

• Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.

• Counseled and disciplined staff to address issues promptly and provide constructive feedback.

• Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.

• Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.

• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

• Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.

• Updated computer systems with new pricing and daily food specials. The Ram Restaurant Wilsonville, OR

Assistant General Manager

05/2021 - 05/2022

• Prepared employee schedules to maintain appropriate staffing levels during peak periods.

• Scheduled and directed staff in daily work assignments to maximize productivity.

• Resolved and investigated complaints regarding service, food quality and accommodations.

• Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.

• Supervised activities of dining room staff to maintain service levels and support guest needs.

• Oversaw food preparation, production and presentation according to quality standards.

• Developed and implemented strategies to enhance team performance, improve processes and boost results.

• Maintained entire look of restaurant, keeping it clean and inviting at all times. Saddle Ranch Chophouse West Hollywood, CA

Head of Security Operations 12/2019 - 05/2021

• Manages and trains all security staff

• Sets the security schedule in coordination with FOH

• Patrolled crowds to preserve order and promote security.

• Interviewed and hired security personnel with strong skill sets and expertise.

• Identified suspicious activity to determine appropriate response.

• Wrote comprehensive incident reports

• Presented security improvement plans

• Managed department budget and forecasting

• Ensured team followed security and privacy laws and standards

• Maintain utmost confidentiality and discretion

Curaleaf Glendale, AZ

Production Manager

12/2013 - 11/2019

• Escorted individuals requiring personal protection to provide safe transport to specified locations.

• Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence.

• Provided friendly and professional assistance to employees, visitors and customers.

• Reviewed guest identification and employee credentials to authorize entry onto premises.

• Utilized exceptional interpersonal skills to professionally diffuse altercations.

• Administered crowd control and broke up disturbances without appearing threatening or intimidating.

• Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.

• Explained security protocols to employees and guests to promote readiness for emergency situations.

• Monitored staff training and output to meet compliance, productivity and revenue goals.

• Scheduled staff work assignments, rotations and overtime.

• Monitored equipment, checked supplies and coordinated manpower to meet expected demand.

• Coached and mentored employees to develop and enhance career skills. Collaborated with leadership to develop production department budget and forecast.

• Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.

• Maintained top-notch quality control standards and eliminated downtime to maximize revenue.

• Documented batch records for manufacturing process and product history recordkeeping.

• Orchestrated equipment set up, operation and break-down.

• Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.

• Coordinated production requirements with material handling and staffing functions.

• Managed materials to meet production goals and specific customer demands. Skills

Team Leadership Strength

Problem Anticipation and Resolution Customer Service Management Originality and Creativity Administrative Management Employee Motivation

Decision Making

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