Customer Service Experience
Resume:
CAREER OBJECTIVE
Motivated Customer Service team player who is experienced in
providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
EXPERIENCE
Event Usher/Conventions
November 2023 - Present ManPower, Las Vegas, NV
Cashier
October 2023 - Present Marathon, Las Vegas, NV
Offer directions within the venue grounds upon request from visitors.
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Monitor entry points at events to prevent unauthorized access or exit.
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Assist in the setup of event space, arranging chairs and tables as needed.
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Greet guests and directed them to their seats with a friendly demeanor.
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Maintain order among large crowds, while monitoring events for suspicious behavior.
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Verify identity documents such as driver's licenses or passports when necessary.
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• Collaborate closely with other Ushers to ensure smooth event flow.
• Assist disabled individuals with special needs as requested. Assist patrons in finding seats by directing to proper area and lighting way with flashlights.
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• Examin tickets or passes to verify authenticity.
• Organized seating charts to ensure efficient customer service.
Maintain cleanliness of the checkout area by cleaning counters, shelves and windows.
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CONTACT
****************@*****.***
Las Vegas, NV 89120
SKILLS
• Passport Checks
• Guest Relations
• Ticket Checking
• Event Service
• Greeting and Seating Guests
• Working with Teammates
• Customer Satisfaction
• Cash Register Operation
• Customer Inquiries
• Safe Work Practices
• Security Understanding
• Providing Feedback
• Payment Method
• POS Inventory System Operation
• Call Answering and Routing
• Customer Deliveries
• Customer Information Databases
• Suspicious Activity Monitoring
• Checking Guests In and Out
• Concessions Promotion
LATIFAH JOHNSON
CUSTOMER SERVICE REPRESENTATIVE
Financial Representative
October 2023 - Present Foundever-USAA, Las Vegas, NV Delivery/Catering Driver
May 2018 - November 2020 DoorDash, Las Vegas, NV
Administrative Assistant
September 2014 - August 2018 Division of Welfare and Supportive Services, Las Vegas, NV
Perform opening and closing procedures, such as counting cash register, restocking, and cleaning.
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Accurately processed customer payments using cash, credit cards, and checks.
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• Assist with training and mentoring new team members.
• Operate the POS system efficiently to ensure accurate transactions. Help restock shelves when necessary to maintain an organized display area.
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• Count cash drawers at beginning of shifts to verify correct amounts.
Utilize strong communication skills to ensure customers were satisfied with their experience.
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Assess customer needs, processed payments, and answered questions regarding billing issues.
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Issue credits or refunds as appropriate while adhering to established guidelines.
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Collaborate with other departments to resolve customer disputes promptly.
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Maintain knowledge of current promotions and products to inform customers as needed.
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Monitor account activity to detect any suspicious or fraudulent behavior.
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Explain product features, benefits, pricing information, payment options.
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Handle escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
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Navigate through multiple computer systems and applications and utilized search tools to find information.
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Displayed exceptional communication skills when providing updates to the catering team about deliveries.
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Followed all safety protocols while operating the delivery van according to company standards.
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Provided courteous assistance to customers with carrying catering items into their locations upon request.
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• Checked delivery addresses and verified correct package delivery. Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
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Maintained files and filing, keeping sensitive information confidential.
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Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
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Developed and maintained filing systems for confidential documents and records.
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Greeted visitors and provided general information about the company.
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Built and maintained relationships with vendors and other external contacts.
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Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions.
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Scheduled and confirmed appointments for clients, customers, and supervisors.
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• Handled customer escalations in a timely and professional manner. Sort, Scan, and index “NEON” or “Cold” incoming mail to be viewed by case managers by categories.
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Interpret and explain program policies, regulations, and requirements to clients.
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• Record and maintain client information with professionalism and the highest level of confidentiality.
• Perform general administrative tasks, such as filing, taking messages, transferring calls to appropriate individuals and other multi-task duties as assigned by management.
• Provide clients with resources to other agencies and supportive services such as Energy Assistance, 211, Housing Authority and Women Infants and Children program.
• Answer inbound calls from Welfare clients, EAP and Child Support clients, authorized representatives, other CSEP jurisdictions and out-of- state workers.
• Work effectively with clients, managers and other departments.
• Portray a professional, pleasant, confident and well-groomed manner at all times.
• Respond to customer complaints effectively and efficiently utilizing problem solving techniques.
• Maintain a calm demeanor during periods of high volume walk-in clients and heavy phone traffic.
• Provide information to supervisors and others by telephone, in written form, e-mail, and in person.
• Receive, review, and evaluate information and documents to ensure completeness, accuracy and compliance with procedural requirements.
• Handle special assignments such as training new clerical trainees on all job duties and registering applications from AMPS to NOMADS.
• Perform daily data entry by documenting actions taken and information provided to client in the NOMADS and AMPS database.
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EDUCATION
Bachelor of Arts (B.A.) in Business Management
June 2016
American Intercontinental University, Schaumburg, IL REFERENCES
References available upon request
Contact this candidate