KAVINDRAN S/O RAGEINDRAN

Contact Information:

Name: Kavindran S/O Rageindran

NRIC: S 360I

DOB: 11 Oct 1989

Address: Blk 263 Toa Payoh East, S310263

Contact No: 83830319

Email: ad2bu6@r.postjobfree.com

Background:

Dedicated and experienced Service Desk Analyst with a background in military intelligence and IT. Adept at diagnosing and troubleshooting various systems and applications. Seeking a challenging role to leverage technical skills and provide top-notch support to enhance organizational efficiency.

Professional Experience:

Service Desk Analyst

Optimum Solution PTE LTD (2022 – Present)

- Delivering efficient and timely IT support to end-users, ensuring swift issue resolution.

- Expertise in diagnosing and troubleshooting issues related to OneDrive, Microsoft 365, RSA VPN, Internet Connection, and more.

- Acquired proficiency in SPLUNK for comprehensive system monitoring. SAF Regular - Military Intelligence Expert – System Specialist (2016 – 2020)

- Specialized in Monitoring National Security 24/7 and part of classified projects.

- Recognized for leadership roles and teamwork within a dynamic military intelligence environment. Education:

- Professional Diploma in Digital Marketing

Lithan Academy

2020 - 2021

- Diploma in Sports and Exercise Sciences

Republic Polytechnic

2013-2016

- 5 GCE O-Level Passes with English

First Toa Payoh Secondary School

2003-2007

IT Skills:

- IBM (I) Platform - Managed Hardware & Software Resources for End-Users

- Diagnose & Troubleshoot: OneDrive, Microsoft 365, RSA VPN, Internet Connection, Mapping of Drivers and Printer Servers, CM Remote Tool

- Knowledge in: Service Now Ticketing Tool, AD (Active Directory Users and Computers), Avaya Cisco UCCX Call Management, KACE Systems Management Appliance, Basic Knowledge of 3rd party AD

(Active Directory) software – AD Manager Plus

- Knowledge in monitoring SPLUNK alerts

- Monitoring Casino Gaming System Thresholds 24/7

Additional IT Skills:

- MS Office Adv Word, Excel & PowerPoint

- Basic Google & Analytics

- Ability to adapt to companies Service Level Agreement (SLA) Personal Interests:

- Enjoys playing soccer over the weekends with friends and family.

- Invested in a personal gym for fitness.

- Loves reading books about famous people.

- Known for caring for peers and being a team player.

- Passionate about continued education and pursuing goals in the IT field.