Customer Service Retail Associate

Larisa Pelean

Auburn, GA, ***** ad2btv@r.postjobfree.com 678-***-****

Technical Professional and Leader

Senior technical professional with a track record of rapid advancement within a team and across an organization. Known for prioritizing customer while maintaining a high standard in quality and on time delivery. Talent for assembling and motivating teams to be effective in achieving business goals. Extremely fast learner with strong technical and leadership skills. Proven expertise in:

Process Design & Optimization

Production & Capacity Planning

Employee Training & Certification

Continuous Improvement

Android & iOS Provisioning

Production First Article Creation

Small- to Large-Scale Project Management

Team Building, Leadership, & Retention

Customer Service

Quality Assurance

Staging Procedures & Documentation

Problem Solving and Driving Results

Key skills:

MS Office, Excel, PowerPoint and Outlook

Creating spreadsheets, tables and reports

Data analysis

Validating data

Creating slideshow

PROFESSIONAL EXPERIENCE

Stratix Corporation – Norcross, GA

Nonstop Mobility - design, deploy, manage and support mobility solutions for education, healthcare and enterprise business organizations that are convenient, easy and cost-effective.

First Article Administrator, Mobile Solution Engineer, April 2021 – March 2023

Coordinate with the mobile solution engineering team on all new provisioning and device projects requiring a first article.

Complete testing and verification on all new provisioning requirements and devices to verify accurate results.

Quality test and verify all documented provisioning steps prior to a first article production.

Maintain first article project schedule and coordinate production requirements with the mobile integration center teams.

Perform first article production with the mobile integration center teams to ensure accurate provisioning of devices and to ensure quality is maintained and verified throughout the process

Communicate first article challenges, document updates and quality issues to the mobile solution engineers for customer approval

Perform OTA updates with key stakeholders within the company and customers as required

Team Lead, Mobile Integration Center, January 2021 to April 2021

Oversaw all provisioning activities across multiple projects and teams.

Maintained all provisioning projects to ensure an accurate and on time delivery to customers.

Reviewed project forecasts with leadership, planned staffing levels and trained staffing according to the required skill sets needed for each project.

Completed daily, weekly, and monthly production reports including team KPI’s and reported progress to leadership.

Coached, trained, and handled conflict resolution for all new and existing staffing as required.

Addressed and assisted with the resolution of all provisioning project issues to minimize production delays and escalated to cross functional teams as required.

Adjusted staffing and balanced provisioning projects according to the production schedule, last minute expedited orders, and customer requirements daily.

Managed quality processes and teams to ensure accurate provisioning of devices and to ensure a timely hand off to the shipping teams.

Project Lead, October 2019 to January 2021

Managed provisioning projects and project teams as assigned to ensure accurate provisioning and on time delivery.

Verified project details with leadership, trained and communicated details to project teams.

Reviewed project requirements and materials needed to perform provisioning projects.

Communicated staffing and resource needs to team leads based on project requirements.

Resolved basic provisioning issues while escalating more complex issues to the support staff as required.

Reviewed documentation, ensuring accuracy and suggested edits to the documentation teams.

Staging Technician, August 2017 to October 2019

Provisioned iOS, Android, printers, scanners, and electronic devices according to customer requirements.

Connected devices to proprietary software systems to log provisioning changes, perform OS updates and capture device information for customer databases.

Escalated issues with devices or production to project and team leads as required.

Performed quality checks on all devices provisioned to ensure accuracy.

Romanian Vehicle Registration Office – Oradea, Romania

Registration Clerk, 2012 to 2016

Processed vehicle registration applications ensuring completion and accuracy.

Provided customer service to applicants handling questions and complaints in a timely manner.

Coordinated with other departments within the registration office on any application issues and assisted with the resolution as required.

EDUCATION AND CERTIFICATION

Bachelor’s Degree Marketing West University, Arad, Romania

Android Enterprise Certified Professional

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