MARIA CONSTABLE

***** ******** ***** ***** *******, TX 77043 832-***-**** ad2bsy@r.postjobfree.com

Professional Experience

Alabama Department of Human Resources (Ask Staffing Inc.) Remotely-Houston, Texas Customer Service Representative 11/2022 – Current

• Answer all incoming calls with verbatim script for (Alabama Call Center) with Genesys Software.

• Evaluate Alabama Schools if on the National Lunch School Program for children in Virtual Setting for their free lunch Program.

• Validating demographic using the search tool for the children information.

• Escalations perform on address change, guardian change or any other issues for recipients who qualified for Summer Program 2021-2022

• Use Call Log tool to classify every call.

• Working with higher colleague on Chat communication tool

• Using AWS software to work remotely from Home Office

• Hickory Training on PHI

• Proper training for Good Customer Service Representative

• Bilingual (Spanish) able to take calls with no problem. Highmark Health Options (Talent Agency) Remotely – Houston, Texas Client Service Representative 4/2022 – 9/2022

• Coordinate transportation and access to service.

• Help with Pharmacy Questions

• Assisting the member with the grievances and appeals process.

• Answer all incoming calls thru AWS software phone system remotely.

• Kept members informed about their plan and payment options.

• Focusing on quality and accuracy on work performance

• Communicate with team leads and co-workers with Microsoft Team Chat

• Navigate the network for Physician’s and Medical Offices to members.

• Assist member with payments charges on Doctor Offices or other facilities.

• Transfer calls to the appropriate designation of dept and inhouse pharmacy

• Schedule appointments for members at doctor’s office if needed.

• Use CVS software for all pharmaceutical needs on medication for members. Evolent (Talent Burst Agency) Remotely – Houston, Texas Client Service Representative 9/2021 – 12/2021

• Delivering exceptional service experiences with every client interaction

• Answer to members, to help deliver the best healthcare at the best possible.

• Support members and provide care planning, conduct interventions, and collaborate with care teams.

• Communicate with management and co-workers with Microsoft Team Chat

• Navigate with Amazon Workspace and Outlook emails.

• Focusing on quality and accuracy of work

• Calculating required minimum distributions and creating tasks for completion.

• Use AWS software system for incoming calls.

IRS (Maximus) Remotely – Houston, Texas

Client Service Representative 9/2020 – 4/2021

• Manage all calls to give customer services requests as directed by higher management and IRS regulations.

• Assist customers with online information within the IRS to have access to their accounts and transfer to the appropriate colleagues.

• Assist customers with communications regarding the financial needs and service requests.

• Maintain customers information in our CRM, client profile, keywords, account information, updating addresses, suitability, or other fields, and terminating client relations)

• Help communicate with the customers with any issues and its remedies or the satisfactory completion of his/her request.

• Back up supervisor with CSR in his/her absence by taking customers calls, and checking voicemails, inbox, and emails.

• Assist and support CSR as advised by higher management as needed. Girl Scouts of San Jacinto (Insight Global Staffing) Onsite - Houston, Texas Head Lead Financial Admin 06/2019 to 10/2019

• Handle customer service inquiries and resolve problems within the company advisory.

• Create documents with Microsoft Word and Excel

• Schedule Team Leads engagement stay within the Company Trip

• Kept record of financial cost of merchandise with Girl Scout Cookies and retail products

• Deliver an exceptional customer service experience while responding to daily customer inquiries. Sunnova Solar Energy (Premier Staffing) Onsite - Houston, Texas Collections and Customer Service 9/2018-01/01-2019

• Always profiling new and existing customers to uncover current and future financial needs with payment plan and schedule payment growth activities.

• Built existing and new customer relationships, which foster both continued and new business opportunities.

• Processing and closing accounts with existing customer according to company regulations.

• Assisted customers with general financing related questions.

• Prepared draw requests on consumer lines of credit

• Managed customer transactions payments for solar energy balances on accounts when necessary

• Build and cultivate long-term business with consumer relationships to ensure branch sales revenue and customer retention.

• Produced own sales through prospecting calls, follow-ups, and outside sales.

• Selling and promoting solar products and services to current and future potential customers.

• Promote company products and services in the community by making regular outside calls, to assist in the continuing growth of the office and company.

• Implement daily morning huddles to review previous day sales productions and identify objections, for scheduled monthly meetings to discuss security and awareness of the company.

• Assist employees in all areas of business where needed including opening new accounts, paying, and receiving.

• Meet customer's service needs and to foster an environment in which we all perform the best work in a team environment.

EDUCATION

LONE STAR COLLEGE, Houston, Texas

GED Certification, GPA: 4.00, March 2010

VICTORIA VOCATIONAL SCHOOL, Victoria, Texas

Business Administration, GPA: 4.00, 1984 – 1985

NATIONAL EDUCATION CENTER, Houston, Texas

Medical Assistance Administration, GPA: 4.00, 1985 - 1985

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