BHUMI KAKADIYA

• *** University Ave, Los Gatos, CA 95030 • 408-***-**** • ad2bsl@r.postjobfree.com

LEAD BUSINESS ANALYST / PROJECT MANAGER

• Software Development Life Cycle Management • Project Planning & Management • Certified Scrum Master Seasoned Techno-Functional Business Analyst and Project Management Professional with strong problem-solving skills with a good track record of 12 years in delivering solutions, frameworks, market segmentation over telecommunication, healthcare, retail, and ecommerce sector.

Develops and executes successful product / project plans that support innovative yet fundamental product management solutions incorporating a wide range of applications and technologies. Extensive experience in all areas of the project management lifecycle, including initiation, planning, requirements, design, development, testing, rollouts, training and support. Plans and oversees highly complex projects while reducing company costs through innovative utilization of resources. Defines user needs and align offerings with identified requirements and manages a variety of business processes. Engages senior decision-makers and communicate essential project / business needs to drive bottom-line performance benefits.

• Business Impact Analysis • Data Analysis • Project Management • Digital Marketing • Competitive & Market Research

• Requirement Gathering • Requirement Documentation • Requirement Management • Testing • SDLC • Agile Methodologies • Waterfall • RUP • Website Development • Software Integration • API • Reporting • Product Lifecycle Management • Product Development & Launches • Customer Support & Training • MS Office • Smartsheet • JIRA

• Confluence • Version One • Service Now • Wrike • ATG • WCS • Radar • SQL • Snowflake • Teradata

• Tableau • Salesforce • Java • UNIX • Tableau • HTML • CSS • Adobe Photoshop • Tridion • Web 2.0 • B2B • B2C WORK EXPERIENCE

Lead Business Analyst/Data PM, Apple Inc., Cupertino, CA; 10/2022 – present

• Detailed analysis of source systems, business requirements, KPI definitions and aggregations.

• Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, insights and actions to drive key business decisions. Ensure data accuracy by validating data from the source systems and new systems by creating Tableau dashboard.

• Partner with cross-functional stakeholders across 9 Geos (US, CAN, ALAC, EMEIA, Japan, Korea, ANZ, GC, SEA) to better understand requirement and source variances, personas, their use cases and create a single, accurate view of Account 360 dashboard across businesses to make decisions about how best to identify high potential strategic and operational value, insights and actions.

• Partnered with IS&T, PS&T, GBI, and Salesforce team to define key metrics and generate insights for business reviews.

• Develop and manage milestones across projects to ensure timely and successful deliverables. Sr. Business Systems Analyst, Kaiser Permanente, Oakland, CA; 07/2015 – 09/2022

• Acted as a bridge between business and technical teams and user representatives; Gathered business and system requirements; documented both functional and non-functional requirements after conducting extensive user interviews and workshops with stakeholders and end users.

• Serve as a critical resource and liaison between subject matter experts and technical experts throughout the project life cycle.

• Provided updates to senior executive on identified issues, challenges, risks, progress towards delivery goals throughout the project lifecycle.

• Makes certain that each release occurs within budgetary constraints and timeline parameters; ensures that each release after all bugs and issues with the software have been resolved.

• Created and distributed monthly and weekly reports/dashboard for end users. Business Analyst/Project Manager, HEB, San Antonio, TX; 04/2014 – 06/2015

• Managed all phases of each project; provided extensive documentation; drafts timelines and changes to project scope.

• Authored detailed critical acceptance criteria as well as progress reports for engineering, business and technical teams.

• Gathered and defined the business and functional requirements working closely with the customers, end-users, programmers, and other business partners throughout this process. BHUMI KAKADIYA

• Implemented stringent project / product management lifecycle tools and processes, including design, business requirements and launch plan; worked with designers and engineers to identify new methods to improve the product offering and methodology for product development.

Business Data Analyst, Sears Holding Corporations, Hoffman Estates, IL; 10/2013 – 03/2014

• Responsible for identifying key metrics, building dashboards, contributing to key insights and ensuring data driven actions to improve the business.

• Owned daily, weekly, and ad-hoc reporting for various business users; performed post-mortem analysis, once report generation is completed to identify the top worst override items and taken an action against incidents.

• Responsible for sending out weekly executive report to SVP which shows company’s trend of highest local markdown $ by business units by reason codes and by category.

Business Analyst, Wal-Mart Stores Inc., Bentonville, AR; 01/2013 – 09/2013

• Teamed with the lead executive to manage the project management lifecycle, assisting with planning research, developing scope and managing budgets and timelines for each phase of the project.

• Joined forces with internal staff and offshore development team on new product modules, upgrades and issues.

• Planned prototyping, user testing, focus groups and customer requirements for product developers.

• Coordinated QA processes and procedures.

Business Analyst/Scrum Master, Lowe’s Inc., Mooresville, NC; 06/2012 – 12/2012

• Worked closely with the Business Partner, Senior Product Owner, UX Designers, Visual Designers, and SMEs in order to define objectives for project; elicit, document, and validate requirements; and support team members through the remainder of the SDLC / AGILE lifecycle.

• Performed demo to senior product owner and any relevant stakeholder to show what have been accomplished during each sprint and facilitated sprint retrospective meeting at the end of every sprint to capture successful delivery of stories / tasks for the sprint, the issues faced in the sprint and identity top three items for improvement during the next sprint.

• Conducted sprint planning meetings before the initiation of every sprint to select the user stories for the new sprint backlog and conducted daily stand-up meeting.

• Broke down the EPICs into chewable stories and estimated story point for each user stories with planning poker. Business Analyst, UnitedHealth Group, Irvine, CA; 10/2011 – 05/2012

• Elicited and gathered migration and reporting requirements through open ended discussions and brainstorming.

• Act as a key facilitator within an organization, acting as a bridge between the client, stakeholders, Business, IT, and solution team.

• Developed strong relations with existing and prospective customers and external vendors.

• Worked in unison with the software developers during the design and build out of the company’s suite of products. EDUCATION

Master of Science in Software Engineering; San Jose, CA; 2011 Bachelor of Computer Application; India; 2009

Certified Scrum Master; Scrum Alliance; 2015

Certificate of Completion; Agile Bootcamp; Mooresville, NC; 2012

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