DANA PATTERSON

571-***-**** ad2brv@r.postjobfree.com 17110 Kenton Drive Apt 309 Cornelius NC 28031

INSIDE SALES AND ACCOUNT MANAGEMENT

Customer-centric and resourceful professional with extensive experience in sales and customer service fields. Proven success in conferring with customers to provide them with information regarding specific company products/services and winning customer loyalty. Unique ability to devise and execute effective initiatives focused on improving customer satisfaction level. Exemplary individual abilities combined with an aptitude to motivate and drive people towards targeted goals. Highly motivated to assess particular needs and preferences of customers as well as respond to their inquiries about specific products. Strong business acumen with proficiencies in dealing with business situations for improving inside sales performance.

CORE COMPETENCIES

Recognized for attaining complete client satisfaction and improving the experience by delivering exceptional products and services.

Capable of defining business mission and integrating resource strengths to deliver impeccable performances.

Successful in establishing client relations with a keen focus on increasing number of customers and sales.

Demonstrate strong planning and problem-solving skills while readily adapting to change, working independently, and exceeding expectations.

Collaborative communicator continually focused on building relationships and promoted synergy across business lines to drive positive change.

SKILLS HIGHLIGHTS

Sales Management

Sales Reporting & Analytics

Performance Analysis & Growth

Revenue Generation & Growth

Records Management

Productivity Improvement

Relationship Building

Client Relationship Management

Sales Cycle Process

Operational Efficiencies

Salesforce Implementation

System/Process Integration

Exceptional Customer Service

Excellent Communication

PROFESSIONAL EXPERIENCE

Inside Sales & Support Jun 2018 – Present

Momentive Performance Products -Huntersville NC

Deliver effective technical support to potential customers by understanding their requirements and provide high-quality products accordingly. Oversee qualifying requests regarding product information, specific, and general from the public and existing customers. Maintain the accuracy of all documentation in Salesforce and responded to all incoming requests.

Allocated and monitored MSDS, COA, and ISO certifications etc. according to customer needs and global markets.

Enhanced sales by cultivating lasting client relationships and a thriving customer base of repeat and referral business.

Created detailed monthly activity metrics report and submitted to the business unit.

Coached and mentored new team members in sales strategies and inside sales policies.

Responded to all inbound calls for commercial and consumer market.

Follow-up inbound leads or cold-calling outbound clients

Answer customer inquiry and explain products to customers to generate interest.

Research accounts to identify new leads and route them to the appropriate personnel to follow up on. Inside Sales Dec 2014 – May 2018

XOOM Energy LLC – Huntersville NC

Leveraged a blend of creative and technical expertise in generating new leads for commercial and residential electric and natural gas users. Controlled client accounts to extend the business relationship after each contract term. Streamlined sales cycle by liaising with multiple departments. Emphasized product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.

Conducted effective training programs for team members to coach them on use of softphone, auto-dialers, and VOIP phone systems.

Achieved optimal customer satisfaction by assisting customers regarding terminology, features, and benefits of products.

Recognized for meeting and exceeding sales quotas as determined by manager.

Cultivated strong relationship to customers to exceed consultative selling and sales targets.

Communicating with customers.

Making outbound calls to potential customers.

Developing new leads.

Creating and maintaining customer database

Inside Sales – Appointment Setter Sep 2013 – Sep 2014 Sprint Wireless Authorized Business Representative Delivered information on numerous products that resulted in upgrading of phone and internet services through implementation of Voip phone systems. Supported customers in making product selections based on customers' needs, product specifications, and applicable regulations. Developed a thorough understanding of products and service offerings to better upsell and cross-sell to clients.

Ensured the delivery of customer service while meeting customer retention goals.

Managed overall process of customer complaints regarding sales and service while ensuring timely resolution of all issues.

Suggested and implemented improvements in the sales administration process. Appointment Setter for Outside Agents Sept 2012 – Apr 2013 Fundamental Insurance Company, Charlotte, NC

Delivered effective outside sales services for explaining the suite of resources to potential clients as per requirements. Implemented multiple software systems to keep accurate records and plan schedules while exceeding 200 calls per shift with quality. Monitored the competitors, new products, and market conditions to understand a customer's specific needs.

Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.

Handled incoming and outgoing correspondence, maintained files and records, received the best sales service, and resolved all the customer queries in a professional manner. Home Based Independent Contractor/Sales Representative Oct 2006 – 2016 CenturyLink & AT&T Solution Providers

Delivered accurate and relevant information to the clients on numerous products. Facilitated and retained the clients’ accounts information to build the long-term working relationship for the business development. Delivered consistent insights and key information related to customer concerns and phone bills.

Delivered impeccable service to meet and exceed customer expectations in accordance with company specifications.

Rendered solid abilities in developing and implementing an effective sales strategy to drive sales. ADDITIONAL EXPERIENCE

Internet Sales-Appointment Setter, Cory Fairbanks Mazda, Longwood, FL, Aug 2007 – Oct 2007

Telemarketing Sales, Total Marketing, Sanford, FL, Mar 2007 – Aug 2007

Field Supervisor, Brite Top Roofing, Daytona Beach, FL, Sep 2006 – Mar 2007

Inside Sales Representative/Commercial Roofing Sales, Gulf Eagle Supply, Longwood, FL, 1999 – 2006 EDUCATION

United States Air Force

High School Diploma – Richland Northeast High School Columbia S.C.29223

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