Customer Service Legal Assistant

Karen Johnson

Profile

Legal administration professional with over 20 years of experience in both the private and public sector. Outgoing, confident professional with extensive knowledge and experience supporting legal teams with a strong customer focus.

Skills and Abilities

Outstanding public relations

Productive and independent work habits

Resourceful and practical interpersonal communication

Problem solving ability

Strong work ethic; responsible, trustworthy, hardworking, and reliable

Software: PClaw, MS Office, Esilaw

Employment Experience

Legal Assistant

Scott Venturo Rudakoff LLP

August 2018 – February 2019

Customer service via telephone and emails

Respond to internal and external communication promptly via email, phone and letter mail

Drafting of Orders: Affidavits, applications and legal briefs in the area of Family Law

Scanning, copying, faxing

Filing and tracking documentation

Entering time details

Software: PC Law, Esilaw & Microsoft Office

Legal Assistant

Calgary Family Law Associates

August 2018 – October 2018

Created a training manual for future legal assistants outlining standard operating procedures and policies, helping to ensure a consistent and reliable process

Entering time for clients and businesses

Processing expenses and generating cheques for payment of vendor invoices

Drafting documents, including: Affidavits, applications and legal briefs for Family Law

Software: PC Law and Microsoft Office

Legal Assistant

Soby Boyden Lenz LLP

April 2006 - August 2017

Liaise with clients from opening to closing of file

Time entry

Proof and edit documentation

Processing Payments

Expense claims

Scanning, copying, faxing

Opening and closing of files

Filing, archiving and records management

Booking flights and accommodations

Drafting documents, including: Affidavits, applications and legal briefs for Family Law

Software: PC Law and Microsoft Office

Judicial Assistant

Court of Queen’s Bench

April 2006 – April 2007

Booking flights and accommodations for Justices on judicial circuit

Booking Case Management meetings for lawyers & self-representation, litigants, type Judgments, Bar Calls for Justices

Research, verification, and citations

Correspond with clients via telephone

Legal Assistant

Soby Boyden Lenz LLP

December 2000 - April 2005

Liaise with clients from opening to closing of file

Time entry

Proof and edit documentation

Processing Payments

Expense claims

Scanning, copying, faxing

Opening and closing of files

Filing, archiving and records management

Booking flights and accommodations

Drafting documents, including: Affidavits, applications and legal briefs for Family Law

Software: PC Law and Microsoft Office

Education

Tamarack Group Ltd.: Corporate Finance Professionals Self-employment courses (July – December 1997)

Academy of Learning: Computer Software Courses (May 1997)

Red Deer College: Law Program (September 1990 – December 1992)

SAIT: Secretarial and Office Technology Program (August 1987 – May 1989)

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