Medical Records Customer Service

Candace Deleon

Healthcare Administrator

ad2br6@r.postjobfree.com • 516-***-****

Arverne, NY 11692

Summary

Accomplished and well-rounded professional with over 10 years of leadership experience in managing records, client service, inventory/purchasing operations, and payroll administration within the healthcare industry. Strategic planner, proficient in healthcare operations, data analysis, audit report generation, and financial management. Outstanding interpersonal leader skilled at overseeing staff development, performance improvement, and regulatory compliance. Proven track record of achieving operational goals, driving revenue growth, and improving patient satisfaction. Strong communicator with excellent interpersonal skills, able to build effective relationships with staff, physicians, and stakeholders. Adaptable with remarkable ability to perform under pressure. Well-versed in office technologies.

Areas of Expertise

Record Management

Database Maintenance

Audits & Compliance

Data Encryption

Cash/ Inventory Monitoring

Team Leadership

Customer Service & Relations

Cross-Functional Collaboration

HIPAA Guidelines

Professional Experience

Joseph P. Addabbo Family Health Clinic Arverne, NY 2022 – Present

Health Information Specialist

Hold primary responsibility for managing medical records, including creating, maintaining, and analyzing daily report of absent chart information for supervisors. Prepare auditing reports for medical records. Completed requests for medical records from clients. Fax requests for medical records from internal or external clients after receiving HIPAA submission request forms. Maintain confidentiality and comply with all HIPAA regulations and guidelines. Respond to and resolve patient inquiries with empathy and perseverance. Transcribe the practitioner's diagnoses and recommendations into the patient's medical records. Evaluate all EOBs to ensure payment accuracy, and if necessary, file appeals to obtain optimal payments. Provide information to medical facilities and patients when necessary and respond to subpoenas and other requests for general release of patient information.

●Developed and leveraged strong organizational and office technology skills.

67 Wine & Spirits, New York, NY 2011 – 2020

Administrative Supervisor

Took charge of record management. Utilized knowledge of program management concepts to aid in the evaluation of incoming and outgoing orders pertinent to the records management of a fast-paced distribution center. Performed database administration and information maintenance for the scheduling, rollout, and oversight of ordering activities. Maintained and updated an electronic database of all company records. Maintained the accuracy and completeness of records pertaining to key access to storage facilities, vaults, offices, and other restricted areas. Monitored and maintained synchronized supply inventory with client demand and supply. Collaborated with payroll and benefits representatives' points of contact to ensure the timely and accurate processing of payroll data, personnel actions, and actions directly pertinent to employee benefits. Provided superior customer service to internal staff, consumers, and visitors to maintain a professional work environment. Reviewed personal performance frequently to identify areas for improvement. Assessed diverse ideas and perspectives, utilized tact and diplomacy to find common ground, and reach an acceptable outcome.

●Participated actively in attaining objectives for delivering exceptional customer experiences.

●Gained extensive experience in data encryption.

Union Square Wines, New York, NY 2011– 2013

Lead Service Experience Associate

Provided quality customer service, including managing all walk-in business and assisting customers to choose and purchase correct products. Leveraged leadership skills to manage mailroom operations such as receiving, sorting, and distributing mail to the appropriate recipients and departments. Held responsibility for managing incoming and outgoing mail records. Ensured timely delivery of outgoing mail through coordination with couriers. Served as a liaison between clients and management, Responded to customer inquiries. Supervised different department associates. Supervised opening and closing procedures of customer service department. Managed daily audit and inventory of customer service cash register. Assisted with turnover and deposits of cash and charge card payment receipts.

●Performed exceptionally well under pressure during annual sales, events, and end-of-the-year report submission.

Education & Professional Training

Associates Degree in Sociology, 2012

Nassau Community College-Garden City, NY

Professional Training

Image Consulting/ Event Planning, Fashion Institute of Technology-New York, NY, 2014-2016

Licenses & Certifications

Medical Billing and Coding Certification, Access Careers Medical Training, Hempstead, NY, 2022

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