Customer Service Call Center
Resume:
Daemond Ross
Forney, TX *****
ad2bmr@r.postjobfree.com
Professional Summary
Detail-oriented customer service professional with experience in Leadership roles. . Accustomed to interacting with guests to determine specific needs and executing specific customer preparation tasks to meet demand. Offers top-notch customer service. AccomplishmentsRecognized by management for hard work, commitment, dedication and positivity.Commended by management for always going above and beyond.
Work History
March 2022 - January 2023
Genpact, Renner
Marketing Expert
Determined customers' needs and provided brand awareness and recommendations to fulfill requirements
Developed and implemented comprehensive marketing strategies to increase brand awareness and customer acquisition
Created reports to track performance of marketing campaigns and suggest improvements
Acquired, developed and frequently serviced over 50 new accounts
Responded to customer inquiries promptly and professionally to increase customer satisfaction
Created and launched campaigns across digital and traditional channels to drive sales
Conducted market research and analysis to identify consumer trends and preferences.
May 2021 - December 2021
SUBWAYRestaurants
Sandwich Artist
Greeted guests, promoted specials and took orders
Assisted customers in choosing menu items by providing food complementing information
Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products
Trained team members to prepare sandwiches and other items according to instructions.
February 2021 - December 2021
University of North Texas Engagement Center
Call Center Representative
Adhered to company policies and scripts to consistently achieve call-time and quality standards
Processed debit and credit card and electronic check payments
Placed outbound customer service or customer satisfaction calls to follow up on issues
Exhibited high energy and professionalism when dealing with clients and staff.
July 2020 - March 2021
Family Dollar, 2843 E Ledbetter Dr
Customer Service Associate
Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Informed customers about special promotions and provided detailed information for various products
Developed and actualized customer service initiatives to decrease wait times.
Education
2022
University of North Texas Denton 1155 Union Cir
Psychology
Continuing education in Psychology.
Member of Diversity over Controversy
Skills
Collaboration and Teamwork
Time Management and Prioritization
Multitasking and Organization
Dependable and Cooperative
Customer Service
Critical Thinking
Adaptability and Flexibility
Attention to Detail
Cash Drawer Operations
Employee Training and Supervision
Campaign management
Budgeting
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