Human Resources Operations Manager

LAUREN ROGERS

**** ****** ***. ********* ** l 704-***-**** l ad2blp@r.postjobfree.com

Highly organized and detail-oriented professional with expertise in hospitality management, operations and administrative assistance. Seeking a challenging role to contribute to the efficient operation of an organization and support its success by optimizing efficiency, implementing effective processes, and fostering a positive work environment.

Core strengths

• Ability to Multitask

• Administrative Support

• Operations Development & Strategies

• Adaptability

• Employee Management & Payroll

Processing

• Task Management

• Ordering & Inventory Management

• Community Outreach & Partnership

Development

• Human Resources Coordination

• ServSafe Certified

• Revention, Shopify and Square POS Systems

Operations Manager

Stroke, Charlotte NC

August 2020 - Present

● Planned, supervised, and coordinated the daily operations of all departments, ensuring smooth workflow and optimal productivity.

● Prepared a variety of administrative and operations reports and records, including ALE reports, daily staffing reports, inventories, and cash reports.

● Monitored budgets and payroll records, reviewing financial transactions to ensure expenditures were authorized and budgeted.

● Scheduled the use of facilities or catering services for private events such as banquets or receptions, negotiating details of arrangements with clients.

● Executed and assisted with events as needed, ensuring seamless coordination and customer satisfaction.

● Organized and directed employee training programs, fostering professional development and enhancing skill sets.

● Resolved personnel problems, implementing effective solutions and maintaining a positive work environment.

● Conducted recruitment processes, hiring new staff members based on organizational needs and qualifications.

● Evaluated employee performance, providing constructive feedback and implementing performance improvement initiatives.

Administrative Assistant

Precision Plumbing, Matthews NC

August 2020 - August 2022

● Processed all invoices for the service department, billing out an average of $250k per month.

● Managed and maintained 3rd party payment portals, ensuring accurate and timely payments.

● Generated and sent out proposals and quotes to clients, showcasing the company's services.

● Assisted with the dispatching of service technicians, coordinating their schedules and ensuring timely service delivery.

● Fielded calls and scheduled service requests within Vista, a service management software.

● Maintained and updated departmental excel sheets, ensuring accurate records of invoices, payments, and service requests.

● Coordinated the ordering of materials and scheduled on-site delivery, ensuring availability for service technicians.

● Provided comprehensive administrative support to superiors, including calendar management, email monitoring, and document preparation.

● Scheduled and coordinated team meetings, ensuring effective communication and collaboration among team members.

● Maintained the company's website and social media pages, as well as facilitated intercompany communications.

General Manager

8.20. Pizzeria and Bar, Charlotte NC

October 2018 - July 2020

● Planned, supervised, and coordinated the daily operations of all departments, managing a staff of over 20 employees.

● Assisted as necessary with all operations, including line set-up and restocking, food preparation, cashiering, maintaining the dining area, dishwashing, bartending, quality control, and VIP karaoke reservations.

● Prepared a variety of administrative and operations reports and records, such as ALE reports, daily staffing reports, inventories, and cash reports.

● Monitored budgets and payroll records, reviewed financial transactions, and ensured that expenditures were authorized and budgeted.

● Executed all close day procedures, including expense reporting and bank deposits.

● Implemented training manuals and supervised the training of employees, ensuring consistent standards and providing ongoing development opportunities.

● Planned and conducted staff meetings to communicate updates, address concerns, and foster a cohesive team environment.

● Created work schedules across all departments and assigned daily tasks and duties, optimizing productivity and ensuring adequate coverage.

● Monitored food preparation methods, portion sizes, and presentation of food to ensure compliance with company standards.

● Monitored employee and patron activities to ensure adherence to liquor regulations.

● Maintained compliance with health and fire regulations regarding food preparation, serving, and building maintenance.

● Estimated food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased.

● Scheduled use of facilities or catering services for private events such as banquets or receptions, negotiating details of arrangements with clients and executing events as needed.

● Scheduled and received food and beverage deliveries, verifying product quality and quantity.

● Reviewed work procedures and operational problems to identify areas for improvement in service, performance, or safety.

Communications Manager

Esther and Elsa, Charlotte NC

August 2018-June2019

• Responsible for all vendor communications, establishing and maintaining strong relationships to ensure smooth event operations.

• Handled social media communications, creating engaging content and managing online platforms to promote events and engage with the audience.

• Managed vendor invoicing and billing processes, ensuring accurate and timely payments.

• Maintained budgets and event spreadsheets, tracking expenses and revenue to ensure adherence to financial goals.

• Responded to all event inquiries and vendor inquiries, addressing concerns, providing information, and facilitating efficient communication.

• Provided day-of coordination and execution, overseeing event setup, managing timelines, coordinating with vendors, and resolving any issues that arise.

• Collaborated with internal and external stakeholders to ensure event success and customer satisfaction.

• Implemented effective event planning strategies, including logistics, marketing, and attendee management.

• Conducted post-event evaluations, gathering feedback and identifying areas for improvement.

• Assisted in the development and execution of marketing and promotional strategies to drive event attendance.

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General Manager

The Ivey’s Hotel, Charlotte NC

January 2017-August 2018

• Developed, organized procedures and built operations for a brand-new, independently owned luxury boutique property

• Recruited, trained and supervised a team of over 30 employees

• Responsible for scheduling, managing employee hours, and payroll processing within ADP

• Acted as company HR- processing background checks, distributed and maintained all new hire paperwork, completed and filled all I9 documents, tax documents, and employee files for both actively employed and terminated employees.

• Cultivated Guest Experience to its highest to successfully place The Ivey’s as the #1 guest rated hotel in the city within 6 months of opening

• Acted as desk agent when necessary - greeting guests, answering phone calls, creating/modifying reservations, answering billing questions, checking guests in and out, and running luggage.

• Submitted weekly invoices, monthly credit card coding for all senior level managers, balanced financials, and maintained expenses within set budgets including P&L auditing and reporting

• Developed revenue strategies yielding highest ADR to date with 60% of guests booking direct, lead comp set in all STR categories on a consistent monthly basis

• Responsible for all inventory and supply ordering and management, for both the hotel and executive office

• First point of contact for all 3rd parties -coordinated directly with partners and vendors, maintained excellent relationships

• Provided Administrative Assistance to ownership- booking travel arrangements, setting reservations, managing schedules, handling all special projects

Front Office Manager October 2010 - January 2017

Continental Boarding, Charlotte NC

• Executed all daily front office operations, including but not limited to: answering phones, creating reservations, checking guests in and out, processing payments, and the nightly closing of credit card batch

• Effectively lead and supported a team of 15+ in a fast paced environment

• Direct management of employee hours, scheduling, and new hire training

• Preparing employee hours for payroll processing

• Product review, inventory management, ordering and receiving

• Managed the care of special needs dogs as well as cats housed in the main building

• Well versed in handling aggressive animals and administering medications, including insulin

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