MARK HARVEY

ad2bk2@r.postjobfree.com 843-***-**** Myrtle Beach, SC 29588

Professional

Summary

Security professional with more than 20 years of experience overseeing, developing and implementing safety and security in both the hospitality and law enforcement feild. Core

Qualifications

Loss prevention expertise

Safety and security procedures

Security screening

Daily status reports

Security team leadership

Investigations expert

Security personnel training

Weapons training

Emergency response

Experience Safety and Security Manager 03/2018 - 10/2018 Westgate Resorts Myrtle Beach, SC

Implemented and managed resort and government mandated safety and security programs. Conducted routine safety and security inspections and administered an on-going safety inspection program.

Directed and conducted internal criminal and civil investigations and act as a liaison to Law Enforcement and Emergency Services Personnel.

Respond to critical incidents.

Supervised property entrances and exits and monitored employee safety. Implemented new security protocols to prohibit trespassing and increase safety. Patrolled the premises regularly to ensure safety of employees and visitors. Coordinated with onsite managers, liaison officers and other outside agencies regarding safety and preventive maintenance.

Called and coordinated with police, fire and EMT services. Operations Manager 09/2014 - 04/2017

Sun News myrtle beach, SC

Managed delivery routes to all contracted clients

Recruited Independent Contractors (IC's) to be presented for approval to Distribution Manager. Ensured all IC documents were correctly completed and accurately maintained in Egnyte and hard copies were retained.

Responsible for ensuring all subscribers and alternate publications within assigned district were accurately delivered by IC force daily.

Ensured follow ups on daily subscriber complaints were taken care of in a swift and accurate manner.

Low repeat complaint percentage is essential.

Strict customer service guidelines to be followed to ensure client subscriber retention. Responsible for ensuring bag inventory is properly accounted for once requested from Distribution Manager, until delivery to ordering IC. Daily maintenance of bag ordering form as required. Ensure proper maintenance of client single copy drops as necessary. Inspections required at random ensuring IC return reporting is accurate and accounted for. Responsible for understanding operating system and upgrades on Agilis GPS software M

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(Smartworks) requirements and be able to accurately troubleshoot IC units as necessary. Manage their assigned district through established Standard Operating Procedures as outlined in the SOP folder.

Responsible for ensuring contractor pay accuracy on a weekly basis in addition to accurate and timely communication of contractor.

Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals. Built customer and employee loyalty by implementing effective operational strategies. Provided top quality control to effectively eliminate downtime and maximize revenue. Director of Loss Prevention 04/2014 - 10/2014

Myrtle Waves Myrtle beach, SC

Directly responsible for protecting the park against the loss of assets and when Losses do occur, identifying and apprehending the individual(s) responsible. Assisted in all training of Loss Prevention personnel, and held responsible for direct supervision of department personnel.

Assisted in the maintenance of the department's expense, labor, and capital budgets. Oversees all operational functions related to the safe and effective operation of the Loss Prevention Department.

Interviewed individuals suspected of internal theft or shoplifting. Managed loss prevention operations to minimize the impact of loss and identify theft and fraud. Maintained documents of all loss prevention activity. Patrolled the premises regularly to ensure safety of employees and visitors. Checked and secured building entrances.

Investigator 01/2013 - 01/2014

Frederick Law Firm Myrtle Beach, SC

Handled criminal defense cases and personal injury cases. conducted surveillance for use in criminal, Divorce, child Custody and civil cases for plaintiff and defense.

Investigated divorce and Workers comp Cases.

Collected facts obtaining to any court of law as needed and maintained accurate and well organized Case files.

Served as a Process server to serve court orders as well as summonsed subpoenas. Receives papers to be served from magistrate, court clerk or attorney. Went undercover in disguises to gather additional evidence. Conducted private investigations to locate missing persons, obtain confidential information and solve crimes.

Researched public records.

Field Investigator 01/2009 - 01/2014

Claims Bureau Usa Inc Myrtle Beach, SC

Investigated insurance fraud claims filed for a variety of coverage including workers compensations, general liability, disability, property and casualty. Interviewed person's known to be involved or having knowledge of a claim. Testified to the collected facts obtained in any hearing or court of law as needed. Provided court testimony for civil and criminal fraud cases and answered all questions truthfully. Completed required investigations on referred files in a timely manner. SECURITY OFFICER 01/2006 - 01/2007

ALLIED BARTON SECURITY charlelotte, NC

Responsible for the safety and well being of Wachovia Two Cente. Performed general security checks through out the building. Responded to alarms that pertained to fire, intrusion, medical and bomb threats. Handled access control to all areas of the property and provided assistance to the building occupants, tenants, clients, visitors and the general public. Assisted with theft investigation, follow up and enforced building policy rules/procedures and regulations.

Inspected various types of building equipment and systems as well as handled the buildings control center and operated all various equipment. Observed, reported and recorded activities and events. Checked passes and credentials of persons seeking to enter the property. Inspected parking lot to verify that vehicles were properly parked and displayed parking permits. Monitored security cameras and fire, building and alarm systems. Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.

POLICE OFFICER 01/2000 - 01/2007

GERMANTOWN POLICE DEPARTMENT Hudson, NY

Responded quickly to dispatch and took appropriate action at crime and disaster scenes. Conducted debriefings for arrested subjects to obtain information pertinent to investigations. Responded to medical emergencies, alarms, and bomb threats. Cultivated working relationships with colleagues, executives and community members to build trust and communications.

Investigated vehicular or roadway-related accidents. Mitigated risk and accurately analyzed and evaluated criminal prosecutory information while processing crime scenes.

Issued warnings and citations for traffic violations. Took command decisions and developed frontline policies. Interviewed subjects, targets and witnesses for information verification and corroboration. Testified under oath in administrative hearings and criminal court cases. Instructed suspects on field sobriety tests and used portable equipment to perform tests. Apprehended suspects, prepared case reports, and testified in a variety of courtroom hearings. Adhered to all safety protocols and ensured proper handling of equipment, weapons and materials.

Patrolled designated districts in patrol cars, on bicycles and on foot. Wrote detailed arrest and accident reports.

CORRECTIONS OFFICER 01/2004 - 01/2006

GREEN COUNTY SHERIFFS Catskill, NY

Responsible for the custody, security, and well being, of criminal offenders. Supervised the movement and activities of inmate; make periodic rounds of assigned areas; conduct searches for contraband; maintain order within the facility; and prepared reports as necessary.

Advised inmates on the rules and regulations governing the operation of the facility. Assisted in restraining violent and unruly inmates. Maintained a high-level of awareness in order to detect potential threats from and to residents and diffuse potential conflicts.

Processed inmates, including completing paperwork, searches, fingerprinting and interviews. Escorted prisoners to court appearances in a timely fashion. Maintained communications with all other areas of the facility at all times. Received property from incoming inmates, provided receipts and inspected items for contraband.

Fleet Safety Manager 01/1993 - 01/2004

GINSBERGS FOOD INC Hudson, NY

Inputed daily information for the Managers review. Tracking of monthly reports of regulations pertaining to the routing and driving departments. Set up truck routes for weekly deliveries.

Dispatched assigned trucking routes, managed customer service calls with questions and concerns for product and delivery.

Responsible for the maintaining of security throughout the building while performing monthly checks, fire drills, and OSHA procedures and needed trainings. Responsible for the training and updates of large equipment operations. Worked in conjunction with the assistant in checking in all drivers and the financial oversight of incoming revenue, procedures of coding, returning products needed and final daily truck inspections followed by reports.

Withhold Class A license.

Mentored drivers and encouraged them to effectively manage their time, resulting in a peak in overall mileage performance.

Communicated in a positive manner at all times with staff, including upper management and drivers to promote the building of lasting relationships. Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance.

Sustained safety protocols, ensuring proper and cost-effective usage of equipment and materials.

Observed strict safety measures and made sure all drivers were equipped with the knowledge needed to safely perform their jobs.

Firefighter/Leiutenant/Captain 03/1993 - 06/2006

Hudson Fire Department Hudson, NY

Drove and operated an ambulance or other apparatus as assigned and operated as a member of the medic engine or medic truck company.

Assisted in the development and maintenance of an effective system of records and reports of alarm responses, fire and casualty reports, personnel actions, quarters, apparatus equipment, training, hose maintenance and testing.

Provided emergency treatment and medical care to people who were injured in accidents and fires.

Transferred, lifted and moved patients while employing appropriate safety and lifting techniques. Coordinated the overall training effort of the department, including all aspects of emergency response, disaster planning and emergency management, fire prevention and education, and leadership and management.

Prepared records and reports of company responses to fires or other emergencies. Planned, developed, implemented and monitored fire safety plans that addressed specific fire and life safety systems.

Operated pumps connected to high-pressure hoses.

Informed and educated the public about fire prevention. Laid hose lines, operated nozzles, pumps, and hydrants and utilized fire extinguishers and operated hydraulic, pneumatic, manual and power tools. Patrolled buildings, facilities and perimeter areas to prevent damage to property. Maintained order, responded to emergencies and enforced federal and local laws. Education Law Enforcement: Law enforcement 2000

Columbia Green community Hudson, NY, USA

Certifications

Advisor for the Explorer program.

Certificate in Wild Land Search and Rescue

Accident Victim Extrication

Fire Arson Awareness

Bus, Ice and Amtrak train Rescue

Radar/Lidar Operator

Certificate in Suspected Drug and Alcohol Abuse

Suicide Prevention Training.

Dive Coordinator

Boat Certificate

Police Academy/Zone 14 Sergeant promoted to First Sergeant American Red Cross Disaster Services Volunteer.

North Carolina Concealed Handgun Permit.

North Carolina Private Protective Services Armed Trained And Unarmed Trained Private Investigator North Carolina License #: 4138 Private Investigator South Carolina License # RD172555 Insurance Investigations Training Class Levels 1 and 2. South Carolina Unarmed and Armed Trained license # RO172555 PPCT Defensive Tactics Instructor Certification.

TASER Instructor certification

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