Customer Service Quality Control

Mary Schwartz

Evansville, IN *****

************@*****.***

+1-812-***-****

Work Experience

Phlebotomist/Customer Service

Deaconess Hospital - Evansville, IN

January 2006 to April 2020

Customer service, patient registration, lab order, lab follow up, results, pediatric and geriatric phlebotomy, blood pressures, Ekgs, patient intakes, front desk, check in and out patients, answer phones, scheduling, new employee training, opening new lab sites, lab set up, health fairs. Problem solving. Phlebotomist / study coordinator

West Pharmaceutical Services - Evansville, IN

May 2000 to December 2005

Study screening of patients, set up according to study guidelines, phlebotomy, vital signs, Ekg’s, results, insert angiocatherters, new employee training. Quality control. Education

High school diploma

Skills

• Phlebotomy

• Patient Care

• Medical Records

• ICD-10

• Epic

• Medical Office Experience

• Medical Coding

• English

• Microsoft Word

• Medical Billing

• Phone Etiquette

• Computer Skills

• Insurance Verification

• Hospital Experience

• Vital Signs

• EMR Systems

• Venipuncture

• Quality Control

• Laboratory Experience

• Computer Operation

• Medical Terminology

• Data collection

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