Sabrina Arroyo

Pomona, CA (***) *** - **** ad2bjc@r.postjobfree.com www.linkedin.com/in/arroyosm

Professional Summary

Dedicated, versatile Administrative Professional with 10+ years of combined experience in notarial services, scheduling coordination, and operational management. Leverages expertise in managing office administrative duties, financial processes, and customer relations, coupled with a keen ability to stay abreast of industry trends and legal compliance. Known for a detail-oriented approach and an ability to multitask effectively, consistently delivering high-quality results in fast-paced environments. Work Experience

Self-Employed Pomona, CA

Notary Public and Loan Signing Agent Jan. 2008 – Present

● Manage a dynamic calendar and schedule appointments for notarial services by utilizing advanced organizational skills and digital scheduling tools to increase client appointment efficiency

● Perform a wide range of clerical office duties including printing, emailing, courier services, and scanning, employing meticulous attention to detail to augment client service delivery

● Handle bookkeeping and manage accounts receivable with high precision through the implementation of robust accounting practices and financial tracking systems to meet business needs

● Deliver exceptional customer service by responding promptly and professionally to client inquiries, achieving a 99.5% client satisfaction rate, encouraging retention and referrals

● Conduct thorough review of documents for quality and accuracy, using stringent verification protocols to prevent errors and discrepancies, upholding a high standard of notarial practice

● Stay abreast of industry trends, laws, and procedures in the notarial field through continuous professional development and legal research, ensuring full compliance with industry best practices Superior Signing Service Remote

Scheduling Coordinator Nov 2014 – June 2021

● Streamlined data entry and order information management by implementing efficient data processing techniques and utilizing database systems to increase accuracy, reducing re-work

● Expertly dispatched, coordinated, and scheduled appointments through strategic planning and effective communication methods to increase appointment accessibility, building rapport with clients

● Engaged potential and current clients by responding to inquiries with urgency and professionalism to achieve a 99% satisfaction metric and markedly increasing positive feedback and retention

● Performed essential administrative functions by creating and submitting 500 invoices a month to reduce payment delays for rendered services by, optimizing cash flow

● Enhanced overall operational productivity and client service delivery through continuous process improvement, identifying and overcoming challenges to improve workflow efficiency First National Signing Santa Ana, California

Director of Operations and National Account Manager June 2010 – Oct 2014

● Led a team of 1-4 employees by assigning tasks, coordinating resources, and offering expert guidance to empower collaboration, aligning day-to-day efforts with key business objectives

● Managed administrative duties with exceptional efficiency through the adoption of streamlined processes and organizational best practices to increase office productivity

● Established and maintained strong relationships with \clients and key stakeholders through strong interpersonal and communication skills, advancing service opportunities

● Optimized operations by conducting comprehensive analyses and leveraging innovative management strategies to increase in operational efficiency and service quality

● Brought tremendous value by adapting to and fulfilling numerous operational tasks: data entry, filing, accounts payable, accounts receivable, and bookkeeping to promote business continuity Additional Experience

M.D. Webb & Associates Closing Coordinator

North American Title & Fidelity Escrow Office Assistant Skills

Business Administration, Accounting, Sales, Data Entry, Task Prioritization, Customer Service, Adaptability, Real Estate Operations, Communication, Business Development Technologies

Microsoft Office Suite, Canva, Google Suite

Education

Merchandise Marketing Fashion Institute of Design and Merchandise Certifications

Loan Signing Agent National Notary Association Notary Commission #2459799 California Secretary of State Expires 09/19/2027

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