Anita Williams

Tallahassee, Florida ***** • 850-***-**** • ad2bj2@r.postjobfree.com

Information Desk Receptionist: Detail-oriented PBX Operator with (16+) years of telephone switchboard experience in a healthcare setting. Managing and providing excellent professional customer service, organizational, and communication skills. In a fast-paced office environment known for commitment to efficiency and accuracy. Experience

2007-Present

Information Desk Receptionist Tallahassee Memorial Healthcare Tallahassee, Florida AUGUST 2006 -JANUARY 2007

Laundry Attendant Laundry Solutions Tallahassee, Florida Responsible for efficient courteous and professional answering of calls to the main PBX switchboard; implements TMH emergency procedures; knowledge of patient and hospital information; paging, beeping and other miscellaneous operator services for TMH customers, physicians, and colleagues. Must maintain patient and hospital confidentiality at all times.

Route calls, transfer information, must be familiar with the emergency procedures Ability to work quickly, cheerfully and maintain voice quality during prolonged talking. Good language skills; must be understood and able to pronounce names. Computer Literacy and Keyboarding skills. Always greet callers consistently in a courteous and respectful manner; transfer calls accurately, quickly and professionally. Delegate appropriate calls to Supervisor. Maintain a trusting environment by not sharing information learned on the job. Demonstrates knowledge of Cisco telephone operator boards and telephone process by being able to process calls properly, especially for Codes (Blue, Blue 13, Pink, Red, and Stroke Alert) using the Emergin paging system. Knowledge of monitoring the chiller, boiler, and generator alarms, knowledge of overhead paging and beeping procedures, dispatching Security, in addition to monitoring the Fire and Code Pink Computer alarm systems. Greet all who enter the hospital or approach the Information Desk in a courteous and professional manner at all times. Answer all general questions and direct them to the appropriate medical service, patient room, physician office, department, or meeting room.

Supply all callers with telephone numbers, directions to physician offices, general information for the hospital, email addresses, and proper spelling of names.

Train and mentor, all new PBX and Information Desk Receptionist for the Guest Services Department Assisted customers with questions or issues

Handled washer/ dryer problems

Performed daily cleaning duties

Kept bathrooms cleaned and stocked

Answered Telephone

Provided change or refunds to any customers

Checked and/ cleaned out lint traps

Took out trash

Skills

Education

JUNE 1989

High School Diploma Rickards High School Tallahassee, Florida August 1991

College Prep Courses Tallahassee Community College Tallahassee, Florida May 1994

Patient Care Assistant Program Lively Technical Center Tallahassee, Florida Excellent analytical and problem-solving skills

Excellent customer services skills

Organizational and time management skills

Delivered prompt service to prioritize customer needs Gathered, collected, completed, and wrote out ticket information for customers wanting laundry and dry cleaning for delivery and pick- up services.

Collected and monitored cash register, and credit card machine for payments for laundry and dry-cleaning services Proficient in Microsoft Word, Microsoft Outlook • Administrative duties • Data Entry • Gather Information • Active Listening Skills• Excellent telephone skills• Well-versed with the ins and outs of a multi-line phone system

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