Customer Service Accounts Receivable

Mia Jones

Virginia Beach, VA *****

************@*****.*** 757-***-****

Self-motivated and reliable accounting professional experienced with working in fast-paced environments displaying strong organizational, technical, and interpersonal skills. Dedicated to providing customer and co-worker support with best-in-class service promoting retention and business relations. Confident and poised during interactions with individuals at all levels. Detail-oriented and resourceful with timely completion of projects.

Skills and Abilities

Microsoft Office / SAP Software / Accounts Receivable / General Ledger / Portfolio Management Office Management / Multitasking / Administrative Support / Purchasing / Inventory Control / Logistics Data Entry / Lockbox Payments / Communication Skills / Bookkeeping / Customer Service / Payroll Team Building / Leadership / Project Management / Account Reconciliation / Customer Service / Invoice Education

Associate degree

UNIVERSITY OF PHOENIX - 2011

Work Experience

Accounts Receivables Specialist

TIDEWATER FLEET SUPPLY / TNT PARTS – Norfolk, VA.

July 2022 - Current

• Processed Automated Clearing House (ACH) and credit card payments. Administered Lockbox payments and reconciliation.

• Located, monitored and notified overdue accounts to arrange payments or establish repayment schedules.

• Established and maintained relationships and billings with pre-negotiated city contracts.

• Audited and tracked proof of product delivery. Oversaw Exemption Certificate Administration.

• Maintained thorough notes related to exceptions and outstanding items.

• Corresponded regularly via phone and e-mail with internal and external customers including filing and writing reports.

• Received, recorded, and bank cash, checks and vouchers.

• Provided oversight for the TNT portfolio maintaining $3.5 million. Credit and Collection Collector Specialist

DB SCHENKER – Chesapeake, VA.

May 2019 – January 2020

• Communicated with customers in effort to pursue the timely collection of outstanding receivables.

• Interfaced effectively with management to resolve billing issues.

• Maintained responsibility for meeting or exceeding monthly department cash goal and company DSO standards.

• Analyzed and monitored an assigned portfolio to identify potential credit risks or trends.

• Prepared daily status reports of problem accounts for management.

• Provided oversight for an Apple portfolio maintaining $19 million. Collections Specialist (Temp)

BUSCH USA – Virginia Beach, VA.

December 2018 – March 2019

• Monitored accounts to identify overdue payments. Located and contacted debtors to arrange payments.

• Maintained accurate records and reporting on collection activities. Reported on collection and accounts receivable status. Accounts Payable Clerk

Greenlight Mobile, LLC - Virginia Beach, VA

August 2017 - April 2018

• Processed checking deposits, corporate office and vendor management for 37 retail stores.

• Uploaded files and performed reconciliation to the General Ledger.

• Compiled and reviewed accounting information for accuracy.

• Recorded database entry for manual technician invoices and input technician labor for payroll and accounting.

Accounts Receivables Specialist

KELLAM MECHANICAL – Virginia Beach, VA.

December 2015 - March 2017

• Processed and settled client payments and credit cards received. Invoiced billing accounts and collected past due accounts.

• Managed Merchant Services software for accurate credit card account recurring payments.

• Recorded database entry for technician invoices and input technician labor for payroll and accounting.

• Summarized receivables by maintaining invoice accounts. Prepared and reconciled daily bank deposits.

• Coordinated monthly transfer to accounts receivable account and verified totals. Manager

VIRTUAL STAFFING SOLUTIONS, INC. – Virginia Beach, VA. 2008 - 2015

• Maintained operational standard, customer service levels, driving sales, budgeting and controlling labor, staff development, inventory control, training, recruiting and interviewing.

• Managed cost controls, budgeting, scheduling, monitoring labor, total Profit and Loss (P&L) accountability, staffing levels, and development.

• Managed objectives and results, follow-up directives, delegated tasks, created and implemented policies and procedures, and provided superior customer service. Financial Case Manager

NAVY MARINE CORPS RELIEF SOCIETY – Norfolk, VA / Jacksonville, FL. 2004 - 2008

• Conducted one-on-one financial counseling with over 13,440 Military Service families.

• Created budgets and designed solutions to meet their individual requirements.

• Assisted in lending individual loans and grants ranging from $500 to $5,000 daily.

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