Experience

Farmers Electric Cooperative

Greenville, Texas 75402

June 2013 - Present

• Answered an average of 30-60 calls per day by addressing customer inquiries, solving problems and providing new information regarding Budget Billing, Energy Audits, Smart Hub App, IVR to make payments.

• Create Service Orders for members wanting to setup New Service, Transfer Service, Reconnect Service, Security Light Install, Meter Exchanges, and Security Light Fixes.

• Politely assisted customers in person and via telephone.

• Handled daily heavy flow of paperwork In regard to name changes, pledges, Deposit Waivers, and incoming mail.

• Work cash drawers and multiple payment stations

• Take daily deposit with Company vehicle.

• Uses Flex Map to get the grid locations of where the Members will be getting service if it's just raw land.

• Input ATC fees in the system for members to pay for their construction costs

• Adjustments

• Notarize Documents

Johnson Controls, Greenville Texas 75401

Sept 2007-5/2013

• Handles multiple tasks in time sensitive cases

• Responded to low and high priority alarms including Fire Alarms, High Temps, Low Temps, Sump Pumps, Air Conditioner, and High- Water Alarms

• Successfully resolved 100 customer issues per week.

• In direct contact with vendors and techs by making sure they are accounted for within secure offices to avoid high security

• locations from being robbed.

McKesson Corp, Greenville Texas 75401

October 2005- Sept 2007

• Asked open-ended questions to assess customer needs.

• Handled daily correspondence that comes in from varies insurance agencies from all over the United States to update the system and help serve them better.

• Took credit card payments over the phone for their medical bills.

• Dealt with various insurance companies’ proposal. look over the adjusted amount they faxed in and made sure they were paying the right percentage, and that we accept the payment in full.

• Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes. Kamessia

Andrews

Administrative Assistant

Objective

Qualified Customer Service Rep with 10 years in fast- paced customer service and call center environments. Personable and

professional under pressure. areas of expertise include Customer Service, Medical Billing, Dispatching,

Microsoft Office, Intranet,

Flex Map, and claims.

I'm pleased to observe the job opening which seems to be related to my prior experience. I'm extremely

reliable individual, and

always willing to go out of my way to get things done. I believe that I would be a great candidate for this position, and that an

interview would be worth your time. I would appreciate the opportunity to be able to show what a great asset I would be to your

department.

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone

etiquette.Skills & Abilities

• Highly organized with superior attention to

detail

• Energetic and organized

• Type 50-60 WPM

• Strong client relations

• Notary

• Microsoft Office Proficient

• Creative problem solver

• Possess excellent phone etiquette and

interpersonal skills

• Social Media experience

Vitals

2410 Jack Finney Blvd Apt#1202

Greenville, Texas 75402

T 903-***-****

E ad2biv@r.postjobfree.com

2

Kamessia

Andrews

Administrative Assistant

Education

TAMU – Commerce, Basic studies

Completed 12 credit hours

(1/2004-9/2005)

Paris Junior college, Paris Texas

(07-2010-8/2010)

Completed 6 credit hours

Paris Junior College, Paris Texas, Office Accounting 01/2020 -

REFERENCES

REFERENCE NAME, COMPANY

Leah Compton, Farmers Electric, Member Care Rep

903-***-****

Krystal Washington, Farmers Electric, Supervisor

903-***-****

Contact this candidate