Data Entry Customer Service

A versatile, creative, and hardworking team player with an abundance of experience in Office Administration. Able to communicate effectively with staff and customers. Good work habits such as punctuality, neatness, and dependability. Ability to analyze written and numerical data accurately. Disciplined and highly motivated individual with a great attitude.

Excellent Customer Service

Data Entry & Record Keeping

Multi-Line Telephones

Mail Sorting

Microsoft Office Suite

Time Management

Oral Presentations

Negotiations & Problem Solving

Written Reports

Inventory Control

Scheduling & Planning

Office Equipment

SKILLS & KNOWLEDGE

Administrative

Used computers for various applications, such as database management or word processing.

Answered telephones and gave information to callers, took messages, or transfer calls to appropriate individuals.

Created, maintained, and entered information into databases.

Operated office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Make copies of correspondence or other printed material.

Completed and filed forms in accordance with company procedures.

Operated electronic mail systems and coordinated the flow of information, internally or with other organizations.

Filed and maintained records in filing rooms.

Collected, sorted, distributed, and prepared mail, messages, or courier deliveries.

Conduct searches to find needed information, using such sources as the Internet.

Office Management

Directed activities of professional and technical staff members and volunteers in daily work assignments.

Evaluate the work of staff to ensure that programs are of appropriate quality and that resources are used effectively.

Prepare and maintain records and reports such as program reviews, personnel records, or training manuals.

Managed and directed training methods and criteria for new hires.

Consulted with management to resolve problems in areas such as personnel performance, output quality, or policy issues.

Trained and instructed employees in job duties and company policies, and arranged for training to be provided.

Analyzed financial activities of establishments or departments and provided input into budget planning and preparation processes.

Made recommendations to management concerning such issues as staffing decisions or procedural changes.

PROFESSIONAL EXPERIENCE

Office Technician, Dept. of Corrections & Rehabilitation, Bakersfield, CA 09/1990 – 11/2022

EDUCATION

Crenshaw High School, Crenshaw, CA High School Diploma

Santa Monica College of Business Business Information Systems

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