April Desrosiers

Stoddard, NH *****

ad2bid@r.postjobfree.com

+1-603-***-****

Willing to relocate: Anywhere

Work Experience

Store Manager

Dunkin Donuts - Keene, NH

July 2023 to Present

Managed employees and made weekly schedules.

Give daily tasks to all associates and also managers to keep moral and also maintain sales goals. Manage time while keeping payroll per corporate standards. Trained to do damages, RTV’s and ordering.

Trained in marketing and well versed with company guide and or schematics and executing a pivoting method to create a new enticing look.

Give nothing but great customer service and find ways to create new business.

• Managed nightly register, financial, cash and sales totals

• Thrived in a highly challenging customer service environment

• Managed store and daily cash deposits

• Managed the scheduling, recruiting, hiring and training of new store employees

• Managed staff activities

• Supervised employees to maintain goals to meet corporate objectives

• Tracked sales performance

Store Manager

HomeGoods - NH

February 2023 to July 2023

1. Managing the entire store, associates, merchandise, ordering, schedules, payroll, beating last years numbers, double comping, keeping up a positive associate culture in the work environment, training, on and off boarding, high stress while keeping control and all around open communication provided. I give my job’s always 110% and value the best customer satisfaction. Store Manager

Bed Bath and Beyond - Keene, NH

December 2021 to February 2023

Managed employees and made weekly schedules.

Give daily tasks to all associates and also managers to keep moral and also maintain sales goals. Manage time while keeping payroll per corporate standards. Trained to do damages, RTV’s and ordering.

Trained in marketing and well versed with company guide and or schematics and executing a pivoting method to create a new enticing look.

Give nothing but great customer service and find ways to create new business.

• Managed nightly register, financial, cash and sales totals

• Thrived in a highly challenging customer service environment

• Managed store and daily cash deposits

• Managed the scheduling, recruiting, hiring and training of new store employees

• Managed staff activities

• Supervised employees to maintain goals to meet corporate objectives

• Tracked sales performance

Assistant Store Manager

Panera Bread

December 2020 to December 2021

Dec 2020 to Current

Trained employees on additional job positions to maintain coverage of roles. Assigned tasks to associates to fit skill levels and maximize team performance. Greeted and encouraged feedback from customers to implement in-store operational changes.

Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.

Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction. Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.

Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.

Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.

Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom. Interviewed, hired and trained new employees.

Store Manager

Stoddard, NH

Store Manager

Global Capacity

February 2019 to March 2020

Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.

Managed inventory tracking and physical inventory counts to minimize loss. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties. Generated repeat business by responding to customer concerns with friendly and knowledgeable service. Oversaw inventory management through cycle counts, audits and shrinkage control. Strengthened work flow productivity by hiring, managing and developing top talent. Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.

General Manager

Stoddard, NH

General Manager

Highland Lake Marina Restaurant and store

January 2016 to January 2019

Jan 2016 to Jan 2019

Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.

Built and maintained loyal, long-term customer relationships through effective account management.

Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.

Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system.

Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.

Manager

Enfield, CT

Shift Manager

Olive Garden

January 2004 to March 2015

Jan 2004 to Mar 2015

Assigned tasks to associates to fit skill levels and maximize team performance. Greeted and encouraged feedback from customers to implement in-store operational changes.

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom- line profitability.

Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Trained employees on additional job positions to maintain coverage of roles. Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity. Hired [Number] team members and trained and mentored formally and informally, developed and promoted according to performance and fostered collaborative team environment.

Cosmetic Counter Manager

Enfield, CT

Cosmetic Counter Manager

Filene's Department Store

December 2001 to January 2005

Filenes/ Dec 2001 to Jan 2005

Greeted customers at counter, delivered personalized customer service, finalized sales and maintained store appearance.

Reviewed sales reports, daily metrics and observational selling techniques to devise strategies to improve revenue.

Planned and implemented promotional events, communicating advertising and sales information to beauty advisors and retail managers. Encouraged customers to try new products through personal recommendations. Informed customers of current promotions, events and services, booking appointments for scheduled events.

Possessed acute knowledge of beauty products, brands and latest trends. Inspired beauty and confidence to help customers embrace individual styles. Facilitated in-store product training with vendor representatives, enabling employees to increase product knowledge.

Attended trainings and seminars to gain product line proficiency. Education

Associate's degree in Business Administration

Cambridge College - Springfield, MA

January 2010 to January 2012

Business Marketing in Business Marketing

Bay Path College - Longmeadow, MA

January 2000 to January 2003

High School Diploma

Pioneer Valley Christian High School - Springfield, MA June 2000

Skills

• Payroll

• Profit & Loss

• Event Planning

• Retail Management

• Loss Prevention

• Store Management Experience

• Employee Evaluation

• Process Improvement

• Restaurant Management

• Management

• Merchandising

• Financial Report Writing

• Supervising Experience

• Recruiting

• Interviewing

• Pricing

Certifications and Licenses

ServSafe

January 2021 to January 2026

Food Protection Manager Certified by the ANSI for food protection (CFP) NSC First Aid Course

January 2021 to January 2023

CPR Certified and Choke Safe Certified

Contact this candidate