NATALIE SILVA
Mission Hills, CA *****
**********@*****.***
A friendly and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A team player, willingness to learn and apply what was learned, efficiently.
Work Experience
Makeup Artist (Freelance)
Self-employeed
June 2020 to Present
• Prepared skin for makeup application by cleaning, moisturizing and priming.
• Assessed customer skin tone and complexion to determine appropriate products and materials to use.
• Demonstrated and explained use of different beauty products to educate customers.
• Applied makeup in accordance with clothing style.
• Managed my own business, which included sales, note-taking, budgeting and invoices
• Made sure my brushes and makeup were sanitized between each client.
• Ensured my client received a comfortable, and pampering experience, all while being happy with the finished look.
• Promoting and marketing my business online, and through business cards.
• Stay up to date with trends through taking classes. Greens Person (Freelance)
Cast & Crew - Burbank, CA
January 2016 to Present
• Removed debris and waste from outdoor areas.
• Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
• Cut shrubs to shape and maintain landscape.
• Took direction from Director and Director Of Photography.
• Fixed any plant that needed to be moved or rotated between takes.
• Read script for movie/show and made sure I dressed the set efficiently.
• Prepared soil for planting and sowing.
• Maintained contacts and looked for work on my own or through the local I am in. Ride share driver for children
KANGO - Los Angeles, CA
Present
• Schedule rides
• Pick children up from school or homes
• Make sure children are comfortable and safe at all times
• Talk to partners via messaging or phone calls
• Take last minute calls
Concierge
Gardens At Northridge - Northridge, OH
January 2023 to August 2023
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Helped Residents with daily tasks; such as with their mail, computer help, crossword puzzles etc…
• Greeted family members, directed them to the right locations.
• Filing paperwork and mail
• Creating flyers and schedules
Customer Service Associate
CosmoProf - Northridge, CA
June 2021 to December 2021
● Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
● Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
● Answered customer telephone calls promptly to avoid on-hold wait times.
● Offered advice and assistance to customers, paying attention to special needs or wants.
● Provided product knowledge to customers.
● Worked the cashier and ensured I gave correct change.
● Stocked shelves efficiently.
● Took classes about all products and learned quickly, in order to help customers and recommend the right products for them.
Pet Sitter
Rover.com - Los Angeles, CA
July 2020 to November 2020
● Prepared food and water following instructions from pet owners.
● Gave animals proper attention to promote secure environment in owner's absence.
● Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
● Exercised animals regularly with walks and rigorous play activities.
● Communicated professionally with pet owners via phone, email, and text.
● Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
● Gave medication to pets following guidelines from owners.
● Identified potential signs of aggression and anxiety in pets and took necessary steps to minimize any risks.
● Attended consultations and met with pets and pet guardians to obtain guidelines and protocol for care.
● Completed documentation regarding animals for future reference and improved care. Front Desk Receptionist
Dreams Spa - Woodland Hills, CA
April 2019 to January 2020
• Greeted customers
• Answered phone calls
• Booked appointments
• Used POS system
• Cleaned front desk and bathroom
• Created schedules for employees
• Handed out paychecks
Partner in Family Business (Plant Nursery)
Family Business - Granada Hills, CA
October 2013 to September 2019
● Used wheelbarrows to move containerized shrubs, plants and trees from one destination to another.
● Felt plants' leaves and noted coloring to detect presence of insects or disease.
● Dug, raked and screened soil to prepare hot beds for planting.
● Loaded plants to be transported to Film studios.
● Created invoices for customers.
● Greeted customers and showed them around the nursery.
● suggested what plants they might want after communicating efficiently about their need and their landscaping needs.
● Kept inventory on plants coming in and out of the nursery.
● Preserved accurate temperature levels within greenhouse to promote plant health.
● Transplanted seedlings and young plants to promote growth and prepare plants for sale or transfer to other locations.
● Planted bulbs, trees, bushes, and flowers for residential and commercial clients. Babysitter
Self-employed - San Fernando, Cádiz provincia
September 2013 to December 2015
● Played games, worked on puzzles, and read books to young children.
● Communicated positively with children and guardians.
● Organized and cleaned home after activities by picking up toys and straightening up play room.
● Prepared healthy, age-appropriate snacks and meals.
● Picked children up from school, if needed.
● Helped with their homework and tasks from school.
● Made sure they were in bed by their bedtime and ensures they were comfortable and helped them with anything that was needed.
● Created fun activities for them, including paint, arts and crafts and play dough. Volunteer Experience
VOLUNTEER FOR VOLUNTEERS OF AMERICA - North Hollywood, CA September 2013 to February 2014
● Shadowed my Mother and learned from her.
● Helped print out activity sheets for children and Mothers.
● Helped print out information for clients attending the program so my Mom could teach her class.
● Helped serve at meal time, while being clean and hygienic.
● Playtime with the babies
● Helped carry anything we needed for playtime and for the class. Education
Cosmetology
West Valley Occupational Center - Woodland Hills, CA June 2022
Administrative Assistant in Aviation Center
North Valley Occupational Center - Mission Hills, CA November 2016 to March 2017
Redondo Union High School - Redondo Beach, CA
June 2014
Aviation Center
North Valley Occupational Center - Mission Hills, CA May 2014
North valley occupational Center in Accounting 1
Skills
• Phone Call Answering
• POS Terminal Operation Critical Thinking and
• Customer service
• Driving
• Conflict management
• Bilingual
• Safe work practices
• Phone etiquette
• Customer retention
• Customer relationship management
• Multitasking
• Bilingual
• QuickBooks
• Computer skills
Certifications and Licenses
Driver's License
June 2014 to January 2024