NATALIE SILVA

Mission Hills, CA *****

ad2bib@r.postjobfree.com

+1-818-***-****

A friendly and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A team player, willingness to learn and apply what was learned, efficiently.

Work Experience

Makeup Artist (Freelance)

Self-employeed

June 2020 to Present

• Prepared skin for makeup application by cleaning, moisturizing and priming.

• Assessed customer skin tone and complexion to determine appropriate products and materials to use.

• Demonstrated and explained use of different beauty products to educate customers.

• Applied makeup in accordance with clothing style.

• Managed my own business, which included sales, note-taking, budgeting and invoices

• Made sure my brushes and makeup were sanitized between each client.

• Ensured my client received a comfortable, and pampering experience, all while being happy with the finished look.

• Promoting and marketing my business online, and through business cards.

• Stay up to date with trends through taking classes. Greens Person (Freelance)

Cast & Crew - Burbank, CA

January 2016 to Present

• Removed debris and waste from outdoor areas.

• Trimmed greenery, shrubs, and hedges to maintain uniform appearance.

• Cut shrubs to shape and maintain landscape.

• Took direction from Director and Director Of Photography.

• Fixed any plant that needed to be moved or rotated between takes.

• Read script for movie/show and made sure I dressed the set efficiently.

• Prepared soil for planting and sowing.

• Maintained contacts and looked for work on my own or through the local I am in. Ride share driver for children

KANGO - Los Angeles, CA

Present

• Schedule rides

• Pick children up from school or homes

• Make sure children are comfortable and safe at all times

• Talk to partners via messaging or phone calls

• Take last minute calls

Concierge

Gardens At Northridge - Northridge, OH

January 2023 to August 2023

• Offered friendly and efficient service to customers, handled challenging situations with ease.

• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.

• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

• Helped Residents with daily tasks; such as with their mail, computer help, crossword puzzles etc…

• Greeted family members, directed them to the right locations.

• Filing paperwork and mail

• Creating flyers and schedules

Customer Service Associate

CosmoProf - Northridge, CA

June 2021 to December 2021

● Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

● Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

● Answered customer telephone calls promptly to avoid on-hold wait times.

● Offered advice and assistance to customers, paying attention to special needs or wants.

● Provided product knowledge to customers.

● Worked the cashier and ensured I gave correct change.

● Stocked shelves efficiently.

● Took classes about all products and learned quickly, in order to help customers and recommend the right products for them.

Pet Sitter

Rover.com - Los Angeles, CA

July 2020 to November 2020

● Prepared food and water following instructions from pet owners.

● Gave animals proper attention to promote secure environment in owner's absence.

● Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.

● Exercised animals regularly with walks and rigorous play activities.

● Communicated professionally with pet owners via phone, email, and text.

● Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.

● Gave medication to pets following guidelines from owners.

● Identified potential signs of aggression and anxiety in pets and took necessary steps to minimize any risks.

● Attended consultations and met with pets and pet guardians to obtain guidelines and protocol for care.

● Completed documentation regarding animals for future reference and improved care. Front Desk Receptionist

Dreams Spa - Woodland Hills, CA

April 2019 to January 2020

• Greeted customers

• Answered phone calls

• Booked appointments

• Used POS system

• Cleaned front desk and bathroom

• Created schedules for employees

• Handed out paychecks

Partner in Family Business (Plant Nursery)

Family Business - Granada Hills, CA

October 2013 to September 2019

● Used wheelbarrows to move containerized shrubs, plants and trees from one destination to another.

● Felt plants' leaves and noted coloring to detect presence of insects or disease.

● Dug, raked and screened soil to prepare hot beds for planting.

● Loaded plants to be transported to Film studios.

● Created invoices for customers.

● Greeted customers and showed them around the nursery.

● suggested what plants they might want after communicating efficiently about their need and their landscaping needs.

● Kept inventory on plants coming in and out of the nursery.

● Preserved accurate temperature levels within greenhouse to promote plant health.

● Transplanted seedlings and young plants to promote growth and prepare plants for sale or transfer to other locations.

● Planted bulbs, trees, bushes, and flowers for residential and commercial clients. Babysitter

Self-employed - San Fernando, Cádiz provincia

September 2013 to December 2015

● Played games, worked on puzzles, and read books to young children.

● Communicated positively with children and guardians.

● Organized and cleaned home after activities by picking up toys and straightening up play room.

● Prepared healthy, age-appropriate snacks and meals.

● Picked children up from school, if needed.

● Helped with their homework and tasks from school.

● Made sure they were in bed by their bedtime and ensures they were comfortable and helped them with anything that was needed.

● Created fun activities for them, including paint, arts and crafts and play dough. Volunteer Experience

VOLUNTEER FOR VOLUNTEERS OF AMERICA - North Hollywood, CA September 2013 to February 2014

● Shadowed my Mother and learned from her.

● Helped print out activity sheets for children and Mothers.

● Helped print out information for clients attending the program so my Mom could teach her class.

● Helped serve at meal time, while being clean and hygienic.

● Playtime with the babies

● Helped carry anything we needed for playtime and for the class. Education

Cosmetology

West Valley Occupational Center - Woodland Hills, CA June 2022

Administrative Assistant in Aviation Center

North Valley Occupational Center - Mission Hills, CA November 2016 to March 2017

Redondo Union High School - Redondo Beach, CA

June 2014

Aviation Center

North Valley Occupational Center - Mission Hills, CA May 2014

North valley occupational Center in Accounting 1

Skills

• Phone Call Answering

• POS Terminal Operation Critical Thinking and

• Customer service

• Driving

• Conflict management

• Bilingual

• Safe work practices

• Phone etiquette

• Customer retention

• Customer relationship management

• Multitasking

• Bilingual

• QuickBooks

• Computer skills

Certifications and Licenses

Driver's License

June 2014 to January 2024

Contact this candidate