Richard L. Rice, Jr.

ad2bhq@r.postjobfree.com 201-***-****

Plant & Maintenance Manager

Organize teams and tasks for project completion and optimum efficiency.

Take initiative and implement new ideas that enhance team efficiencies, save money, improve equipment operations, and increase safety standards. Organize and teach team members to come together and exceed expectations through open, honest, and same-page communication. Strive through to task completion, pooling all ideas without being out-worked.

Project Management

Safety Management / Improvement

Personnel Organization

Parts Inventory

Six Sigma Implementation

5S Methodology

Selected Accomplishments

Organized and implemented employee and equipment protection barriers at US Postal Service, cutting down on parts usage and equipment downtime, as well as creating a safer work environment for equipment operators / technicians.

Drove down cost in overnight shipping and provided Micro Products opportunities to repair equipment faster by identifying areas of overspending and maintaining parts inventory.

Eliminated downtime and provided smooth transition during one-day relocation and reinstallation of company network and additional equipment.

Procured new contracts and customers, to moving company into a new area of computer and copier service.

Achieved 100% customer satisfaction 5 consecutive years at Eastman Kodak Company.

Professional Experience

UNITED STATES POSTAL SERVICE, Austin,TX.

Manager of Maintenance 2014-Present

Manages the maintenance, repair and modification of all equipment, buildings and related systems that support postal operations for assigned post offices and mail processing facilities.

Manages the maintenance, repair and modification of all systems and equipment that support the facility's operations and its detached units; manages the inspection of all buildings, systems, and equipment; ensures that corrective action is taken. Improved our out of sequence mail be ten percent

Manages the maintenance, repair, and alteration of all postal buildings within an assigned area. Responsible for the Plant, the Vehicle Maintenance Facility, and three premier post office. Responsible for the cleanliness and the equipment and environmental upkeep of these five facilities.

Manages the maintenance safety and energy conservation programs; ensures that buildings and equipment comply with all federal safety standards; ensures that maintenance employees are trained in and comply with safety regulations. Kept all records of all training for maintenance staff and we received a 90% for our last safety inspection which include OSHA and Postal inspection.

Manages planning and maintenance control activities including the procurement and stocking of repair parts and supplies, planning and scheduling work, and maintaining service histories. Affected a below 10% stock cost and was still able to have all parts on hand for maintenance and emergency repairs.

Identifies the need for contract services for maintenance, repair, or alterations; ensures that work is completed according to the terms of the contract. Have worked with contractors when need but I am more willing to have the work done in house if possible to save money and get our people the experience working on the equipment.

Oversees the installation and testing of new or relocated equipment including site preparation.

Participates, as required, in local, area and national programs for testing, development, and evaluation of postal systems and equipment.

Manages the work of electronic technicians, journeymen, mechanics and custodians through a team of subordinate managers and supervisors.

Provides technical support to postmasters and supervisors in post offices related to the maintenance of postal buildings and equipment.

Provides input for facility's budget; controls costs within budget allocations.

Manages the cleaning and maintenance of a major postal facility and its motor vehicle facility, and it’s there

annexes.

UNITED STATES POSTAL SERVICE, New York NY 2006 – 2014

Supervisor, Maintenance Operation

Managed all building and equipment maintenance, repairs, and cleaning activities. Established plans and priorities for tour activities based on review of maintenance schedule, assigning routine and preventive maintenance work, and coordinating special maintenance or repair requirements during the tour.

Maintained working knowledge of HVAC systems, ensuring all preventative maintenance was performed according to schedule.

Created safe, clean, comfortable, and productive work environment by managing medium size group of technicians, journeymen, mechanics, and custodians through a small group of supervisors.

Improved effectiveness of maintenance and repair operations by conducting inspections / reviews, making recommendations, and implementing improvements.

Identified negative trends in equipment and or systems operations and coordinated implementation of maintenance based on reports reviews of how equipment ran and determining which direction to take for servicing equipment and / or providing operator training.

Participated in preparation of plans, specifications for alterations, and / or major repair to facility, equipment, and system, successfully managing project activities.

Managed on-the-job training program for maintenance employees, providing back fill for anticipated positions workers would retire from.

Eliminated “wasted” tech support time and brought equipment back online quickly by providing technical advice concerning installation, modification, and repair of mechanized / automated mail processing and building systems equipment.

Developed contingency plans for maintenance operations for use during emergency situations.

Resolved maintenance problems by contacting and contracting appropriate equipment manufacturers.

Facilitated company goals by working effectively with other supervisors.

OMEGA MICROGRAHPICS & COMPUTER REPAIR, Jersey City NJ 2001 – 2006

Corporate Sales & Service Manager / Owner

Scheduled and performed all preventive maintenance and software upgrades on all equipment serviced. Managed installation, troubleshooting, and repairs of all software, hardware, mechanical, and electrical problems to component level. Completed contract bidding for yearly service contracts and pulled in bids for company contract work.

Ensured customer satisfaction through effective relationship management, which contributed to winning new customers and earning customer satisfaction rating of 95% or better in service department for 5 consecutive years.

Provided technical phone assistance for field techs and customers, helping technicians get the equipment back in operation faster.

Maximized productivity, time management, and customer satisfaction by scheduling and dispatching staff assignments, as well as technical territories.

Controlled inventory use and reordering of all parts, helping expedite all equipment repairs and reduce overnight orders, bring down company costs for parts, and facilitate faster up-and-running machine operations.

Identified need for contract services, ensuring all work was completed according to contract terms.

Education

BS, Electrical Engineering, The City College of New York, New York, NY, Completed 3 years

Associates Degree, Electrical Engineering, Technical Career Institute of New York

Certificates

Presently taking a course for Project Management

Certified, Network Administrator 3.12

Certified, Laser Printers by Kodak and Hewlett Packard

Computer Skills

Working knowledge and experience using continuous improvement, Microsoft Office, and Knowledge of MAC

Proficient working knowledge of networks

Additional Experience

MICRO PRODUCTS INTERNATIONAL, Fairfield, NJ

Field Service Manager

Provided technical phone assistance for field technicians and customers. Managed all aspects of company vehicles and truck inventories. Scheduled and performed all preventive maintenance and software upgrades on all equipment serviced. Conducted contract bidding for yearly service contracts and brought in bids for contract work.

Supported expedition of organizational goals by completing major relocation and reinstalling of networking system, with no issues and fully operational on the following day.

Hired all Field Engineers, mentoring individuals and conducting on-the-job training.

Instituted and maintained all aspects of company inventory by creating an inventory system that reordered items when they reached a particular number.

Achieved customer satisfaction by identifying problem equipment prior to customer knowledge of issues, and coordinating / implementing maintenance solutions.

Managed and maintained new client relationships, ensuring customer satisfaction.

Controlled inventory use and reordering of all parts, helping expedite all equipment repairs.

Identified need for contract services, ensuring that all work was completed according to contract terms.

EASTMAN KODAK COMPANY, New York, NY

Supervisor / Field Engineer

Field Advocate for equipment.

Expedited equipment repairs by tracking assigned inventory for major lower Manhattan account.

Facilitated company goals and customer satisfaction by working with other Field Engineers.

UNIVERSAL MICROFILM, New York, NY

Customer Service Technician

Managed installation, troubleshooting, and repairs of all software, hardware, mechanical, electrical problems to component level.

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