DeAnna

McCord

ad2bhm@r.postjobfree.com

270-***-****

P O BOX 21404

LOUISVILLE, Kentucky

Summary Seeking an opportunity that allows me to work from my home office having garnered excellent customer and professional service that makes this transition a natural progression. Will be an asset to any organization by providing accuracy, integrity, critical thinking and computer competences with a professional attitude.

Experience

Certified Signing Agent

Silver Signing Mobile Notary Services • LOUISVILLE, KY 09/2020 - Present

· Documenting all transactions in notary journal to maintain permanent records

· Traveling to client's homes or places of business to notarize real estate closing documents and other documents as requested by clients or escrow companies

· Verifying that all documents are accounted for when notarizing closing documents during a real estate transaction

· Directing signer to where information can be found should questions arise

· Regular communication with escrow companies

· Reviewing documents and personal identifying paperwork or government-issued IDs for each person

· Proofreading documents carefully to check accuracy and completeness of all paperwork Customer Service Representative

Hertz Car Rental • LOUISVILLE, KY

06/2019

· Provided world class customer service by managing the rental and return process in compliance with Hertz's policies and procedures

· Proudly represented Hertz with professional appearance, language and behavior

· Took ownership of each customer's service experience by immediately owning and resolving issues

· Utilized company approved sales and service techniques when determining customer wants and needs

· Prepared all rental and return documents accurately and completely

· Provided customers assistance with directions, maps, and local area information Night Auditor/Front Desk Clerk

Courtyard by Marriott • LOUISVILLE, KY

01/2019 - 06/2019

· Handled night audit paperwork, verification of daily room occupancy

· Documented wake-up requests and set up automatic calls in system

· Assisted hotel guests with check in and out procedures courteously

· Ran end-of-day computer functions and included all necessary information on audit reports, submitting details to General Manager for review

Licensed Insurance Agent

Combined Insurance • LOUISVILLE, KY

11/2018 - 06/2019

· Engaged customers and provided high level of service by carefully explaining details about documents

· Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns

· Analyzed customer needs and provided best options, upselling products and services

· Cultivated lasting professional relationships, which created continuous client referral streams within community

Licensed Insurance Agent

Family Heritage • LOUISVILLE, KY

03/2018 - 10/2018

· Sold Supplemental Insurance products

Certified Collector

Diversified Consultants Inc • LOUISVILLE, Kentucky 12/2017 - 04/2018

· Followed fair debt practices and regulatory guidelines when managing collections process

· Recovered lost revenue by persistently reaching out to customers with past due accounts Only member of training class to score a perfect 100% on all portions of Regulations Exam - becoming an Exclusive Member of the DCI 100 CLUB

Territory Manager/Merchandiser

Premier Concepts • LOUISVILLE, KY

08/2017 - 11/2017

· Communicated and coordinated planogram execution with store management

· Upheld stock levels and pricing for multiple product lines

· Followed prepared sketches and planograms

Customer Service Representative

Papa John's International • LOUISVILLE, KY

02/2016 - 02/2017

Prepared inventory orders for stores

At Home Sales Agent

West At Home/Alorica • LOUISVILLE, KY

09/2009 - 06/2016

· Answered incoming telephone calls to provide information about products, services, policies and promotions

· Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas

· Surpassed daily sales goals by cross-selling and promoting additional products Skills

Languages

Punctuality Integrity

Cross-functional collaboration

English

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