Bianca N. Sipiran

**** ********** **. #***, ******, Tx. 75287 469-***-**** ad2bhf@r.postjobfree.com

Summary of Qualifications

Dedicated Accounts receivable and accounts payable professional with 5+ years of experience. Detail-oriented and resourceful in completing projects; able to multi-task effectively. Professional experienced working in fast-paced environments demanding strong communication, prioritizing, organization, technical and interpersonal skills, initiative problem solving abilities, dependable, fluent in English and Spanish.

SYSTEMS

Fastrack, PowerPoint, Microsoft Word, Excel, AS400, QuickBooks, Oracle, People Soft, Titan, Epic, MS90, Cloud, Dejawint System, Galyx Point, Fiserv, Vision IP, FDR, Filenet, First Data,VI-Web,ACE,

Professional Experience

Humana

Inbound Contacts Representative 3 09/2020 – Present

Inbound Contacts Representative 2 addresses customer needs which may include complex benefit questions, resolving issues, and

educating members.

Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.

Escalates unresolved and pending customer grievances. Decisions are typically focus on interpretation of area/department policy and

methods for completing assignments.

Works within defined parameters to identify work expectations and quality standards, but has some

latitude over prioritization/timing and works under minimal direction.

Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Arcana Insurance 04/2019 - 10/2019

Accounting Clerk

Process invoices for payment including receipt, verification and reconciliation

Maintains accounting ledgers by verifying and posting account transactions

Maintain historical records by scanning and filing documents

Generation and transmittal of customer invoices

Resolve discrepancies related to customer invoices

Conifer Health Solution 06/2018 - 04/2019

Patient Advocate

Records and maintains complete documentation of activities performed on account while in Patient accounting cycle.

Develops a working relationship with patients, based on good communication skills, enabling accounts to be processed quickly with government program eligibility

Responsible for screening patients for eligibility in non-governmental programs

Responsible for obtaining and completing the Confidential Financial Application form and assisting patients in the process of applying for benefits

Responsible to calculate income based on full time/part time employment applications

Receive Inbound calls through the day from patients concerning their status of application. Approximately calls receive daily 65-80 calls

G6-Hospitality, Regus, Adeputs Healthcare, TIB 08/2017 – 06/2018

Accounts Receivables

Daily reconciliation to corporate accounts

Set calendar appointments to maintain the workflow based on priority level

Validate and Analyze data, email team lead to request for invoice revisions and credit memos

Review and respond to questions regarding open or closed balances

Applying Cash. Bank Reconciliations for 140 bank accounts as each emergency health center has their own bank statements

Preparing Reconciliations, pull data from the banking website and compiling the information

Month-end Schedule preparation, Clerical tasks as needed including scanning reports

Open and prepare payments for capture, Import incoming files to FIS Vision IP, Capture payments

Process keys and balance payments, transmitted data utilizing Message Way (High Performance File Transfer) with First Data, Process incoming Online/Collection Payments via Message Way

Provide research support for all lockbox customers, Process payment/adjustment exception reports

Gemy Industries 06/2015 – 7/2017

Accounting/Executive Assistant

Reconcile 15 bank accounts monthly

Credit card reconciliations

Pay & enter bills, write checks, and perform weekly check runs totaling on average about 50 invoices a day

Post payments and make daily deposits in excess of 50 checks a week

Enter journal entries onto QuickBooks Pro 2015

Filing various types of documents for company subsidiaries

Scan confidential documents, open mail, distribute mail

Administrative support, shipping orders, setting up luncheon

Exus Shutters, United One Laboratories, Laminated Works 02/2014 - 05/2015

Accounts Receivable,Accounts Payables

Create check drafts and process credit card transactions (online and manual) for customer payments

Confirm check draft authorization or credit card authorization is on file in binder as needed for customers

Review credit hold report each morning and throughout the day to identify and release any orders on credit hold as appropriate

Prepare daily, monthly sales & Financial report; sent to all Managers, assist controller with run checks weekly

Print daily cash receipt by date for Bank Operations/ Bank Merchant combine with backup or individual cash, check, credit card transactions

Review AR aging detail report to identify delinquent customer accounts and follow up with customer for payment, receive and process all invoices via-emails

Enter all invoices to QuickBooks. MS90, Approximately 50-75 invoices daily.

Take credit card payments from customers.

3 way matching of invoices

Process all credit card payments

Deposit all wire & check payments to QuickBooks, check run, mail checks 50-100 weekly

Make collection calls for delinquent accounts.

Citi Bank N.A. 01/2012-02/2014

Mortgage Loan Processor

Processed all refinance/conventional 20-30 loans monthly, Assisted all Spanish customer regarding their refinance

Troubleshooting third part orders (title, appraisal, hazard, flood cert, credit, etc.)

Order all required verification, documentation and subsequent follow-ups and ensures all time frames and compliance requirements are being met

Verify conditions of approval which may include customer income/assets documentation, resolves routine title issues including vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens and re-conveyances

Communicate with various companies to obtain property survey, flood certificate, title commitment and payoff information

Prepared all documents before submitting to underwriting

Provide excellent customer service to internal and external clients by demonstrating expertise, thoroughness, thoughtfulness, politeness and enthusiasm

Request all insured loans mortgage clause and set the schedule for closing with the title company

Answered inbound high volume customer service calls from Best Buy customers/merchants

Assisted with credit line increases and assisted customer making payments on their accounts

Approved all referral for merchants and transferred promotions on customer accounts

Language: Spanish Fluent: Speaks, Writes, Read

Education: W.T.White High School 1979-1983

Dallas, Texas

Brookhaven College 1983-1984

Business Courses

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