Office manager assistant

Ern Boo

Des Plaines, IL, *****

Green Card Holder *******@*****.***

PROFILE

Experienced professional with a strong background in leadership, training, and management. Known for unwavering trustworthiness and ethical conduct. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful, excelling in project completion and effective multitasking. Proficient in MS Office, Google Workspace, and social media. Soft skills include teamwork, problem-solving, communication, critical thinking, and organizational abilities.

WORK EXPERIENCE

Office Manager (Office and Administrative Support), Non Profit Organizations Jul, 2008 - Jun, 2020

● Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.

● Maintain records pertaining to inventory, personnel, orders,supplies, or machine maintenance.

● Interpret and communicate work procedures and company policies to staff.

● Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.

● Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

● Develop or update procedures, policies, or standards.

● Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.

● Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

● Keep informed of provisions of labor-management agreements and their effects on departmental operations.

● Develop work schedules according to budgets and workloads.

● Recruit, interview, and select employees.

● Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

● Implement corporate or departmental policies, procedures, and service standards in conjunction with management.

● Make recommendations to management concerning such issues as staffing decisions or procedural changes.

● Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

● Discuss work problems or grievances with union representatives.

● Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.

● Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.

● Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

● Compute figures such as balances, totals, or commissions.

● Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.

● Coordinate activities with other supervisory personnel or with other work units or departments.

● Train or instruct employees in job duties or company policies or arrange for training to be provided. Human Resources (HR) Manager, Non Profit Organizations Jul, 2020 - Aug, 2022

● Perform difficult staffing duties, including dealing with under staffing, refereeing disputes, firing employees, and administering disciplinary procedures.

● Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.

● Identify staff vacancies and recruit, interview and select applicants.

● Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.

● Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.

● Advise managers on organizational policy matters, such as equal employment opportunity and sexual harassment, and recommend needed changes.

● Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.

● Conduct exit interviews to identify reasons for employee termination.

● Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

● Analyze training needs to design employee development, language training, and health and safety programs.

● Study legislation, arbitration decisions, and collective bargaining contracts to assess industry trends.

● Develop or administer special projects in areas such as pay equity, savings bond programs, day care, and employee awards.

● Prepare personnel forecast to project employment needs.

● Administer compensation, benefits and performance management systems, and safety and recreation programs.

● Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.

● Prepare and follow budgets for personnel operations.

● Represent organization at personnel-related hearings and investigations.

● Plan, organize, direct, control, or coordinate the personnel, training, or labor relations activities of an organization.

● Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion, and employee benefits.

● Provide terminated employees with outplacement or relocation assistance. EDUCATION

2016-2019

Kyrgyz State University named “I.Arabaev”, Master's Degree in Management Science 2004-2008

Kyrgyz-Turkish “Manas” University, Bachelor's Degree in Management Science LANGUAGE

Kyrgyz – Native English – Intermediate Turkish – Advanced Russian – Intermediate

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