Support Specialist Customer Service
Resume:
Ahliyah Fair
Experienced Data Entry and Consultation Representative
Columbus, OH
********@*****.***
My goal is to gain knowledge inside of a company that I can grow with over the coming years. I know that my present skill set and my willingness to learn will help the organization to thrive. Authorized to work in the US for any employer
Work Experience
Remote Response Specialist
Concentrix - Farmington Hills, MI
October 2021 to April 2022
• Respond and Service Toyota/ Lexus customers via single monitor system.
• Issues ranging from Amber Alerts and stolen vehicles to customer service questions and setting up vehicle service systems subscriptions.
• Timed Calls
• Conducted customer Verification
Remote Customer Service Representative
American Signature - Columbus, OH
January 2020 to December 2020
• AS400 trained.
• Remote Position
• Received inbound calls and assisted customers with inquires regarding furniture delivery and time frames.
• Aid customers in product selection
• Conducted refunds
• Used 2 monitor system
Server/Bartender
Schulte Hospitality Group - Columbus, OH
May 2019 to November 2019
• Served meals and alcoholic beverages according to specifications of the customer or hotel guest
• Managed cash, check and credit/debit transactions
• Cleared tables
• Maintained clean work area
Auto Claims Adjuster
Safelite AutoGlass - Columbus, OH
February 2019 to July 2019
• Assisted customers with insurance claims.
• First point of contact and dispatched tow and rental services.
• Accepted payment over the phone.
• Licensed for this position in Texas and the subordinate 35 states. Was waiting to receive my other certificates and the end of employment.
• Resigned due to commute prices
Server
MAX AND ERMAS - Dublin, OH
August 2018 to February 2019
Served food and beverages according to the order of the customers.
• Handled 20+ tables daily
• Served meals
• Checked on customers frequently
• Took food and drink orders
• Cleared tables
• Managed cash, check, credit orders
• Maintained a clean work area
• Handled a high volume of customers regularly
• Took and memorized orders
• Served food
• Processed transactions
Social Media Coordinator
University of Michigan-Flint - Flint, MI
June 2014 to June 2017
• Created and distributed publications for events and campaigns for the office of Educational Opportunity Initiatives.
• Operated the office social media accounts and answered comments as the office from students and the population abroad.
• Operated the office Facebook, Twitter and Instagram. Education Success Liaison
Michigan Youth Opportunities Initiative - Flint, MI September 2013 to September 2016
• Converted information given to the state of Michigan regarding education and into information that a youth board could understand and fulfill.
• Traveled across the state of Michigan giving different presentations and workshops regarding education and the importance of a support system in the Foster youth community. Program Associate
University of Michigan-Flint - Flint, MI
June 2013 to June 2015
This position was in a unique office that focused on students with low GPA and test scores.
• Handled both inbound and outbound calls for the office.
• Handled calls from students, administration and the public. Gained public speaking experience as well.
• Created and presented workshops and event programs to a wide audience ranging from students to university board members and the community at large. Education
Associate's Degree in Pre Health
Washtenaw Community College - Ann Arbor, MI
January 2022 to December 2022
Skills
• Customer support
• Data entry
• VPN
• Project Management
• Help Desk
• Leadership
• Research
• Hospitality
• Social media management (2 years)
• AS400 (2 years)
• Quality Assurance
• Medical terminology
• Account Management
• Typing
• Computer hardware
• Windows
• Pricing
• Remote access software
Certifications and Licenses
Licensed Insurance Agent
February 2019 to April 2020
I was licensed for Auto insurance claims adjustments in Texas and the subordinate 35 states. CPR Certification
December 2023 to December 2025
Assessments
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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