ERICA PETERS

Address: Dolton, IL ***** Phone number: 312-***-**** Email address: ad2beg@r.postjobfree.com

Dynamic and enthused business professional with 20+ years of experience. Equipped with an

PROFESSIONAL excellent history of managing various projects, utilizing sound judgment, illustrating professionalism

at all times and being a team player. Adept in implementing programs and changes that enhances

SUMMARY company position and lead to success.

– TECHNICAL SKILLS

SKILLS Microsoft Office- Excel Microsoft Office- Word Microsoft Office-PowerPoint

Microsoft Office-Outlook SAP Computer Software aPay Payment Gateway System

Avaya Digital

Communications

– OT H E R K EY S K I L L S

Human Resources:

Leadership & Development Human Resources: HRIS Recruitment & Retention

Human Resources: Human Resources: ATS &

Human Resources: Payroll Performance Management CRM software

Executive Assistant/Office Manager

WORK Camelot Illinois

2 0 1 8 – P r es e nt C H I CAG O, I L

EXPERIENCE Office Management/Administration

Serves as the first point of contact for Building & Facility Operations; outsources contractors when

necessary

Manages work performed by 100+ vendors performing multiple levels of work, including projects

up to $2 Million

Maintains the relationship with internal and external contractors and the property management

team

Ensures meeting spaces are maintained and in working order

Reviews contracts to ensure adequate ROI, and SLA best practices

Provides superior Front of House service to visitors, vendors, and internal clients

Produces quality work through presentations, data analysis, program administration, and project

management

Manages complex calendars, facilitates communication and logistics

Saves General Manager an average of 15 hours per week, which translates to organizational

efficiency and effectiveness

Human Resources

Manages and assists in administering benefits, HR programs and leave of absences that may include

health plan, absenteeism, FMLA and educational assistance, among others

Conducts routine employee onboarding and facilitates training & development workshops and

initiatives

Consults staff on professional development opportunities

Assists with the sourcing, recruiting and interviewing of candidates

Fulfills all executive assistant duties for the General Manager in a fast-paced challenging

environment

Develops and implements human resource policies

Ensures accuracy of employee files and records in electronic/paper form

Ensures compliance with labor regulations

Front Desk Receptionist

ANSIRA Engagement Marketing

2016 – 2018 C H I CAG O, I L

Greeted and welcomed guests in person and on phone; answer and direct inquiries to designated

department

Maintained log books, including sign-in/out logs, front desk expenditures, and calls received

Managed executive managers calendars by planning and scheduling conferences, teleconferences,

and travel

Developed and utilized effective filing and retrieval systems, and managed office supplies

Managed and maintained a clean and organized reception area

Executive Assistant

WORK MPC

2 0 1 1 – 2 0 17 C H I CAG O, I L

EXPERIENCE Scheduled regional and international meetings via video and teleconference linkage; arranged and

confirmed supervisors' appointments and revised calendars; and generated and tracked

reimbursement and expense reports

Maintained distribution and contact list plus departmental organizational charts

Transcribed and formatted documents, spreadsheets, and presentations

Produced, deployed, and analyzed surveys using web-based software

Holly Hunt Enterprises

Administrative/Receptionist

2004 – 2011 C H I CAG O, I L

Responsible for busy front desk switchboard

Welcomed incoming guests

Set up conference calls via in-house conference system

Sorted all incoming and outgoing mail including: FedEx, UPS and USPS

Updated membership changes via email and database

Set up messenger service request

Assisted with on-site meetings and staff events

Responsible for Xerox machine upkeep and stand alone printers

Responsible for office and kitchen supply orders

Bachelors in Business Administration

EDUCATION Chicago State University

05/1996 C H I CAG O, I L

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