Constance Agee-Goldwire

Gary, IN *****

ad2be2@r.postjobfree.com

+1-678-***-****

Motivated and dedicated professional with years of expertise in account management and organizational duties.

Proven track record of success in customer service and independent thinking. Demonstrates expert insight and proficiency in enforcing policies and procedures. Skilled and collaborative team leader with experience in coordinating, planning and supporting daily operations. Work Experience

OFFICE MANAGER

BENCHMARK GROUP - Dacula, GA

July 2010 to Present

• Organized all office activities, transactions, customer service and marketing strategies

• Followed all client files from beginning to closing

• Maintained a high level of confidentiality and trusted with secure information

• Attended meetings and prepared correspondence

• Updated all listings in computer software and maintained inventory of all supplies

• Efficiently performed scheduling functions in a fully computerized environment COMMUNICATIONS SPECIALIST

NAVEXGLOBAL - Norcross, GA

April 2013 to February 2019

• Formulate reports by extracting information from customers/employees who felt ethically and morally mistreated

• Review all reports for accuracy and submit reports to client headquarters

• Meet and exceed service and quality standards every review period

• Complete insurance claims for auto, workers compensations, general liability and property damage

• Preparation of reports and communication for senior management

• Submit requests for process improvement

COMPLIANCE AUDITOR

COMPUCREDIT/PURPOSE SOLUTIONS - Atlanta, GA

March 2004 to March 2009

• Responsible for maintaining the company's compliance files for local, state and federal guidelines and laws

• Worked alongside management to ensure all personnel were in line with company and governmental policies

• Conducted audits through tests and analyzed samples on department processes and functions

• Drafted policies and procedures with Business Unit Managers and researched regulatory issues

• Facilitated staff meetings and conference calls for Director

• Handled all arrangements for domestic and international travel JOB TITLE: COMPLIANCE EXECUTIVE ASSISTANT

• Facilitated staff meetings and conference calls for Director

• Management of schedule and daily calendar, monitored inventory of supplies and made all travel arrangements

• Prepared draft responses to Regulatory Complaints and updated department manuals

• Provided on-the-job training and administered Privacy test for new hires

• Reviewed department expense reports and coded accounts payable invoices

• Responsible for tracking employee vacation and timesheets JOB TITLE: MERCHANT SUPPORT SUPERVISOR

• Daily reconciliation of merchant accounts and initiated daily ACH

• Generated monthly commission statements and sent out monthly

• Collected outstanding money from merchants for balances along with NSF's

• Prompt resolution of any merchant issues and provided backup

• Collaborated with Business Analysts and Project Managers on a weekly basis to discuss process and project improvements for more efficient operations Education

BACHELOR OF SCIENCE IN BUSINESS in BUSINESS

UNIVERSITY OF PHOENIX

ASSOCIATE OF APPLIED SCIENCE IN BUSINESS ADMINISTRATION in BUSINESS ADMINISTRATION

ROBERT MORRIS COLLEGE

Skills

• Process improvement (10+ years)

• Customer service (10+ years)

• Data management

• Account management

• Documentation

• Quality assurance

• Social Media

• Public Relation

• ACH

• Meeting Facilitation

• Accounts Payable

• Office Management

Assessments

Call center customer service — Proficient

January 2023

Demonstrating customer service skills in a call center setting Full results: Proficient

Managing accounts in QuickBooks — Proficient

September 2022

Using QuickBooks software to manage business financials Full results: Proficient

Teamwork: Interpersonal skills — Proficient

February 2023

Responding to challenging team situations at work

Full results: Proficient

Analyzing data — Proficient

July 2023

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

April 2023

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Recruiting — Proficient

June 2023

Managing the candidate sourcing and selection process Full results: Proficient

Customer service — Proficient

August 2022

Identifying and resolving common customer issues

Full results: Proficient

Office manager — Proficient

June 2022

Scheduling and budgeting

Full results: Proficient

Customer focus & orientation — Proficient

August 2022

Responding to customer situations with sensitivity Full results: Proficient

Sales skills — Proficient

April 2022

Influencing and negotiating with customers

Full results: Proficient

Attention to detail — Proficient

February 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

HR: Compensation & benefits — Proficient

January 2023

Knowledge of compensation and benefits programs

Full results: Proficient

Verbal communication — Proficient

May 2022

Speaking clearly, correctly, and concisely

Full results: Proficient

Written communication — Proficient

April 2023

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Data entry: Attention to detail — Proficient

July 2022

Maintaining data integrity by detecting errors

Full results: Proficient

Administrative assistant/receptionist — Proficient April 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Recruiting — Proficient

April 2022

Managing the candidate sourcing and selection process Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

CORE COMPETENCIES

Data Management Customer Service Policy Analysis

Account Management Quality Assurance Conflict Resolution

Communications Specialist Compliance Auditor Process Improvement

Reports/Documentation Merchant Support Team Leader

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