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Customer Service Project Management

Location:
Canton, GA
Posted:
December 29, 2023

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Resume:

Brooke Dillon

*** ****** ****** *****

Canton, GA 30115

770-***-****

ad2bdk@r.postjobfree.com

SUMMARY

I am a critical thinker, dedicated to approaching challenges with a meticulous and analytical mindset. My confidence in my abilities is driven by a creative spirit that consistently seeks innovative solutions. Reliability is at the core of my work ethic, and I take pride in maintaining strong integrity in all endeavors. As a team player, I thrive in collaborative environments, valuing the contributions of each member. In leadership roles, I guide with adaptability, understanding the importance of embracing change for continuous improvement. My strong communication skills enable effective collaboration and ensure that ideas are conveyed with clarity and purpose.

SKILL SET

Grant writing/fundraising, project management, marketing, collaboration, educational expertise, program development, analytical skills, technical skills, language proficiency, leadership, time management, interpersonal skills, emotional intelligence, problem solving, customer service, organizational skills EXPERIENCE

North Georgia Angel House Direct Care Worker/House Parent AUGUST 2023 – PRESENT

● Compassionate Support and Relationship Building: Develop and maintain meaningful connections with youth by providing compassionate and personalized care. Establish trust to become a reliable source of emotional support and companionship.

● Medication Oversight and Health Monitoring: Administer medications according to prescribed schedules with a strong emphasis on accuracy and safety. Monitor and document changes in clients' health, behavior, and condition, ensuring timely reporting to healthcare professionals.

● Advocacy and Liaison: Act as a strong advocate for clients, effectively communicating their needs and preferences to healthcare providers, social workers, and family members. Serve as a liaison to ensure quality care and support.

● Emotional Wellness and Positive Environment: Foster a positive and nurturing environment by offering emotional support. Assist clients in managing stress, anxiety, and depression through engaging activities, demonstrating a keen understanding of psychological well-being.

● Individualized Care Planning: Execute individualized care plans, following specific care instructions and treatment plans. Ensure detailed documentation of daily care activities, including social/emotional behaviors and medication administration. Ace Hardware Woodmont Customer Service Specialist & Marketing Coordinator MAY 2023 – PRESENT

● Customer Interaction and Conflict Resolution: Provide exceptional customer service by actively engaging with customers to address inquiries, resolve issues, and ensure satisfaction. Receive and process customer returns and exchanges in accordance with company policies.

● Leadership and Training: Train and supervise new employees, ensuring adherence to company policies and standards. Implement strategies to boost team morale and productivity, contributing to a positive work environment.

● Marketing Expertise and Campaign Execution: Execute marketing campaigns and promotions to drive in-store and online traffic, resulting in increased sales. Collaborate with vendors to create visually appealing product displays and marketing materials.

● Training & Development and Mentorship: Develop and deliver comprehensive training programs for new employees, ensuring a smooth onboarding process. Conduct orientation sessions and provide ongoing mentorship to foster employee growth and development.

● Team Supervision and Performance Management: Oversee a team of employees, delegating tasks and responsibilities to ensure efficient daily operations. Conduct performance evaluations, providing constructive feedback to team members.

Cherokee County School District Special Education Teacher – Self-Contained Intellectually Disabled Classroom

JULY 2018 - PRESENT

● Differentiated Instruction and Student-Centric Approach: Provide differentiated instruction in academic, social, emotional, life, and independent living skills to students with intellectual disabilities. Tailor teaching methods based on diverse needs, abilities, and learning styles.

● Collaboration and Open Communication: Collaborate with colleagues, parents, and professionals to ensure successful student achievement through open communication and cooperative partnerships. Act as a mentor and provide academic, social, emotional, and behavioral support to at-risk students.

● Grant Writing and STEM Implementation: Oversee and guide regular education peer helper students in connection classes. Successfully oversaw the grant-writing process for projects related to implementing STEM within the classroom.

Cherokee County School District – Teasley Middle School Special Education Teacher – Long- Term Substitute Self-Contained MI/MO classroom

JANUARY 2018 – MAY 2018

● Tailored Instructional Delivery: Delivered personalized and inclusive instruction to students with multiple impairments, fostering an environment conducive to diverse learning needs. Crafted and executed individualized instructional plans, ensuring each student's unique requirements were met effectively.

● Student Support and Accommodations: Provided crucial support and accommodations for students with various disabilities, contributing to their overall development and success. Collaborated closely with students, understanding their individual needs and adapting instructional methods accordingly.

● Effective Collaboration: Worked collaboratively with the school team and parents to ensure seamless communication and alignment of educational strategies. Advocated for students, effectively communicating their needs and preferences to relevant stakeholders. Cherokee County School District Student Teacher

AUGUST 2017 – DECEMBER 2017

● Practical Teaching Experience: Acquired practical teaching experience at Cherokee H.S. Transition Academy and Indian Knoll Elementary School. Assisted cooperating teachers in planning and delivering effective instruction, gaining valuable insights into classroom dynamics.

● Adaptable Curriculum Development: Adapted curriculum to cater to the diverse needs of students, employing research-based strategies to meet various learning styles. Ensured a safe, structured, and positive learning environment by addressing sensory issues and promoting optimal student learning.

● Assessment and Feedback: Assessed student progress, providing constructive and detailed feedback for instructional improvement. Collaborated with colleagues, parents, and professionals, fostering open communication and cooperative partnerships. Cherokee County School District - Avery Elementary One-on-one Paraprofessional – MI/MO Classroom

AUGUST 2016 – FEBRUARY 2017

● Compassionate Personal Care Assistance: Provided compassionate personal care assistance, including feeding, toileting, and mobility support. Worked closely with physical and occupational therapists to implement therapy goals within the classroom setting.

● Inclusive Learning Environment: Supported the student in accessing educational materials and technology, ensuring an inclusive learning environment. Collaborated with the classroom teacher and other professionals, fostering a safe and inclusive atmosphere.

● Documentation and Communication: Documented and communicated relevant information regarding the student's progress and needs. Ensured seamless communication between all stakeholders, enhancing the overall support system for the student. Cherokee County School District – Avery Elementary Kindergarten Paraprofessional JULY 2015 – MAY 2016

● Supportive Classroom Management: Assisted with classroom management and behavior guidance, ensuring a positive and productive learning environment. Provided individualized attention and support to students, addressing their academic and social-emotional needs.

● Collaborative Differentiation: Collaborated with the teacher to differentiate instruction and adapt materials to meet the needs of diverse learners. Monitored student progress and provided feedback to the teacher for assessment purposes.

● Nurturing Atmosphere: Fostered a nurturing and inclusive atmosphere where students felt supported and encouraged. Participated in professional development activities to enhance skills and stay updated on best practices.

EDUCATION

Liberty University, Lynchburg, VA - Master of Arts in Teaching - Special Education DECEMBER 2018

Liberty University, Lynchburg, VA - Master of Arts in Teaching - Elementary Education DECEMBER 2018

Georgia State University, Atlanta, GA - Bachelor of Science - Developmental Psychology and Social Work

DECEMBER 1994

CERTIFICATIONS

Certified Autism Specialist

Elementary Education Teacher (K-5)

Special Education Teacher (K-12) Adapted Curriculum Certification



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