Customer Service Relations

Feb **** - Current

Jill M Huish-Osier

Professional Summary

A gifted floral professional with a solid background designing and building attractive wreaths and arrangements. Offer exceptional customer relations, administrative and financial management abilities developed over a 3 year career in the field. Effectively coordinate a high volume of daily deliveries and consistently satisfy clients.

A hardworking and reliable Floral manager focused on going above and beyond to support the team and serve customers.

Motivated to continue to learn and grow as a hard working professional. A reliable employee focused on going above and beyond to support the team and serve customers. Trained in Customer service, floral design and a various job functions. Motivated to continue to learn and grow as a professional. Excellent customer service in the sales of products. Skills

Serve clients Water plants

Order supplies Create in-store displays

Manage deliveries Design arrangements

Manage inventory Prepare orders

Serve customers Monitor quality

Bake dough Decorate products

Customer service excellence Merchandise products

Issue refunds Operate cash registers

Product recommendations Cash handling

POS systems ID verification

Process transactions Restock products

Bag merchandise Retail operations

Experience

Floral Manager

Safeway - East Wenatchee, Washington

Dedicated and focused on prioritizing and completing multiple tasks. Work for a corporation that provides excellent customer service in the retail sector.

Selected and ordered flowers and supplies directly from the wholesalers and growers. Watered plants, cut flowers and organized foliage into the correct types of storage to preserve each as long as possible.

Worked with clients to understand their needs, quote prices and discuss arrangement options. Used hand tools such as trimmers, shapers and tape to securely arrange bouquets, wreaths and terrariums.

Coordinated efficient deliveries to customers, keeping strict schedules to meet the customers' requirements.

2331 Columbia Ave NW, East Wenatchee, WA 98802

Ph: 253-***-****

****.*****@*****.***

Feb 2017 - Current

Feb 2017 - Current

Managed the administrative and financial aspects of the business, keeping accounts and records current.

Wrapped completed arrangements to protect through the final delivery time. Chose the ideal flora and foliage for each arrangement, combining them into new designs to keep abilities fresh.

Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks. Consulted with customers to understand their desires and suggest the best products to meet their needs.

Checker/Cashier

Safeway - East Wenatchee, Washington

Solved complaints by customers and issued credits for returned merchandise. Returned non-purchased products to shelves and performed general merchandising functions. Found ways to improve the customer experience by taking accountability and acting as a store Brand Ambassador.

Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.

Supported company shrinks and safety initiatives by remaining alert and accurately scanning merchandise for purchase.

Verified prices and calculated totals using scanners and point of sale (POS) systems. Gained recognition for providing efficient service and a high degree of accuracy. Obtained a thorough knowledge of products sold to assist customers in locating and purchasing items.

Increased sales of target items by employing excellent upselling and communication skills. Boosted team success by working well with all members and cross-training in different positions and departments.

Worked safely and quickly to help customers move heavy purchases, consistently exceeding expectations.

Helped management solve customer concerns with proactive approaches based on retail knowledge.

Restocked shelves with current merchandise, taking time to arrange attractive, eye-catching displays.

Engaged customers and built connections using a positive, upbeat attitude. Bakery Clerk

Safeway - East Wenatchee, Washington

Kept a well-organized and stocked inventory of ingredients and supplies to meet expected customer demands.

Consulted with customers to understand and meet specific needs. Carefully used industrial-sized mixing and baking equipment to produce large batches of baked goods.

Maintained strict health and safety standards to protect the bakery's customers. Produced high-quality breads, cakes and pastries for in-store purchases and special events. Decorated cakes, cookies and pastries with fun and artistic designs for events or seasonal offerings. Developed and marketed unique recipes to bring in customers and repeat business. Adapted baking recipes to meet the needs of customers with allergies, sensitivities and medical May 2009 - Jan 2017

Jun 2012 - Sep 2014

Jun 1991

issues such as celiac disease.

Consulted with customers to understand their desires and suggest the best products to meet their needs.

Continuously classified and filed records to keep the system efficient and all information organized. Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks. Front office assistant

Walsh Gas and Oil Properties - Kent, WA

Pulling and receiving invoices. Filing of property invoices to out of state owners. Incoming and out going mail. Recieved and screened a high volume of internal and external communications, including email and mail. Recieved and distributed faxes and mail in a timely manner. Created weekly and monthly reports and presentations. Organize files, spreadsheets, faxed reports and scanned documents. Managed office calendars and made other arrangements for meetings, travel, and special events. Answered telephone calls, took messages, and distributed messages to appropriate personnel. Prepared letters, correspondences, reports, and marketing collateral. Organized all company records, including the central file system and special business documents. Bartender/Server

Cowgirls Inc. - Seattle, WA

Recommended house specials to new clients to boost revenue. Trained new bartenders in all aspects of the job, including customer service, use of equipment, drink preparation, and upselling techniques.

Used POS system to process cash and credit card transactions. Conducted weekly and monthly inventories to assure an adequate supply of liquor, ice, cups, and other necessities.

Conducted proper housekeeping to ensure cleanliness, including inspecting bottles for purity, ensuring the maintenance of equipment, and storing foods properly. Introduced new cocktail promotions that were popular with customers and increased sales during promotions.

Checked IDs to ensure that the customers were of legal drinking age. Spoke to customers and recommended specials to build rapport, retention, and customer loyalty. Arranged bottles and glasses in attractive displays to maintain bar atmosphere. Increased bar profits by consistently promoting the highest profit drink options. Supported servers by preparing alcoholic and non-alcoholic drinks for table customers. Oversaw special events such as trivia nights to bring in customers and boost sales. Consulted with customers to understand their desires and suggest the best products to meet their needs.

Continuously classified and filed records to keep the system efficient and all information organized. Education

High School Diploma

Kentridge High School - Kent, WA

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