Tianna Caldwell

913-***-****

ad2bd1@r.postjobfree.com

Team Leader

Objective: To secure a position with a company that is looking for a hard-working and self motivated individual to help share in all the tasks of a work environment

SKILLS

● Hard working, adaptable, and reliable in personal or professional environments

● Strong communication, conflict resolution, and leadership skills

● Desire to go above and beyond

● Eagerness to gain more knowledge and expertise in the manufacturing and construction industries

EXPERIENCE

DHL at Case New Holland, Wichita, KS- Shipping Lead 2020-2023

● Supervise shipping department in manufacturing environment

● Delegate and coordinate tasks and oversee the activities of their department

● Picking, packing, shipping, and loading product per customer specification for outbound shipments

● Train and supervise employees on equipment such as VNA, high reach truck, tuggers, and forklifts

● Strong sense of time organization and urgency

● Manage conflict, monitor processes, and represent my team Sears, Orlando, FL - Benefits Advisor

2019 -2020

● Managed challenging situations on behalf of the client to negotiate toward a goal of resolution all while keeping emotions in check

● Reviewed and responded to member's concerns via email, chat, inbound, and outbound contacts

● Utilized multiple systems in a timely manner to access and update members' account information

● Worked autonomously as well as on a team to create a harmonious work environment and to meet company goals

Keystone Automotive, Kansas City, KS - Order Picker/Shipping Associate 2014-2019

● Processed automotive supply orders in warehouse and shipyard

● Retrieved and labeled parts/equipment to ensure proper shipments

● Raised any critical concerns affecting the shipyard or warehouse and acting on solutions

● Ensured quality and safety was a top priority within shipyard and warehouse environments

● Operated heavy machinery such as; dockstockers, loadhogs, reach trucks.

Teletech, Kansas City, KS - Universal Agent

2013-2014

● Delivered world class service to United States Postal Service clients seeking to track packages through empathy, patience, and great listening skills

● Built solid relationships with clients to educate them of the services and products of the United States Postal Service via inbound and outbound calls

● Clarified and pinpointed causes of product and services issues to come to the best solution for the client

● Provided guidance, training and cross training to other customer service representative when needed

EDUCATION

East University Wichita, KS- Medication Administration Certificate 2010

Lawrence High School, Lawrence, KS- H.S. Diploma 2002

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