Hospitality/ Customer Service/ Social Work

Keleigh Rollag

*********@*****.*** • 805-***-**** • Ventura, CA

Summary of Skills Include

Excellent Communication & Collaboration Case Management Problem Solving / Conflict Resolution Client Services/Needs Assessment Self Awareness & Optimized Time Management Exceptional Organizational Skills Interpersonal & Ethical Team Member Training, Development & Leadership Results-oriented

Professional Experience

BSW Practicum Student • R.I.S.E. Homes• Las Vegas, Nevada • Fall 2022

Engage with clients through motivational interviewing and assessments. Case Manage designated individuals. Participate in community outreach events. Gain knowledge and experience working with the “Aged Out” population as well as transitional homes and non-profit organizations. Run audits on agency files. Collect information and missing forms. Curate spreadsheets and new client forms for intake and discharge.

Key Accomplishments:

• Assessing and developing set goals. Organizing group functions. Expand my administration skills.

BSW Practicum Student • Red Rock Psychological Health• Las Vegas, Nevada• Spring 2022

Work with a vulnerable population in a clinical therapy-based environment. Navigate agency’s professional platforms. Assist, case manage and help facilitate recovery Groups. Compose weekly progress notes. Collaborate on level of care exercises. Observe individual sessions. Run full audits on database. Transfer and file physical clinical notes onto an online platform. Primary platform used: Theranest.

Key Accomplishments:

• Curate an expansive list of current resources for clients. Assist clinician with progress notes and treatment plans.

Bay Host • Topgolf • Las Vegas, Nevada • February 2019 to April 2023

Create an inviting and exciting atmosphere. Overseeing event functions. Organizing tasks through operations at a needs based assessment. Delivering experiences to diverse clientele, meeting their needs and expectations, while optimizing satisfaction.

Bartender, Lead Trainer • Woodranch Resturant • Ventura, CA • January 2012 to December 2018

Providing excellent customer service and hospitality. Anticipating and ensuring guest needs first. Lead trainer. Acting as an extension of management. Creating an environment that upholds our company mission. Managing a team of associates, creating input on training guidelines and promote company growth.

Education

The University of Nevada, Las Vegas • Bachelor of Social Work, BSW • Graduate December 2022

Ventura College, Ventura, CA • Associates of Arts Degree, Biological Sciences • Graduate 2017

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