ONIEKA A. THOMPSON

Raleigh, NC ***** 808-***-****

ad2bbm@r.postjobfree.com

PROFESSIONAL SUMMARY

Energetic, passionate, highly organized, flexible, and adaptable to changes. I can communicate effectively, building relationships of integrity. I wish to use my skills and knowledge to excel in the company I am a part of by expressing my interest and experience in what I have acquired throughout my years of schooling. I am a dedicated employee with a strong work ethic and meticulous attention to detail.

EXPERIENCE

OCTOBER 2023 TO PRESENT (part-time)

INTENSIVE IN-HOME SERVICES QUALIFIED PROFESSIONAL

Promote reunification or prevent the utilization of out-of-home therapeutic venues (i.e., psychiatric hospitals, psychiatric residential treatment facilities, or residential treatment services) for the identified youth. Promote a family-based focus to defuse the current behavioral health crisis, evaluate its nature, and intervene to reduce the likelihood of a recurrence. Ensure linkages to needed psychiatric, psychological, medical, nursing, educational, and other community resources, including appropriate aftercare upon discharge (i.e., medication outpatient appointments). In addition, improves the child’s/adolescent’s ability to recognize and self-manage behavioral health issues, as well as the guardian’s and any other caretakers’ capacity to care for the child/adolescent.

AUGUST 2022 TO PRESENT (part-time)

OFFICE-BASED RESERVATION REPRESENTATIVE

Handle contacts from customers and gain their trust by providing solutions to their travel needs. Listen to the customers’ needs and proactively offer options. Generate revenue by selling tickets and related products/services while delivering high customer service. The ability to work in an operation that covers 24 hours, including weekends and holidays, and day/evening/overnight shifts that could vary throughout the year and as determined through seniority bidding. On occasion, be offered voluntary overtime and required to work mandatory overtime in addition to working within a caring environment with a passion for culture and diversity, a strong sense of community, volunteer groups, and support of various causes.

JUNE 2022 TO SEPTEMBER 2022

COMMUNITY-BASED SERVICES (CBS) QP IIH-3

Establishes and maintains therapeutic relationships and participates in the Person-Centered Planning process. Assist in behavior crises as needed and respond appropriately during a behavior crisis to diffuse and de-escalate behavioral outbursts. Provides direct clinical interventions with each person assigned to the caseload, including individual and family therapy, and works collaboratively to ensure clinical expertise is appropriately applied. Complete recommended screening tools, clinical measures, and assessments as clinically indicated or required. Provides “first responder” crisis response as needed on a rotating basis. Serve as a team member and participate in a committee assigned to ensure quality assurance. Work directly with staff to ensure all documentation and services meet standards dictated by internal and DMA Clinical Coverage Policies. Complete necessary credentialing paperwork with MCOs and insurances as needed/requested and maintain updated CAQH profile timely with accuracy. Also, develops and maintains relationships with community stakeholders for contracts and networking.

JUNE 2020 TO NOV 2020

CLINICAL INTERN

Conducted assessment interviews, administered and interpreted psychological tests, wrote psychological reports, conducted psychotherapy, participated on clinical teams,

documented therapy sessions and other client contacts, attended assigned workshops, participated in supervision sessions as outlined by the on-site supervisor, and maintained a record of activity participation; adhered to the American Psychological Association Ethics Code; agency's administrative policies, rules, standards and guidelines of confidentiality, schedules, and practices of the agency including Health Insurance Portability and Accountability Act (HIPAA) regulations and procedures of the Agency. In addition, to developed and discussed formulations based on case scenarios.

AUG 2018 TO MAY 2020

GRADUATE ASSISTANT

Help the professor by lecturing undergraduate classes when not present, creating tests for the students, filling out paperwork, and scanning files.

JUNE 2019 TO AUG 2019

SUMMER INTERNSHIP

RESEARCHER – NCCU CLINIC

Doing research and writing papers for publication on chronic conditions.

JAN 2020 TO MAY 2021

WELLNESS COORDINATOR – The JOINT CHIROPRACTIC

My responsibilities include welcoming patients and checking them into the facility. Responding and accepting phone calls and emails in a timely fashion. Collecting payments, converting new patients into the different wellness programs available, and assisting the physicians when required.

NOV 2015 TO JAN 2017

RESIDENTIAL COUNSELOR – YELVERTON ENRICHMENT INC

Providing outpatient behavioral treatment, medication management, and intensive In-Home Services.

SEP 2015 TO PRESENT

PARAPROFESSIONAL – STEVE COUNSELING AGENCY

Working with autistic groups, answering phone calls, and maintaining charts and service plans.

NOV 2012 TO JAN 2013

INTERN – “MOBILITY SERVICES” MASSMUTUAL FINANCIAL COMPANY

Assisting my manager with projects such as presentations for MassMutual managers. Additional responsibility includes processing requests for customers, responding to customer emails and calls in regard to their cellular devices and services, and escalate issues as needed to senior technicians for resolution.

VOLUNTEER WORK THE SHELTER AND THE NURSING HOME

Volunteer for the Nursing home and the shelter with my church group ever third and fourth Sunday to show them that they are not forgotten, and they are people who care.

EDUCATION

Master’s Degree August 2021

North Carolina Central University, Durham, NC August 2017 - 2021

Bachelor’s Degree December 2018

Wake Technical Community College, Raleigh, NC August 2015 - 2017

Springfield Technical Community College, Springfield, MA September 2014-2015

Westfield State University, Westfield, MA September 2013-2014

Course of study – Clinical Psychology

Putnam Vocational Technical Academy High, Springfield, MA

High School Diploma June 2013

CERTIFICATION

2021 – Present CPI Certification

2021 – Present CPR/AED/ First Aid (Adult/Child/Infant/Choking) AED/Injury & Universal Precautions Certification

2010 – Present OSHA Certification

Honors – Skills

• Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Microsoft Windows

• Customer Service

• Able to multitask

• Excellent communicator

• Time management

• Team player

• Problem solving

• Dean’s List

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