Customer Service Representative
Resume:
Ageda E Lopez
**************@*****.***
Po Box **2 La Villa, TX 78562
SUMMARY
Engaging Customer Service Representative committed to providing extensive customer service support that includes resolving issues, taking orders and transferring customers to the correct department. Proficient in data entry and processing techniques necessary to capture customer information and process orders as well as service requests. Specialize in providing courteous customer support. Motivated to maintain customer satisfaction and contribute to the company’s success with over 5 years of customer service experience.
EXPERIENCE
Senture 2021-Present
Customer Service Representative LHI.Care 2021-2023
Covid 19 testing scheduling
Make sure all customers file information is correct such as name, address, date of birth, and patient id given by system for testing purposes
Provide any up to date information on their Covid-19 test results
Customer Service Representative LHI/Optum Serve Front Desk 2023-2023
Provided great customer service to Veterans and Service Members
Directed them to correct department depending on their issue
Assisted with questions on past Covid-19 results or online portal issues
Customer Service Representative Optum VBA 2023-Present
Assist Veterans or Service Members with service connected health issues
Schedule/Reschedule for quality examinations
Update all info as needed
SKILLS
Proficient in computer skills including Microsoft Office applications (Outlook, Excel, Word, and PowerPoint)
Bilingual (Spanish)
EDUCATION
2004
La Villa High School La Villa, TX
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