PROFILE

Eager to grow with an organization where I add value to its products and services, while it provides an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge

appropriately. I am Committed and take ownership

CONTACT

Tel: +971*********

Email: ad2b9q@r.postjobfree.com

VISA STATUS: RESIDENT VISA

HOBBIES

Reading

Web-Surfing

Watching movies

Hiking

Gaming

SKILLS

M/s Office

Windows OS Platform

Opera System

POS

Teamwork

Excellent Communication and Customer Service Skills

Problem Solving

Upselling

Adaptability

Critical Thinking Skills

Buggy driving

Basic First Aid & CPR with AED machine

ATTRIBUTES

Integrity

Cheerful outlook

Enthusiastic

Resilient

Flexible outlook

Initiative-taking approach

Collaborator

EDUCATION

BLUE OCEAN ACADEMY

Dubai, U.A.E

CERTIFIED OFFICE ADMINISTRATOR

SEP 2023 – OCT 2023

BLUE OCEAN ACADEMY

Dubai, U.A.E

IATA FOUNDATION IN TRAVEL AND TOURISM DIPLOMA

JUN 2021 – OCT 2021

MASENO UNIVERSITY

Maseno, Kenya

BACHELOR OF ARTS INTERIOR DESIGN WITH INFORMATION TECHNOLOGY

JAN 2008 – DEC 2012

LANGUAGES

English - Native

Kiswahili – Bilingual

French – Beginner

REAGAN JUNIOR ONGOJO

WORK EXPERIENCE

DORCHESTER COLLECTION (ONE AT PALM) – DUBAI, UAE

WELLNESS HOST

DEC 2021 – DEC 2023

Assisted with beverage delivery, opening/closing, preparation of the pool and beach area for residents and families inclusive of the set-up and breakdown of sun loungers and maintaining all areas to ensure the Residents and their families received seamless and consistently luxurious experience

Ensured the Residents’ satisfaction by performing such duties as attending to their requests and inquiries courteously and efficiently, and accepted changes or additions in work hours, which were always necessary for the maintenance of uninterrupted service through One at Palm Jumeirah

Provided all Residents, their family, and guests with a positive first impression of One at Palm Jumeirah and acted as an ambassador for the Dorchester Collection

Acted as a team player and provided effective day to day communication with Residents, their family, and guests as well as with my colleagues

Develop and maintained positive and productive service focused working relationships with Residents, their families, and their guests as well as external potential perspective owners.

Represented Omniyat and Dorchester Collection and became a point of contact within the department

HILTON DUBAI JUMEIRA – DUBAI, UAE

POOL AND BEACH HOST

NOV 2020 – NOV 2021

Greeted and welcome guests with a smile

Assisted guests with their needs related to the pool or beach area

Responded to guest requests, comments, and concerns in a timely manner

Assisted with guest orders whenever necessary to ensure proper satisfaction and memorable experiences

Upsold some pool and beach menu as well as days specials

Ensured cleanliness of the general pool and beach area was taken care of at all times with the relevant team

Organized pool and beach furniture

Ensured neatly fresh towel bales were on the towel storage area as well as counters for efficient days operation

Confirmed guests’ registration prior to issuing resort property

Monitored product inventory to minimize the loss and misuse of resort property

ATLANTIS THE PALM – DUBAI, UAE

AQUA VENTURE WATER PARK

GUEST SERVICES

JULY 2019 – AUGUST 2020

Ensured all guests needs are met and are assisted in a warm and personalized manner

Was responsible for the set up and maintenance related to beach, aquaventure, towel cabanas, guest buggies and cabanas

LIFEGUARD

MAY 2018 – AUGUST 2020

Monitored guest safety by scanning the water in a manner consistent with being able to visualize every part of the zone I was assigned to

Operated rides and attractions in accordance with the Standard Operating Procedures (SOPs) in conjunction with the manufacturers guidelines and recommended operational methods

Enforced all aquatic facility policies, rules, and regulations in a polite but firm and professional manner

Performed rescues in the event of drowning or swimming accidents

Gave immediate First Aid and CPR according to the demand of adverse situations

Spotted hazards or potential hazards and took measures to prevent accidents

Exuded a friendly, helpful, and cheerful attitude while communicating effectively with the guests and colleagues to support the Vision, Mission Statement and Guiding Principles

Participated in weekly Inservice trainings to effectively implement the facility’s emergency action plan

Ensured all water park lifesaving equipment, inflatable rings and seat cushions are stored safely in designated areas at the end of the shift

BALCONY 8 – DUBAI, UAE

EVENTS AND CAD DESIGNER

FEB 2016 – JAN 2017

Utilized ArchiCAD to deliver accurate, beautiful event layouts and plans for all our events and activations

Created floor plans and 3D side renders for interior projects and pitch presentations

Provided strong comprehension and visualization abilities, taking any brief and transforming it into a stylish, accurate and beautiful layout

Created a concept design stand for our client ECCO brand for their activation that was approved by them

Part of a Team that saw through the planning and layout of a Beach Food Festival Stand in Marina for our client to its operation

TRIBE HOTEL – NAIROBI, KENYA

POOL ATTENDANT

NOV 2013 – NOV 2015

Greeted guests and assisted them with their inquiries in a courteous manner

Maintained continuous observation of the pool area and its users to anticipate problems and identified emergencies quickly

Enforced pool rules, regulations, and facility policies to prevent problems and injuries

Conducted rescues and initiated other emergency actions efficiently

Provided basic first aid and CPR on the event of injury to swimmers and other incidents

Performed pool chemical checks to ensure safety and hygiene

Controlled and reported unruly behavior and evicted individuals not adhering to behavior protocols

Identified hazards or potential hazards and took measures to prevent accidents

Responded to guests by effectively communicating with them about their concerns and query’s, improved client satisfaction and retention

Coordinated the high demand for swim lessons using diligence and planning skills resulting in more revenue for the pool

THE SMITH HOTEL – NAIROBI, KENYA

RECEPTIONIST/FRONT OFFICE

SEP 2012 – OCT 2013

Greeted and welcomed guests

Answered phones and directed calls

Handled queries and complaints personally, via telephone and email efficiently that resulted to positive feedbacks

Made room reservations for guest, checking them in and out of the hotel using the opera system

Delivered exceptional customer service beyond all guest expectations that led to a wide retention data base of both local and international guests

Increased revenue by 5% through up selling additional hotel products and services like conference facilities and green gardens for events

Effective listening and communication skills allowed for successfully finding solutions to meet guests need

Coordinated with pool and hotel staff that enhanced customer experience

Ensured reception area was tidy and presentable with all necessary stationery and materials before and when handing over my shift

Performed other duties as was required by the front office manager

REFEREES

Available upon Request

Contact this candidate