CLIENT SERVICES/ACCOUNT MANAGEMENT

ROSE GOTO

Email: ad2b9g@r.postjobfree.com

PROFILE

An experienced Account management professional, who can enhance a company’s major accounts, and uphold the businesses rep- utation. Rose has broad knowledge in advertining and marketing arean. Her long track record of maintaing and recovering clients, coupled with end to end brand communication solutions that will satisfy all stakeholders. She is good at communicating shared vision and influence decision makers in a local and regional environment. Rose has lived and worked in Southern Africa. her working experience is with agencies such as TBWA/Medcom, Gaborone Bo- tswana: The Hardy Boys, Durban South Africa: BBD/Adforce, Windhoek Namibia: Draft FCB and Leo Burnett Harare, Zim- babwe. Right now Rose is keen to join an international agency or company that is experiencing growth, needs a skilled person to join their staff and take on even more market share. WORK EXPERIENCE

Consultant/Client Relationship; Nate & Co Brandesign (Pvt) Ltd, Harare, Zimbabwe 2019 - present. Responsible for representing the agency’s clients by maintaing long term relationships with clients in a competitive market. Improves the organizations bottom line by adding value, communicating and developing client relationships further, after the campaign is won. Directs all deliverable activities on each account. This includes billing, digital and event coordinator. Trainer of junior AEs on the job. Co-Founder, Nate & Associates (t/a Nat Co Brandesign (Pvt) Ltd), Harare Zimbabwe, 2016 - present. General Manager, Simply Creative(Boutique Ad Agency), 2017 - 2018 My role was to maximise efficiency of administrative processes to form a structured agency, by completing all jobs in a timely man- ner and ensuring filing of every document. Worked with team members to increase individual performance to ensure high team performance and set realistic improvement goals. Reduce expenses by minimizing waste and allocating staff correctly. Managed all senior client relationships and recovered unhappy clients. Associate Admin, The Bump Hills Group, Cape Town South Africa. 2013-2015 We launched a beverage called BREVA. A brand that is 100% alcohol free drink, for the African market. Sold in 4 flavors. Responsible for office administration; logistics, operations and client management. Managed clients such as flavour supplies and vendors. The business grew by 15% of market. The beverage is sold in major retailers (such as Checkers and Woolworths) South Africa. Great success for an unknown brand.

Stay at home mum - 2010 - 2012

Client Service, The Hardy Boys, Durban South Africa. 2009-2009 Account manager for an agricultural company that introduced “Clean Living”. A retail company that produced hydroponic fresh produce for the South African market. Researched ways to introduce that concept to the market. We achieved our goal. Client Services Director, TBWA/Medcom, Gaborone Botswana - 2006 - 2008 Collaborated with the marketing team on the launch of a government telecommunication institution transitioning into a private telecoms company. Mentoring and training 3 new account executives and 2 account managers. Achieved all project and client deadlines and timelines. We launched our campaign to all stakeholders and the brand is a success. BE Mobile is one of the major mobile networks in Botswana today.

Account Director, Adforce/BBD, Windhoek, Namibia - 2005-2006 The business link between the agency and the client. Planning and developing brand strategies (awareness) campaigns for NDB

(Namibia Diamond Board.

Account Manager/Account Director, Leo Burnett, Draft FCB, Harare, Zimbabwe 2001 - 2004 Gaining client management experience working on assigned accounts.Communicating campaign objectives and business relevant information and providing structured weekly reports to senoir management and clients. Presenting agency business solutions and resources to drive account retaintion and growth.

EDUCATION

Executive Certificate, Business Management program,- University of Western Cape (UWC) 2013 Diploma, Change Management - Alison, Ireland 2014

Client Services Trainee. Draft FCB - Internal Account handlers training, Johannesburg, South Africa 2001. KEY SKILLS AND COMPETENCIES

Inter-personal; Communication; Process Optimazation; inventory management; Staff performance reviews, team leader, Prob- lem-solving; Critical thinking; Adaptability; Teamwork; Time management; Patience and Flexibility, REFERENCES - Available on request