Usman Khan

Cell: 773-***-****

Email: ad2b9e@r.postjobfree.com

Glenview, IL

PROFESSIONAL SUMMARY

An experienced business analyst with over 7 years of experience working in the hospital and healthcare industry. Skilled in implementing strategies to achieve project objectives, deliver to commitment, monitor, and control projects according to plan.

AREAS OF EXPERTISE

●Project Management, DevOps, JIRA, Confluence, Visio, Clarizen, SharePoint, MS Project, Office 365, Service now, ADMS, Oracle ERP, Salesforce, Smartsheet, PSM-1, SQL

●Agile – (PSM-1) Scrum, Waterfall model, SDLC, PMM

PROFESSIONAL EXPERIENCE

IAAI - Westchester, IL

Business Analyst April 2023- Present

Uplift the devOps practice in the digital space to best practice methodologies and standards

Clarifies with business customers/product owners any ambiguity with requirements, user stories, design and other artifacts produced as part of the SDLC.

Provide focused support and coaching to agile teams to facilitate delivery.

Working iteratively using Agile development methodologies, e.g. Scrum, contributing to backlog analysis and testing.

Understand complex business requirements, partnering with global stakeholders and product teams, and offering solutions, all the way from design to implementation, and rollout.

Comprehensive understanding of build, configuration management and continuous delivery.

Strong communication skills – including the ability to communicate with technical and non-technical audiences.

Support and maintain appropriate operational tools, monitoring methods, metrics and reporting to determine and track needs and trends for support, capacity, and improvement.

ABBVIE - Lake Forest, IL Aug 2022 - April 2023

Business Analyst

Conducted JAD, brainstorming sessions, Q&As with business and the development team to actively involve them during the requirements stage level analysis.

Collaborates with Salesforce VEEVA system developers to maintain, create, and update user roles, security, profiles, workflow rules.

Participated in the potential activity around Salesforce VEEVA implementation as needed (requirement documentation, demos, estimating and project planning).

Work closely with business leadership to respond to, and proactively identify, challenges that can be solved with system and/or process improvements.

Proven end to end project delivery experience in Agile, Experience with Jira, Confluence, SharePoint.

Utilized JIRA for comprehensive issue tracking, managing and prioritizing tasks, identifying bottlenecks, and implementing solutions to enhance project workflow and productivity.

PayPal - Chicago, IL Dec 2021 – Aug 2022

Business Analyst

Support the development of the project management lifecycle through standardization and continuous improvement efforts.

Conduct stakeholder sessions to complete and document detailed business requirement documentation.

Supported Legal group with Merchants and Vendors contract remediation projects. Managed projects, which involved migration to a new platform.

Developed monthly and ad-hoc reports and interpreted results, developed data visualizations and dashboards using Power BI, PPT, MS Forms.

Implemented agile methodologies within JIRA, facilitating sprint planning, backlog grooming, and sprint reviews to enhance team collaboration and project delivery efficiency.

ASTELLAS PHARMA - Northbrook, IL Oct 2019 – Dec 2021

Business Analyst

Constantly evaluate project process flow, identify areas of inefficiency in internal processes and lead the team towards improvements.

Hosted weekly project status meetings and provided detailed project reports to the PMO.

Developed data visualizations and dashboards using Power BI.

Experience in managing customer facing applications SharePoint, LMS, VEEVA CRM & MobileIron.

Participated in department in-service educational Trainings to remain current of HIPAA, CIA and State Regulations.

Aramark Healthcare Technology / NorthShore University Health System Jan 2015 – Aug 2019

Evanston, IL

Project Coordinator

Managed security hardware and software Asset Management.

Coordinate Preventive/Corrective maintenance with the department and vendors.

Process vendor invoices and review invoices for appropriate documentation, (Kronos) – Managed the department payroll process.

Responsible for assisting the department with the onboarding and offboarding process.

Facilitated regular communication channels between project stakeholders, organizing status meetings, and providing detailed progress reports to keep team members and management well-informed.

Acted as a liaison between project teams and external vendors, managing procurement processes, negotiating contracts, and ensuring vendor deliverables aligned with project requirements and quality standards.

EDUCATION

●Northeastern Illinois University

Bachelor of Arts in Interdisciplinary Studies (Liberal Arts & Sciences)

●University Of Karachi (Foreign)

2 years of Graduation in Bachelor of Arts

●Asian Institute of Fashion Design (Foreign)

Three years Diploma Program in Textile Design

Contact this candidate