IC

IVANA CLAY

ad2b9d@r.postjobfree.com 502-***-**** McDonough, GA 30253

Enthusiastic Communications Professional that is highly effective at handling inbound/outbound calls using scripted narratives with the ability to learn customized systems that provide the best possible scenario for strategy development and service success.

Performance-driven

1st, 2nd and 3rd Party Collections

Skilled negotiator

Product and service understanding

Call center background

Credit and Collections

Telemarketing

Post Judgment

Subrogation

GLA Collections Louisville, KY

COLLECTIONS

10/2020 - 09/2023

Medical Collections

Million Dollar Club

Inbound and Outbound calls assisting consumer's with their payment options and insurance resolutions

Negotiate with attorneys

Credit Reporting, Bankruptcy, Workmen Compensation Cbsi Data Solutions Louisville, KY

Telemarketer

01/2019 - 10/2020

Contacted private individuals or businesses by telephone to solicit sales Developed at least 12 new leads each day

Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems

Helped new telemarketers learn best practices, communication strategies and performance standards

Maintained and recorded customer information in database MVP Q3' 19, Q1 20, Q2 20

Greene And Cooper, LLP Louisville, KY

Post Judgment Collections

02/2010 - 09/2018

Work with Kentucky/Indiana/Georgia/Ohio Courts

Enter and Domesticate Judgments

Issue Wage and Bank Garnishments

Schedule Court Hearings

Negotiation Inbound and Outbound Calls

Balance in full/ Settlements in full/ Payment Arrangements Skip Trace

Verify Employment

Disputes

Morgan And Pottinger, LLP Louisville,

KY

Represented State Farm Auto Insurance and Fire Casualty Claims Requested and filed Police Reports/ forward to Department of Summary

Skills

Experience

Subrogation Specialist

03/2004 - 01/2010

Transportation

Worked with Attorneys on Affidavits and Court Cases

Skip Trace

Inbound and Outbound Call Negotiations

Providian Louisville, KY

Senior Recovery Specialist

09/1998 - 01/2004

Senior Collector

Work on automated dialing system

Inbound and Outbound Calls

200 to 300 calls per day

Negotiated payments

Skip Trace

Setup payment arrangements, Balance in full and Settlements Ballard High School Louisville, KY

High School Diploma

Education and Training

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