Customer Service Representative

Deborah Bordeleau

*** * **.

Dracut, MA *****

Ph: 978-***-****

Email: **************@*****.***

OBJECTIVE:

To secure a position that will utilize my computer knowledge, strong people skills, organizational abilities, and collections experience.

SUMMARY OF QUALIFICATIONS:

Hardworking, self-motivated, and reliable. Over ten years of Credit and Collections experience, and 3 plus years experience with assembly, SMT, and soldering. Areas of expertise include conflict resolution, attention to detail, and extremely organized. Proven ability to handle difficult customer interactions with tact and diplomacy meeting department goals and objectives. Detail oriented with strong problem-solving skills while being able to multi-task, professional communication and teamwork skills.

- Proficient with Microsoft Office products (Word, Excel, PowerPoint etc.)

- Certified by ACA in Collections

- Proficient with Quickbooks

- Certified In Soldering

EXPERIENCE:

Stavros Assistance Care

May 2017 - Present

Personal Care Assistant

Assist client with medical and sanitary care. Assist with household work and help with meals. Go to grocery store and drugstore for client.

Clean Drains, Dracut, MA

March 2015 – April 2017

Office Manager / Bookkeeper

Entered invoices received by field technicians. Answered phones and Dispatched jobs that would come in throughout the day. Entered payments received by customers, made deposits to bank. Called and collected past due invoices, filed paperwork, reconciled credit card statements as well as bank statements for 5 different accounts using Quickbooks. Entered payroll information for hourly employees as well as commission based employees. NTP Software / Express Staffing, Billerica, MA

Sept. 2014- Jan. 2015

Marketing Representative

Making out bound calls to numerous companies per day to offer them Software downloads. Updating records as well as performing data entry with all information regarding that specific account/s. Sending faxes and emails, and making calls regarding sales package and expiration of software. Also, managing the Customer Service department, making sure representatives are handling calls efficiently and accurately. Reporting customer service representatives hours to the payroll department.

AAA Laser / Ultimate Staffing, Tyngsborough, MA

May 2013- Sept.2013

Customer Service Representative

Selling Ink Cartridges and other office supplies on Amazon and over the phone to various customers and companies. Packaged and shipped the product. Typed up invoice and sent out to customer. Handled incoming calls. Performed accounts receivable and collection activity on accounts. Scheduled repair appointments as well as setting up time and date for pick up of empty cartridges. Applied payments received through mail or over the phone by check or credit card from customers.

Aerotek / CCS Companies, Salem, NH

2012-2013

Customer Service Representative

Handling inbound calls for National Grid's credit/collections department. Set up payment arrangements for customers who couldn't

pay their balance. Set up service orders with customers over the phone. Running payments using Western Union.

Windham Professionals, Salem, NH

2011-2012

Collection Representative

Handling Inbound and outbound calls pertaining to the reconciliation and collection of defaulted federal loans

Documented and maintained information on customer accounts, recording financial status and status of

Collection efforts. Resolved conflict, handled disputed matters or discrepancies, calculated and issued associated adjustments.

Researched and located customers, negotiated payment arrangements, rehabilitated defaulted loans. Collection of defaulted loans

including but not limited to, loans, student loans, and federal loans Robitech, Chelmsford, MA

2010-2013

Office Administrator/ Bookkeeper/Assembler

Assembly of circuit boards, soldered different components onto through-hole and surface mount circuit boards. Handled various components, and perform quality control. Ordering of parts. Conducted inventory for boards and parts. Performed shipping and receiving duties. Printed purchase orders to obtain for records as well as providing a copy to customer. Credit Collections Services, Andover, MA

2007-2009

Collection Representative

Making outbound calls and receiving inbound calls as a Customer Service/Collection Representative, Skip traced accounts that were without contact information using Accurint-Lexis Nexis, and Insight. Efficiently and accurately executed tasks within Collections area. Conflict Resolution maintaining the ability to satisfy customers complaints. Collection of past due and defaulted student loans, credit cards, and bank loans. Applying payments received through mail, online, and over the phone by check, credit card, and Western Union. Notated every account with any and all activity performed. Reviewed credit reports through the three credit bureau's. Stevens Business Service, Lowell, MA

2003-2006

Billing / Collection Representative

Performed Collection and Billing activity. Assisted customers to resolve medical debt by collecting on past due medical bills, deductibles, and co-pays. Also billed and collected on Utility Accounts that were more than 90 days past due. Resubmitting claims to the insurance companies. Applied payments received by mail or over the phone.

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