Customer Service Manager

BW Brittany Wideman

Convington, GA ***** 470-***-****

************@*****.***

PROFESSIONAL

SUMMARY

Goal-oriented Customer Service Manager with [10] years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

SKILLS Policy Enforcement

Issue Resolution

Service Delivery Optimization

Scheduling and Coordinating

Administration and Reporting

Technical Proficiency

WORK HISTORY CUSTOMER SERVICE MANAGER 01/2016 to CURRENT Crown Suisse International Convington, Gerogia

Resolved customer complaints while prioritizing customer satisfaction and loyalty on 50 calls a day.

Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags. Followed through with client requests to resolve problems. Introduced higher standards for customer service and increased efficiency by streamlining operations.

Exceeded team goals and collaborated with staff members to implement customer service initiatives.

STAFF SERGEANT 10/2008 to 10/2016

US Army Oahu, HI

Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.

Provided for public safety by maintaining order, protecting people and property and promoting good community relations.

Responded promptly to calls for protection of life and property, enforcement of laws and ordinances and general public service calls. Recorded facts to prepare reports documenting incidents and activities. CUSTOMER SERVICE MANAGER 01/2015 to 01/2016

DECA Commissary Kodiak Station, AK

Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags. Followed through with client requests to resolve problems. EDUCATION Associate of Arts Military Information Systems EXPECTED IN 12/2023 Technology

Georgia Military College - Milledgeville, Milledgeville, GA Dean's List [Semester and Year]

LANGUAGES Arabic

Limited Working

Portuguese

Elementary

Contact this candidate