Customer Service Patient Care
Resume:
Jamelia L. Calvin
MONTGOMERY, AL 36108
Phone: 334-***-****
Email:ad2b77@r.postjobfree.com
OBJECTIVE
I’m seeking an opportunity with a company that will challenge my experience and provide an opportunity for growth and advancement.
SUMMARY OF QUALIFICATIONS
I have excellent phone etiquette; I am a great team player. I have experience scheduling appointments, I can multi-task with a combination of work tasks. I can provide great customer service and I can operate a computer with all the required healthcare software. I have signed off on doctor orders, stuffed charts; put Doctor’s orders in the computer, ordered supplies for the unit. I have solved many problems dealing with patients, family members and coworkers. I have mastered operating a fax machine. I have performed EKG's, Vital signs, Blood Glucose, Blood draws, Height and weight, assisted patients to and from the restroom, changed Diapers, Empty Foley's, assisted Nurses in multiple procedures with the patients. I have changed beds, emptying the trash can, assisted with feeding, assist patients with bathing and walking. I am a great team member and a great reliable and dependable worker that’s agar to learn any new task.
WORK EXPERIENCE
License Practical Nurse(05/2023-Present)
Genesis (Merry Wood Lodge) 40hrs/week
Deliver efficient and effective nursing care while achieving positive clinical outcomes and patient/family satisfaction, evaluate patients to collect data, observe condition and report changes in condition, Contribute to nursing assessments and care planning, Administer medications and performs treatments per physician orders, Supervise and monitor patient care provided by unlicensed staff. Knowledge and ability to recognize urgent or emergent patient care situations, seek assistance of the RN or MD, and initiate appropriate emergency interventions as directed. Knowledge and understanding of human behavior, patient motivations and reactions to situations, and ability to appropriately utilize this knowledge in working effectively with patients, family members, and other staff. Establishes constructive relationships with individual patients and their families to elicit feelings and attitudes, and to promote positive relationships, communication and socialization skills. Fosters an environment of respect for individual patient and family rights to privacy and dignity in all aspects of care delivery. Effectively incorporates knowledge and understanding of established customer service standards in all interactions with patients, family members, and other internal, external customers. Knowledge and ability to appropriately carry out assigned patient care based on the patients' conditions; to use judgment in selecting the appropriate order and sequence of procedures and treatments; and to accurately recognize, report and record relevant patient information. Completed work should need only a general review by a registered nurse or physician for appropriateness and conformity with established policies and procedures. Knowledge and skill in performing support duties for complex diagnostic tests and or specialized practices or procedures, which include preparing the patient, assisting in the diagnostic examination, preparing and handling specialized instruments or other specialized equipment, and monitoring the patient's condition before, during, and following the procedure. Serves as a preceptor in orienting, educating, and training less experienced LPNs or NAs related to support duties for these more complex, specialized tests and procedures.
Medical Technician (11/2022-Present)
Department Of Veterans Affairs (GS-0645-05 step 1) 40hrs/week
Performs phlebotomy and specimen receiving, blood collection by venipuncture, specimen receiving and shipping; Cleans, maintains, and sanitizes workstation between every patient; Follows procedures for patient identification, sample procurement, and specimen labeling; Performs clerical duties such as accessioning labs, answering the phone, amending patient information as needed, and charting in CPRS; Follows laboratory procedures for collecting specimens in the appropriate container; Performs other related duties as assigned.
(CCMA)Unit Secretary/Nursing Support Tech (10/2021 -11/2022)
Jackson Hospital, Montgomery, AL
As a Unit secretary/ NST my role is to greet the patients and family with a warm welcome and a smile, I am responsible to schedule Appointments, check-in and check-out patients, create and upkeep the maintenance of patient charts, maintaining office supplies, under the direction of unit management my role is to performs unit functions appropriate to the position, and in compliance with hospital policies procedures and protocols. My functions include managing supplies, answering telephones and transcribing physician orders. Under the direction of the Registered Nurse (RN), my role as a Nursing Support Technician (NST) was to perform patient care, phlebotomy, respiratory functions and unit functions appropriate to the position, and in compliance with hospital policies, protocols, and procedures. My role as a NST was expected to anticipate the needs of the patient with the scope of their practice. As a NST I collected reports and documented patient data, transcribed orders and keep the RN informed of pertinent changes in patient condition on my shift. As a NST I also participated in orientation of new personnel as appropriate to my scope.
PCT I (10/2021-05/2022)
Fresenius Medical Center
Assist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC), Adequacy Monitoring Program (AMP), Urea Kinetic Modeling (UKM), and regarding disease process/access. Welcome assigned patients and inquire as to their well-being since their last treatment. Report any complaints or observations to the nurse supervisor. Evaluate vascular access for patency and report any unusual findings to nurse supervisor. Obtain necessary pre and post treatment vital signs and weight. Report unusual findings to nurse supervisor. Perform vascular access evaluation pre-treatment and report unusual findings to nurse supervisor. Perform vascular access cannulation and report any difficulties in cannulation or unusual findings to nurse supervisor. Perform administration of Heparin as delegated or as allowed by state law. Initiate dialysis treatment according to prescribed orders including blood flow (QB) and dialysate flow (QD). Evaluate intradialytic problems and provide intervention as prescribed by physician order or as directed. Monitor patients’ response to dialysis therapy and report any unusual findings to nurse supervisor. Obtain vital signs prior to reinfusion; perform all relevant functions necessary for the discontinuation of treatment - document. Discontinue dialysis treatment according to established procedures, Evaluate patient prior to termination of venous access - standing & sitting blood pressure. Obtain Hemostasis and apply appropriate dressings. Evaluate the patient for prior to discharge and report any unusual findings to nurse supervisor. Perform and record Pre and Post dialysis evaluation, weight and vital signs with initial identification. Responsible for calculating and entry of individual patients’ dialysis machine programming for Ultrafiltration (UF) goal; treatment time; Sodium (Na) modeling; and UF modeling as prescribed. Responsible for ensuring appropriate safety alarms are enabled, including Narrow Venous Limits (NVL) 160. Record accurate and timely information regarding vital signs and treatment parameters onto the Hemodialysis Treatment Sheet with initial identification. Responsible for accurate documentation of information related to patient treatment including completion of Hemodialysis Treatment Sheet and, if applicable, progress notes. Report any significant information and/or change in patient condition directly to the nurse supervisor. Observe patient, and conduct machine safety checks according to facility policy. Report any change or unusual findings to the nurse supervisor. Perform and document any intervention for unusual patient status and document patients' response to intervention. Evaluate patients’ vascular access during treatment including arterial and venous monitoring pressures, provide appropriate intervention as needed, document and report any unusual findings to the nurse supervisor. Obtain all prescribed laboratory testing and prepare specimens for collection.
Phlebotomist (02/2021-10/2021)
Jackson Hospital Montgomery Alabama
Under the supervision of the Phlebotomy Supervisor, I was the Laboratory Phlebotomist who performed the phlebotomy appropriate to the position and in compliance with Laboratory standards, hospital policies, protocols, and procedures. I was responsible for all aspects of phlebotomy, employing safe, accurate and professional sample collection and processing, computer data entry as required. As a Phlebotomist I promptly completed all assigned tasks with accuracy and precision as well as on schedule. My duty was to collect, report and document patient data related to phlebotomy and communicate effectively with the patient and their caregivers related to phlebotomy collections.
Unit Secretary/Patient Care Tech/Phlebotomist (5/2012-02/2021)
Encompass Health Rehabilitation Hospital, Montgomery, AL
As a Unit secretary/ Patient Care Tech my role is to greet the patients and family with a warm welcome and a smile, I am responsible to schedule Appointments, check-in and check-out patients, create and upkeep the maintenance of patient charts, maintaining office supplies, under the direction of unit management my role is to performs unit functions appropriate to the position, and in compliance with hospital policies procedures and protocols. My functions include managing supplies, answering telephones and transcribing physician orders. I am also responsible for several tasks such as phlebotomy, patient care tasks, reading monitors, Stuffing charts and faxing documents.
Phlebotomy (11/2018-12/2018)
Jackson Hospital Clinic Dr. Patel
Drew blood from capillaries by dermal puncture. Organized and cleaned blood drawing trays ensuring that all instruments are sterile. Collected fluid or tissue samples, using appropriate collection procedures. Logged patient information and recorded results into the computer. Properly handling all specimens according to the company’s guidelines, protocols, and safety procedures while always maintaining a sanitary and safe workplace. Interviewed patients, analyzed and documented medical records, updated and filed documents.
Nursing Support Tech (10/2011 -5/2012)
Jackson Hospital, Montgomery, AL
Under the direction of the Registered Nurse (RN), my role as a Nursing Support Technician (NST) was to perform patient care, phlebotomy, respiratory functions and unit functions appropriate to the position, and in compliance with hospital policies, protocols, and procedures. My role as a NST was expected to anticipate the needs of the patient with the scope of their practice. As a NST I collected reports and documented patient data, transcribed orders and keep the RN informed of pertinent changes in patient condition on my shift. As a NST I also participated in orientation of new personnel as appropriate to my scope.
Medical Assistant (6/2008-8/2010)
Montgomery Cancer Center South, Montgomery AL
As a Medical Assistant I welcomed patients by greeting them with a smile, I prepared patients for the health care visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; helping them to position themselves for the examination and/or treatment; arranging examining room instruments, supplies, and equipment. Verified patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment. Supported patient care delivery by helping health care providers during examinations; preparing laboratory specimens; performing basic laboratory tests on the premises; disposing of contaminated supplies; sterilizing medical instruments; administering medications on the premises; authorizing drug refills as directed; telephoning prescriptions to pharmacies; drew blood; prepared patients for x-rays; taking electrocardiograms; removing sutures; changing dressings. Set up IV poles and fluids for the nurse to start the transfusion.
Monitor Tech (6/2008 -7/2010)
Baptist South Hospital, Montgomery, AL
As a monitor tech, I welcomed patients by greeting them with a smile, I provided excellent customer service, I recorded the patient’s vital signs and blood glucose. I assist the patients with feeding, walking and bathing. I watched heart monitor when the Doctor order the patient to be on Telemetry, I notified the nurse taking care of the patient if any dysrhythmia of the heart occurred during my shift. I answered the phone from nurses and Doctors calling to check on their patients. I also used the fax machine to send the telemetry reports to each nursing station. Some record keeping and posting of rhythm strips was also required.
EDUCATION
Enterprise State Community College
Enterprise, Al
License Practical Nurse
Nywes Healthcare Association
Montgomery, Al
Phlebotomy Certification
Troy University
Montgomery, Al
Bachelor’s Degree in Psychology
Fortis College Montgomery
Montgomery, AL
Medical Assistant Certification
G. W. Carver High
Montgomery, AL
High School Diploma
ADDITIONAL QUALIFICATIONS
License Practical Nurse
Medical Assistant Certification
Phlebotomy Certification
CPR Certification
First Aid Certification
Hemodialysis 90 days of Training
CNA Certification
REFERENCES
Niki Walker
2740 Central Pkwy #5
Montgomery, AL 36106
Kelly Walker
2015 E. 2nd Street
Montgomery, AL 36106
Nikkie Mack
2105 E. South Blvd.
Montgomery, AL 36116
Shamera Colvin
902 Lynwood Dr.
Montgomery, AL 36111
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