Customer Service Specialist

TEVIN NEAL

**** * ********** ** *** SPH-***, Tampa, Florida, 33602, US 815-***-**** ************@*****.*** Excellent computer skills and telephone etiquette are required. Dedicated to exceeding expectations and leading the team to success. Customer service specialist with experience in lead generation, customer relationship development, and sales. Dedicated to achieving established targets and team goals and has a track record of success. With practiced skill, able to determine needs and overcome objections. Expert at providing relevant information and options for resolving problems effectively. Committed to providing world-class customer service while remaining professional. Sales expertise

Quality assurance standards

Sales quota familiarity

High-volume call centers

Performance metrics

Inbound sales

Data entry

Money handling abilities

Professional telephone demeanor

Product knowledge

Complaint resolution

International sales support

Order fulfillment

Call management software

Strategic sales knowledge

Closing skills

Customer service

High School 2011

Bay View High School Milwaukee, WI

International academy of design & technology

Inbound sales February, 2012 to December, 2014

Alorica Inc Tampa, FL

My job was to perform outstanding customer service and save customers from cancelling their Paid AOL subscriptions. AOL had several products from Identity theft protection to Virus spyware protection. I was top 3 in the whole center and my managers said I played a big part in the company. Increased the team's revenue by over $30,000 in sales. Was in charge of replacing damaged or missing products in a timely and efficient manner. Through the use of effective marketing strategies, I was able to exceed my sales targets. Used [Microsoft] to keep detailed records of changing inventories for [AOL] products. Did cross-training and backed up customer service managers. Met and consistently exceeded revenue quotas by promoting products and services during routine calls. Increased customer retention by creating and offering unique discount opportunities, as well as generating interest in new product lines. Inbound Sales Specialist December, 2014 to October, 2019 Verizon Tampa, FL

My job was to provide outstanding customer service and take high quality calls. Aided customers by carefully listening, identifying problems, and making recommendations based on my extensive product knowledge. Evaluated caller accounts in order to determine cellphone benefits, identify service needs, and resolve problems. Worked with members of the sales team to keep track of inventory levels, complete accurate orders, and resolve item issues. Was quick to respond to potential customers' questions and requests. Built and nurtured strong relationships with customers in order to foster loyalty and increase customer satisfaction. Used a consultative sales approach to understand customer needs and make relevant recommendations. Was in charge of replacing damaged or missing products in a timely and efficient manner. Taught new employees about the company's operations, policies, and services. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Inbound Sales Specialist October, 2019 to June, 2022 Spectrum Riverview, FL

My job was to perform outstanding customer service and Sell products such as Cable, internet, landline, and cell phones. Used a consultative sales approach to understand customer needs and make relevant recommendations. Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service. Collaborated with the sales, marketing, and management teams to develop solutions and achieve common goals. Increased productivity by anticipating needs and providing excellent support. Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming environments. Customer Service Specialist June, 2022 to Present

Bank of America ATM Tampa, FL

Dealt with a wide range of customer service, operational, and administrative tasks every day. Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service. Made certain that clients received excellent service in order to not only maintain, but also to expand, their relationships for future business opportunities. Helped with the running and summarizing of operational reports and information. Quickly resolved customer issues while adhering to company policies. Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach.

Contact this candidate